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Cancel Hint: Easy Method
What is Hint
Overview
Hint is a consumer app and service that offers personalized diet plans, consultations and other features through web and mobile platforms.
Subscriptions and one‑time purchases unlock different levels of access such as Premium, Pro, consultations or lifetime plans.
How users interact
Users can subscribe through Hint’s website or by in‑app purchases via Apple App Store or Google Play, depending on device and purchase flow.
Billing and management depend on where the subscription was started: web subscriptions are managed by Hint, store purchases by Apple or Google.
How to cancel Hint
Cancel via Hint (Web)
- Go to Hint’s Cancellation Portal: help.hint.app/help/cancel-my-subscription.
- Log in with the email used for the account and the confirmation code sent to that email.
- Follow the portal prompts to cancel; your access remains until the end of the paid period.
Cancel on iOS (App Store)
- If you subscribed through Apple, open Settings → [your name] → Subscriptions and select "Hint".
- Choose Cancel Subscription and follow Apple’s prompts; Apple controls billing for in‑app purchases.
Cancel on Android (Google Play)
- Open Google Play Store → Profile → Payments & subscriptions → Subscriptions.
- Find "Hint" and select Cancel subscription, then confirm.
Deleting the app vs cancelling
- Simply deleting or uninstalling the Hint app does NOT cancel your subscription.
- You must cancel through the Hint portal, Apple subscriptions, or Google Play to stop future billing.
What happens when you cancel
Access and renewal
After cancellation you typically retain access until the end of the paid billing period.
Auto‑renewal is turned off on cancellation; you will not be billed again after the current paid period ends.
Account data and content
Your account and any saved data usually remain available unless you request deletion from support.
Contact Hint support via their help pages if you want account closure or data removal; follow their specific process.
Will I get a refund?
General refund policy
Hint maintains a general "no‑refund" policy in its terms, but exceptions are considered in special circumstances.
Refunds are not automatic and are assessed case‑by‑case against the policy and applicable laws.
Exceptions and how refunds are handled
- First‑time trial users: possible full refund within 30 days if eligible (no prior trial refund and no TOS breach).
- Conditional refunds: may be issued for documented service downtime >24 hours, verified technical faults, or billing errors (duplicate/unauthorised).
- Typically no refunds for partial/unused time, plan downgrades, change of mind, maintenance periods, or failure to cancel before renewal.
- If you believe you qualify, contact Hint through their help pages and provide evidence (receipts, screenshots, timestamps).
Hint plans and pricing
Plans summary
The following table lists common Hint plans and approximate NZD prices based on recent exchange estimates.
Apple/Google may show different regional prices and taxes apply.
Pricing table
| Plan | Price (approx NZ$) | Period | Features |
|---|---|---|---|
| Instant Diet Plan Annual | approx NZ$165.00 | Annual | One‑time purchase unlocking diet plan |
| Instant Diet Plan Quarterly | approx NZ$49.50 | Quarterly | One‑time purchase diet plan |
| Hint Premium - 1 Consultation | approx NZ$16.50 | One‑time | Single dietitian consultation |
| Hint Premium - 3 Consultations | approx NZ$33.00 | Bundle | Three dietitian consultations |
| Hint Pro - Lifetime Access | approx NZ$66.00 | Lifetime | Self‑guided personalized diet plans |
| Hint Premium - 1 Month | approx NZ$16.50 | Monthly | Monthly access to Premium including consultations |
| Hint Pro - 1 Month | approx NZ$3.30 | Monthly | Monthly self‑guided personalized diet plan |
| Hint Premium - Quarterly | approx NZ$165.00 | Quarterly | Quarterly access to Premium |
| Hint Premium - Monthly | approx NZ$82.50 | Monthly | Monthly Premium access |
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA)
Under the CGA, services must be provided with reasonable care and skill, fit for purpose and match their description.
A trader cannot contract out of your CGA rights; "no‑refund" signs do not remove CGA entitlements.
Fair Trading Act and enforcement
The Fair Trading Act prohibits misleading or deceptive conduct and unfair practices in advertising and sales.
If you believe you were misled about charges or subscription terms, you can seek remedies from the trader and escalate to the Commerce Commission or consumer advocacy groups.
Customer experiences
Positive feedback
- Many users praise the interface, personalized tips and diet insights.
- Some report helpful support interactions and prompt refunds after raising issues publicly.
Negative feedback
- Frequent reports of unexpected recurring charges and difficulty cancelling for some users.
- Complaints include surprise high charges after small initial payments and needing to dispute with card issuers.
Documentation checklist
What to collect before contacting support
- Account email and confirmation code or login details used to manage the subscription.
- Receipt or bank card statement showing the charge (date, amount, merchant name).
- Screenshots of subscription screens, cancellation attempts, or error messages.
How to present your documentation
- Organise dates and a concise timeline of events (purchase, renewals, cancellation attempts).
- Attach clear screenshots and receipts when contacting Hint or your payment provider.
Common mistakes
Assuming app deletion cancels the subscription
Many users mistakenly delete the app thinking billing stops. Deleting the app does not cancel the subscription.
Always confirm cancellation through the store or Hint’s portal and keep confirmation evidence.
Relying on the wrong store to cancel
If you subscribed on the web, Apple cannot cancel that subscription for you; similarly, web portal cancellations won’t change store‑managed subscriptions.
Check where the charge appears on your statement and cancel using the corresponding method.
Comparative recap
Quick platform comparison
| Access method | Refund likelihood | How to cancel | Notes |
|---|---|---|---|
| Web (Hint Cancellation Portal) | Conditional (see refund exceptions) | Login at Hint cancellation portal | Access remains until end of paid period; email support if portal fails. |
| iOS (App Store) | Depends on Apple policy and Hint’s assessment | Settings → Apple ID → Subscriptions → Cancel | Apple manages billing for in‑app purchases; web subscriptions not manageable by Apple. |
| Android (Google Play) | Depends on Google/Hint policies | Google Play → Profile → Payments & subscriptions → Subscriptions → Cancel | Google controls billing for Play purchases; follow Google’s refund process if applicable. |
| Deleting the app | None - does not stop billing | Not a valid cancellation method | Always cancel through portal or store and keep confirmation. |
Notes on using this table
Use the table to confirm the correct cancellation route based on where you purchased the subscription.
If in doubt, check your bank statement for the merchant name and follow the matching cancellation path.
After cancelling
Immediate steps
- Keep confirmation of cancellation (screenshot or email) and the date you cancelled.
- Monitor your bank or card statements for any unexpected post‑cancellation charges.
If billing continues or you need further help
- Contact Hint via their help pages: https://help.hint.app.
- For App Store issues: Manage subscriptions on Apple.
- For Google Play issues: Manage subscriptions on Google Play.
- If you suspect unauthorised charges or misleading conduct, see Consumer NZ: https://www.consumer.org.nz and Commerce Commission: https://comcom.govt.nz.
- If necessary, consider contacting your card issuer to dispute an unauthorised charge after you have tried resolving with the merchant.
Address
Postal address
No physical postal address for cancellations is listed in Hint’s public help documents.
Do not send postal cancellation notices unless you have explicit confirmation of an address from Hint support.
Support contact
Primary support and cancellation channels are via the Hint help site: help.hint.app/help/cancel-my-subscription.
If the portal does not resolve the issue, use the Hint help centre to locate the correct contact form or email option and provide the documentation checklist items listed above.
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Written by Eva Harris
Regulatory watch · 8 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 8 years to make sure every Postclic template is compliant and admissible in court.