Cancel Completesave: Easy Method

What is Completesave

Overview

Completesave (sometimes styled Complete Savings / Completesavings) is a paid subscription service that markets discounts, insurance-like benefits or savings perks to members via web and app channels.

How it is sold

Subscriptions have been offered through websites, and users may also encounter sign-up via app stores or third-party pages and pop-ups.

Public information and terms vary by country; available data primarily refers to UK and Ireland operations.

How to cancel Completesave

If you signed up through the App Store or Google Play

• Open your App Store/Google Play account subscriptions and cancel the Completesave subscription there.
• App stores control recurring billing for in-app subscriptions; contact Apple/Google support if billing continues after cancellation.

If you signed up on the Completesave website

• Use the site options: chatbot (Cleo), sign into "My Account" and follow the cancellation link, or use a downloadable cancellation form if available.
• Email [email protected] (UK) or [email protected] (Ireland) and request cancellation if you cannot access the account area.
• Call the published numbers: UK 0800 389 6960 or Ireland 1800 806 167 for phone cancellations where applicable.
• Consider sending a signed written cancellation to the UK postal address if online/phone attempts fail.

What happens when you cancel

Access and service period

When you cancel, the service typically remains active until the end of the current paid contract or trial period unless you request immediate termination.

Requesting immediate termination can cut off member benefits immediately while leaving any owed fees subject to the contract terms.

Data and account handling

Completesave may retain account details for administration, refunds and fraud prevention in line with their privacy policy and terms.

Ask the support team for confirmation of data handling and any deletion requests after cancellation.

Will I get a refund?

Refunds under Completesave terms

If you enrolled with an initial free trial, Completesave’s published terms allow cancellation within the trial (up to 30 days in some terms) without paying fees.

For paid initial periods, their terms reference a 14-day cooling-off window where cancellation can be made without reason.

Exceptions and processing

• If the Initial Period was not free, a fee may become payable after the cooling-off period; check the specific terms that applied when you joined.
• Completesave states that on successful cancellation they will refund the last membership fee where the payment information matches, and send confirmation by email.
• Refunds are commonly processed within a short period, and consumer guidance suggests refunds should be completed promptly (often within 14 days where applicable).

Completesave plans and pricing

Known pricing context

No NZ-specific pricing or active NZ app listing was found for Completesave for 2024/2025.

Available references show UK/euro-region pricing around £18/month, but this does not confirm a New Zealand plan or local pricing.

Current pricing table

Your consumer rights in New Zealand

Key statutes and protections

New Zealand consumers are protected by the Consumer Guarantees Act (CGA) and the Fair Trading Act (FTA), which prohibit misleading practices and require services to be provided with reasonable care.

These Acts apply to local businesses and to some cross-border transactions where the supplier targets NZ consumers.

Cooling-off and refunds in NZ

Unlike EU/UK rules, NZ law does not generally provide an automatic 14-day online cooling-off right for standard digital subscriptions.

If a subscription was misrepresented, or charges are unauthorised, you can complain under the FTA, ask your bank/card provider for a dispute/chargeback, and contact consumer organisations for help.

Customer experiences

Positive reports

Some users report successful resolutions: for example, one user said they received an immediate refund after contacting support and additional refunds processed after submitting a form.

Positive cases often involve clear documentation and prompt contact with support or the payment platform.

Negative reports

Many reviews describe unexpected charges (reported as ~£18/month), difficulty cancelling, and problems obtaining refunds without involving banks.

Some complainants label the service as scam-like and report having to use their bank’s payment-blocking or chargeback process to stop recurring fees.

Documentation checklist

Essential items to gather

• Account email and username used to sign up.
• Date and method of sign-up (website, app store, pop-up) and any trial start date.
• Transaction details: date, amount, and merchant descriptor from your card or bank statement.
• Screenshots of account pages, pop-ups, receipts, and any confirmation emails.

Support correspondence

• Copies of emails sent to [email protected] or [email protected].
• Notes of phone calls (date, time, name of representative) and any chat transcripts.
• Postal proof if you send a signed cancellation form or letter.

Common mistakes

Assuming NZ cooling-off rights

Many customers expect a 14-day automatic cooling-off period as in the EU/UK; New Zealand law does not guarantee the same automatic right for online digital subscriptions.

Always check the exact terms you agreed to at sign-up and whether the supplier’s published terms explicitly offer a trial or cooling-off window.

Not checking payment channel

Users sometimes cancel on the website but forget to cancel via the App Store/Google Play; the platform can continue billing if its subscription is not cancelled.

If charges continue after you cancelled, contact your payment provider immediately and gather documentation for a dispute.

Comparative recap

Quick comparison

After cancelling

Confirmations to expect

After cancellation, expect an email confirmation when the request is accepted and, if applicable, a refund notification when processed.

If you do not receive confirmation within a few days, follow up with support and save all correspondence.

Useful links and next steps

• Consumer NZ - complaints and consumer advice
• Commerce Commission - unfair practices and scams
• Apple Support - manage subscriptions
• Google Play Help - cancel subscriptions

Address

Complete Savings postal address

Complete Savings

Sentinel House, Airspeed Road, Hampshire PO3 5RF, United Kingdom

Contact options reminder

Email for UK: [email protected]

Email for Ireland (reference): [email protected]