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I hereby notify you of my decision to terminate the contract relating to the Hostgator service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Hostgator: Easy Method
What is Hostgator
Overview
HostGator is a web hosting company owned by Newfold Digital that provides shared, cloud, WordPress, VPS and dedicated hosting, plus domain registration and related services.
Services are managed via an online Customer Portal and 24/7 support channels (live chat, phone), with billing and account operations handled from HostGator's global infrastructure.
Who uses it
HostGator is used by small businesses, bloggers, WordPress sites and e-commerce stores that want affordable hosting with tools for easy site setup.
Plans range from entry-level shared hosting to dedicated NVMe servers, with add-ons such as SSL, domain registration and managed WordPress features.
How to cancel Hostgator
Cancel a hosting plan via Customer Portal
- Sign in to your HostGator Customer Portal.
- Open the Renewal Center and disable Auto-Renew at least 15 days before your plan renewal date (or at least 5 days for a 1-month term).
- Confirm the change and keep a screenshot or confirmation message for your records.
Cancel domain names and subscriptions
- To prevent domain renewal invoices, turn off Auto-Renew in the Renewal Center at least 45 days before domain renewal.
- If an invoice was already generated, contact HostGator support to request deletion of the invoice (auto-charge normally occurs 15 days before renewal).
- Subscriptions purchased via the Apple App Store or Google Play must be cancelled through those platforms; HostGator cannot directly stop App Store/Play billing.
Contacting support to cancel
- If you cannot cancel in the portal, contact HostGator live chat or phone support and request cancellation; keep chat transcripts or ticket numbers.
- Note: there is no dedicated New Zealand post address for local cancellations; HostGator support operates from global offices.
What happens when you cancel
Access and site availability
When you cancel hosting, services typically remain active until the end of the paid billing period unless you request immediate termination.
Back up your site and email before cancellation; HostGator may remove or delete account data after termination according to its policies.
Renewals and billing
Disabling Auto-Renew prevents future charges but does not automatically delete invoices already generated; invoices may still be payable unless removed by support.
Domain auto-renew follows stricter timelines - turn off Auto-Renew earlier (45 days) to avoid automatic invoicing or charges.
Will I get a refund?
HostGator refund policy (general)
HostGator offers a 30-day money-back guarantee on hosting services, subject to terms and exceptions.
Refunds after 30 calendar days from purchase are not offered for hosting or domains.
Exceptions and important conditions
- Domains, administrative fees, setup fees and add-ons are non-refundable.
- If a "free" domain was included in your plan and you cancel within 30 days, HostGator will deduct a non-refundable domain fee (for example, USD 15.99) from your refund.
- Refunds are generally issued only to first-time accounts; repeat accounts or re-signups may be ineligible.
Hostgator plans and pricing
Pricing overview
Below are NZ$ monthly prices sourced from third-party conversions; HostGator’s official site lists USD prices and does not show NZD pricing.
All features are summary-level; check HostGator for full plan details and current offers.
| Plan | Price (NZ$) | Period | Features |
|---|---|---|---|
| eCommerce Hatchling | NZ$3.99/month | Monthly | eCommerce Hosting - Hatchling Plan (10 GB, unlimited bandwidth, free SSL & domain - first year) |
| eCommerce Baby | NZ$5.38/month | Monthly | eCommerce Hosting - Baby Plan (20 GB, unlimited bandwidth) |
| eCommerce Business | NZ$7.99/month | Monthly | eCommerce Hosting - Business Plan (50 GB, unlimited bandwidth) |
| WordPress Baby | NZ$5.33/month | Monthly | WordPress Hosting - Baby Plan (20 GB) |
| WordPress Business | NZ$7.92/month | Monthly | WordPress Hosting - Business Plan (50 GB) |
| WordPress Pro | NZ$20.18/month | Monthly | WordPress Hosting - Pro Plan (100 GB) |
| Dedicated Value - NVMe 32 | NZ$164.03/month | Monthly | Dedicated Hosting - Value plan |
| Dedicated Power - NVMe 64 | NZ$217.37/month | Monthly | Dedicated Hosting - Power plan |
| Dedicated Enterprise - NVMe 128 | NZ$253.22/month | Monthly | Dedicated Hosting - Enterprise plan |
| Cloud Hatchling (if still available) | NZ$8.75/month | Monthly | Cloud Hosting - Hatchling (note: no longer available for new sign-ups) |
| Cloud Baby | NZ$11.61/month | Monthly | Cloud Hosting - Baby (not available for new sign-ups) |
| Cloud Business | NZ$17.58/month | Monthly | Cloud Hosting - Business (not available for new sign-ups) |
Your consumer rights in New Zealand
Statutory protections
New Zealand consumers are protected by the Consumer Guarantees Act and Fair Trading Act, which cover acceptable quality and honest business conduct.
For unsolicited significant agreements, there is a 14-day 'cooling-off' right in some cases; applicability to digital services can vary.
How this applies to HostGator customers
- HostGator’s 30-day money-back guarantee is the vendor’s standard policy; NZ statutory rights remain separate and may provide additional remedies.
- If unexpected renewals or unfair billing occur, you may dispute charges through your bank or card provider and reference NZ consumer law protections.
Customer experiences
Positive experiences
- Many users report helpful, patient and knowledgeable support via live chat with effective technical resolutions.
- Reviews note good shared hosting features, fast performance metrics and reliable uptime for typical small-site use.
Negative experiences
- Complaints include aggressive upselling at checkout, difficulty with billing and recurring auto-renew problems on some accounts.
- Other reports mention occasional performance, security or account-access issues and longer refund or dispute processes in some cases.
Documentation checklist
Essential account details
- Account email and customer ID.
- List of affected domain names and hosting package names.
- Recent invoice numbers and renewal dates.
Supporting evidence to keep
- Screenshots showing Auto-Renew settings and any cancellation confirmations.
- Chat transcripts, ticket numbers and email correspondence with HostGator support.
- Payment receipts and bank statements for recent charges you may dispute.
Common mistakes
Timing errors
Many users forget the different timelines: hosting Auto-Renew should be disabled 15 days before renewal (5 days for monthly), but domains require disabling 45 days prior to avoid invoices.
Failing to disable Auto-Renew early enough can lead to unexpected invoices or auto-charges.
Assumptions about refunds and channels
Assuming add-ons or domains are refundable is a frequent mistake; domains and setup fees are typically non-refundable.
Also, cancelling via your device's app subscription settings (App Store/Google Play) is required for those billing routes - HostGator cannot cancel App Store/Play subscriptions directly.
Comparative recap
Quick comparison
The table below summarizes cancellation ease, refund window and domain rules to help you decide next steps.
| Topic | HostGator (what to expect) | Action for NZ customers |
|---|---|---|
| Cancellation method | Customer Portal (Renewal Center) or support via chat/phone | Disable Auto-Renew in portal; contact support if portal not available |
| Refund window | 30-day money-back guarantee for hosting; many exceptions | Cancel within 30 days for possible refund; expect deductions for domains/add-ons |
| Domain rules | Turn off Auto-Renew 45 days before renewal; invoices auto-generated 15 days prior | Turn off Auto-Renew early; contact support to remove invoices if issued |
| App Store / Play subscriptions | Canceled only via Apple/Google platforms | Use device subscription settings; do not rely on HostGator to stop store billing |
| NZ consumer rights | HostGator offers 30-day guarantee; NZ law (CGA/Fair Trading) may provide additional rights | Document issues and consider bank dispute if unfair billing occurs |
After cancelling
Immediate steps
- Download backups of website files, databases and email right away.
- Verify that Auto-Renew is disabled and keep confirmation evidence.
Where to find help and next actions
- How to cancel hosting (HostGator): HostGator cancellation guide.
- How to cancel a domain: HostGator domain cancellation.
- HostGator money-back guarantee details: HostGator refund policy.
- If you used App Store/Play billing: manage subscriptions via your device (example guidance: how to cancel on Google Play).
- For NZ consumer guidance see: Consumer Protection (New Zealand).
Address
Corporate address
HostGator is managed by Newfold Digital from U.S. offices.
Registered/operational address: Newfold Digital (HostGator), 5335 Gate Parkway, Jacksonville, FL 32256, United States.
Local contact notes
There is no dedicated New Zealand postal address for HostGator; use the Customer Portal or global support channels for account matters and cancellations.
Keep all cancellation confirmations, chat transcripts and payment records if you need to escalate or raise a dispute with your bank.