Cancel Greetings Island: Easy Method

What is Greetings Island

Service overview

Greetings Island is an online platform for creating, downloading and printing greeting cards, invitations and other stationery using templates and customization tools.

The service offers free and premium content, and mobile apps for iOS and Android that may include in‑app subscriptions.

Who uses it

Individuals and small organisers use Greetings Island to design event invitations, cards and printable materials quickly.

Paid premium plans unlock extra designs and remove ads and watermarks for higher‑quality downloads and prints.

How to cancel Greetings Island

Cancel on the web

• Sign in on the Greetings Island website and open your profile.
• Go to "Purchases", find the premium plan and click "Cancel" next to it.
• Your subscription remains active until the end of the current billing cycle.
• More details: Manage or cancel premium subscription.

Cancel via app stores

• Google Play (Android): Open Play Store → Menu → Subscriptions → select Greetings Island app → tap "Cancel subscription".
• App Store (iOS): Open Settings → tap your name → Subscriptions → select Greetings Island app → tap "Cancel Subscription".
• If "Cancel" does not appear in iOS, the subscription is already cancelled. See the help article: Manage or cancel premium subscription.

What happens when you cancel

Access and billing

When you cancel a paid plan, access to premium features continues until the end of the paid billing period.

Automatic renewal stops at the next payment date; you will not be charged after the current period ends.

Account data and content

Your account, designs and downloaded files remain available unless you delete your account.

If you delete your account, any stored designs or order history may be removed according to Greetings Island policies.

Will I get a refund?

Digital and customised products

• If you are not satisfied with a digital or customised item, contact Greetings Island support to request inspection and a possible refund.
• If approved, refunds are issued to the original payment method, typically within 10 business days.
• If a refund is approved but not received within 15 business days, contact support again for follow up.
• Reference: Refunds, returns and exchanges.

Print orders (physical products)

• Contact Greetings Island within 30 days of receiving a print order to report problems.
• Returns are generally not accepted because products are personalised; refunds may be issued after inspection if eligibility is confirmed.
• EU 14‑day cancellation rights apply only to shipments into the EU and do not apply to New Zealand consumers.
• Reference: Print shop refund policy.

Greetings Island plans and pricing

Current NZ pricing

Below are the plan names, NZ pricing (as displayed in the New Zealand App Store) and primary features.

Pricing table

Your consumer rights in New Zealand

Consumer Guarantees Act (CGA)

New Zealand consumers are protected by the Consumer Guarantees Act for goods and services supplied to consumers.

If digital services or subscriptions are faulty, not fit for purpose, or not as described, you may be entitled to a remedy such as repair, replacement or refund.

Reference: Consumer Guarantees Act.

Digital downloads and streaming

Digital products (downloads, streamed content or digital services) that fail to meet expected standards are covered under the CGA.

If a digital item is faulty or does not work as described, you may be entitled to a refund or replacement under NZ law.

More info: Streaming and downloads guidance.

Customer experiences

Positive feedback

• Users praise the ease of use, intuitive editor and wide range of templates.
• Many highlight the convenience of quickly creating and downloading or printing cards.
• See user reviews: Trustpilot (NZ).

Negative feedback

• Some users reported that final layouts differed from previews and could not be changed after payment.
• There are reports of unexpected charges, cancellation difficulties and confusion around VAT/intermediaries.
• See user reports: Trustpilot complaints.

Documentation checklist

What to gather before contacting support

• Order number or subscription receipt (from the website or app store).
• Account email and username used with Greetings Island.
• Screenshots showing the issue (preview vs final, error messages, charges).
• Date of purchase, device type and app store (Apple/Google) if applicable.

Where to send documentation

• Attach the above items when you contact Greetings Island support for faster handling.
• Contact routes are online support forms, app store purchase records or email to support.

Common mistakes

Subscription confusion

Users often try to cancel inside the app but the subscription is billed through the app store, so cancellation must be done via Google Play or App Store.

Always check which payment method (Greetings Island direct or an app store) is listed on your receipt.

Refund expectations

Expecting an immediate refund after cancellation is a common error; refunds (if approved) are processed to the original payment method and can take several business days.

Also remember that personalised print items are generally non‑returnable; raise issues within 30 days for inspection.

Comparative recap

Quick comparison overview

The table below summarises how to cancel, refund likelihood and relevant rights for web, app stores and print orders.

Comparison table

After cancelling

Next steps

Keep confirmation of your cancellation and any refund approvals for your records.

Check your account access until the end of the billing period and save any designs you want to keep.

Helpful links and support

• Cancel/manage subscription: Manage or cancel premium subscription.
• Refunds and exchanges: Refunds, returns and exchanges.
• Print shop policy: Print shop refund policy.

Address

Postal address availability

Greetings Island does not publish a New Zealand postal address for cancellations or returns.

Cancellations and enquiries are handled online or via app store mechanisms rather than by NZ post.

How to contact

• Email support: [email protected].
• Help centre articles: Greetings Island Help Center.