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Cancellation service #1 in New Zealand
Habio is a habit-tracking and productivity service that provides personalised habit reports, workbooks and digital tools to help users build routines.
The service is offered via mobile apps and web subscriptions and is administered by the vendor referenced in the terms.
Access is commonly via iOS, Android or a web subscription portal, with content such as PDFs and habit reports delivered digitally.
Subscriptions and billing may be handled by different channels depending on how the user signed up.
After cancellation you may retain access until the end of any paid period depending on the vendor’s terms.
Workbooks or PDFs already delivered may remain available in your account unless the vendor states otherwise.
Cancelling stops future renewals if the cancellation is processed in time; you must cancel at least 24 hours before renewal for web subscriptions.
Deleting the app does not stop billing. Confirm cancellation via a vendor confirmation message or email.
Habio’s terms do not explicitly grant a statutory 14‑day cooling-off period for digital subscriptions in the terms text provided.
Refunds appear to be handled at the vendor’s discretion and the policy can be restrictive.
Specific plan names, prices and trial details are not listed in the available vendor data.
Where plan data is missing, the table below uses 'Varies' to indicate differences by region, channel or offer.
| Plan | Price | Trial | Notes |
|---|---|---|---|
| Monthly | Varies | Varies | Price depends on offer and channel |
| Annual | Varies | Varies | May include discounted rate for yearly billing |
| Free/Intro Trial | Varies | Varies | Trial offers have differed; verify period before signup |
Under the Consumer Guarantees Act 1993, services must be as described and fit for purpose.
Misleading conduct or hidden charges can breach fair trading obligations under local law.
Some users report that personalised habit reports are very helpful and the app can make habit tracking easier.
Positive reviews highlight the value of the habit-tracking tools for certain users.
Sources include public reviews and community discussions documenting mixed experiences.
Well-documented evidence greatly improves chances of a successful refund or bank dispute.
Make copies and keep originals until the issue is fully resolved.
Many users delete the mobile app and assume billing has stopped. That does not cancel vendor-managed subscriptions.
Always complete the vendor’s cancellation process or use the termination page, and keep a confirmation.
If the vendor billed you directly, cancelling in the App Store or Play Store may not stop charges.
Check whether the subscription was created via the store or via the vendor and follow the correct path.
The table below summarises differences between channels and likely outcomes based on available reports.
Use the vendor termination page for web subscriptions and keep evidence of cancellation.
If charges continue, escalate to your bank or the Commerce Commission as needed.
| Channel | How to cancel | Typical refund outcome (reported) |
|---|---|---|
| Web | Use sub.habio.app/terminate, submit 24+ hours before renewal | Varies; refunds case-by-case, often refused in complaints |
| iOS / App Store | Follow vendor instructions; deleting app does not cancel in many reported cases | Some users report repeated charges even after cancelling; refunds inconsistent |
| Android / Google Play | Follow vendor process if billed directly; Play Store menu may not apply | Reported issues similar to iOS: disputes often required |
14 Panagioti Tsangari, 1st Floor, 4047, Limassol, Cyprus
This is the only address publicly available in the vendor data; use the termination page or official support channels for subscription matters.
If you need to escalate a complaint, include the address and all documentary evidence when contacting your bank or the Commerce Commission.
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Written by Hudson Phillips
Postclic editor · 5 years experience
Editor at Postclic for 5 years, I turn complex registered electronic mail procedures into clear, actionable English.