Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Google service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Google: Easy Method
What is Google
Overview
Google is a global technology company offering search, advertising, cloud services, devices and consumer apps such as Gmail, Drive and Google Play.
Services are supplied through app stores, web purchases and direct business plans, with local operations in New Zealand provided by Google New Zealand Limited.
Services included
Key consumer-facing services include Google Play (apps, games, subscriptions), Google Store hardware sales, Google Workspace for business, and Google One storage plans.
Which cancellation and refund rules apply depends on how the product or service was bought (App Store, Google Play or directly from Google online).
How to cancel Google
App Store (iOS)
- Open the App Store on your iPhone or iPad and tap your Apple ID or profile.
- Choose Subscriptions, find the Google subscription, and tap Cancel Subscription to stop future renewals.
- If you need a refund or help, use reportaproblem.apple.com or contact Apple Support NZ.
Google Play (Android)
- Open the Play Store, tap your profile, then Payments & subscriptions → Subscriptions.
- Select the subscription to cancel and confirm; cancellation applies from the next billing period.
- You can also cancel on the web at play.google.com under Subscriptions.
Web purchases from Google (Google Store, Workspace)
- Log into your Google Account and go to the account/subscriptions or order history area to manage or cancel web subscriptions.
- For hardware (e.g., Pixel) bought via the Google Store, follow the Google Store returns process or contact support for cancellation/return instructions.
- Formal cancellation notices for legal purposes can be sent to the registered address (see Address section).
What happens when you cancel
Access and features
After cancelling a subscription you usually retain access until the end of the current billing period.
Some features associated with the subscription may be removed or limited once the period ends.
Billing and renewals
Cancellations prevent future renewals but do not usually trigger automatic refunds for the current paid period.
For App Store purchases, Apple processes subscription management and billing; for Play purchases, Google Play handles next-period billing.
Data and account effects
Data created under the service (emails, files, app data) may remain in your account but access could be limited after cancellation.
Export important data (e.g., via Google Takeout) before service features expire if you need ongoing access.
Will I get a refund?
Policy summary
Refund eligibility depends on where you bought the product. App Store refunds are managed by Apple, Play Store refunds by Google Play, and web purchases follow Google Store or product-specific policies.
Generally, subscriptions cancelled will not be refunded for the current period; refunds are exceptions rather than the rule.
Exceptions and statutory rights
- New Zealand consumers retain statutory rights under the Consumer Guarantees Act (CGA) for faulty or misrepresented goods and services.
- Digital content withdrawal rights may vary; there is sometimes a 14-day right to withdraw for digital content unless you agreed to immediate delivery.
- For App Store refunds use Apple's report a problem page; for Play Store see Google Play support pages.
Google plans and pricing
Overview of NZ pricing
The table below summarises Google Workspace and Google Play Pass pricing reported for New Zealand customer-facing plans where NZD figures are available.
Google One NZ-specific consumer pricing was not located in official local sources.
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| Google Workspace Starter (Annual Commitment) | NZ$10.50 | per user per month (1‑year commitment) | 30 GB storage; custom business email; Gemini AI in Gmail; Meet (100 participants); security/management controls |
| Google Workspace Starter (Monthly Flexible) | NZ$12.60 | per user per month (month‑to‑month) | Same as Starter annual |
| Google Workspace Standard (Annual Commitment) | NZ$21 | per user per month (1‑year commitment) | Starter features + 2 TB storage; Gemini AI in Docs/Meet; NotebookLM; recording; mail merge; eSignature |
| Google Workspace Standard (Monthly Flexible) | NZ$25.20 | per user per month (month‑to‑month) | Same as Standard annual |
| Google Workspace Plus (Annual Commitment) | NZ$33 | per user per month (1‑year commitment) | Standard features + 5 TB storage; Vault; eDiscovery; advanced security and device management |
| Google Workspace Plus (Monthly Flexible) | NZ$39.60 | per user per month (month‑to‑month) | Same as Plus annual |
| Enterprise Standard (Annual Commitment) | NZ$43.80 | per user per month (1‑year commitment) | 5 TB storage; AI tools; Meet up to 500; live streaming; advanced security/DLP; 99.9% uptime |
| Enterprise Standard (Monthly Flexible) | NZ$52.50 | per user per month (month‑to‑month) | Same as Enterprise Standard annual |
| Enterprise Plus (Annual Commitment) | NZ$55.90 | per user per month (1‑year commitment) | Client‑side encryption; 1,000 participants; AI classification; enhanced controls |
| Enterprise Plus (Monthly Flexible) | NZ$67.00 | per user per month (month‑to‑month) | Same as Enterprise Plus annual |
| Google Play Pass (Monthly) | NZ$8.99 | per month | Access to hundreds of apps/games without ads or in‑app purchases |
| Google Play Pass (Annual) | NZ$54.99 | per year | Same as Play Pass monthly |
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA)
The Consumer Guarantees Act 1993 protects New Zealand consumers when goods or services are supplied for personal use.
Sellers cannot contract out of CGA rights; disclaimers like "no refunds" do not override statutory guarantees.
How the CGA applies to Google purchases
The CGA can apply to hardware, services and some digital content supplied to consumers (not business purchases).
If a product is faulty, not fit for purpose or misdescribed, you may be entitled to repair, replacement or refund under the CGA.
Customer experiences
Positive feedback
Some New Zealand users report Google services are fast, convenient and integral to everyday workflows.
Trustpilot NZ includes some 5‑star ratings praising usefulness and reliability for certain users.
Common complaints
Other reviewers cite issues such as intrusive ads, automated AI overviews affecting search usefulness, and difficulty contacting support.
Reports on platforms like Reddit and Trustpilot mention problems cancelling subscriptions, unexpected charges, account suspensions and concerns about review reliability.
Documentation checklist
What to have ready
- Order number, purchase date and payment method for the subscription or product.
- Account email used to buy the service (Google Account or Apple ID for App Store purchases).
- Screenshots or records of cancellation attempts, billing statements and any error messages.
How to present evidence
- Provide a clear timeline: purchase → cancellation attempt → billing or problem.
- Include correspondence with support, reference numbers and receipts when requesting refunds or disputing charges.
Common mistakes
Cancelling in the wrong place
A frequent error is cancelling in the Google app but the subscription was purchased via Apple, so billing continues through the App Store.
Always confirm the purchase channel (Apple ID, Google Play or Google web) before cancelling.
Timing and expectations
Users sometimes expect immediate refunds after cancelling; most subscriptions remain active until the end of the paid period and refunds are not automatic.
Another mistake is not exporting data before features expire; important files or emails can become inaccessible after cancellation.
Comparative recap
Channels compared
The table below compares common purchase channels, how to cancel them, refund likelihood and key notes for NZ consumers.
Summary table
| Channel | How to cancel | Refund likelihood | Notes |
|---|---|---|---|
| App Store (iOS) | Cancel via Apple ID → Subscriptions in the App Store or Apple ID settings. | Refund requests via Apple; eligibility varies but CGA still applies for NZ consumers. | Apple manages billing and refunds; use reportaproblem.apple.com. |
| Google Play (Android) | Cancel in Play Store → Subscriptions or at play.google.com. | Generally no refund for current period; exceptions for defective content or statutory rights. | Cancellation stops next billing period; keep evidence if disputing charges. |
| Web purchases (Google Store, Workspace) | Manage subscriptions/orders in your Google Account or follow Google Store return steps. | Hardware returns may be refunded after inspection; web subscriptions vary by product. | Formal legal notices can be sent to the registered address; check specific product terms. |
After cancelling
Useful links
- Apple - Report a Problem (refunds & subscriptions)
- Google Play - Cancel or change a subscription
- Google Store - Returns & refunds (NZ pages may vary)
- New Zealand Consumer Protection (official guidance)
If you need further help
If you cannot resolve a refund or cancellation directly, collect documentation and contact the seller's support first, then consider Consumer Protection or dispute via your payment provider.
For legal notices or formal cancellation letters, use the registered address in the Address section below.
Address
Registered legal address
Google New Zealand Limited, Care of Simpson Grierson, Level 27, 88 Shortland Street, Auckland Central, Auckland 1010, New Zealand.
Operational notes
The operational office (commonly listed) at PwC Tower may be used for enquiries, but formal legal or cancellation notices should be sent to the Simpson Grierson address above.
If you are sending a formal cancellation or legal correspondence, keep proof of delivery and a copy of your notice.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.