Cancel Iq International: Easy Method

What is Iq International

Service summary

IQ International operates an online IQ testing and subscription service accessible via its website and related apps. It offers a 48-hour trial period followed by a recurring monthly subscription.

How it is offered

The service is delivered digitally and billed through IQ International’s website or, for in-app purchases, through Apple App Store or Google Play. Company contact details and a NZ postal address are not publicly listed.

How to cancel Iq International

Cancel via the IQ International website

• Log in to your account on the IQ International website.
• Go to Account Settings or Subscription/Payments and choose Cancel subscription.
• If you cannot find the option, contact IQ International customer support through the website contact form.

Cancel via App Store or Google Play

• If you subscribed through Apple, cancel using Apple’s subscription management: Manage subscriptions on Apple.
• If you subscribed through Google Play, cancel in Google Play subscriptions: Cancel subscriptions on Google Play.
• IQ International’s site typically cannot cancel platform-managed subscriptions; use the platform interface instead.

What happens when you cancel

Access after cancellation

Cancellations made on the website take effect at the end of the current billing cycle. You retain access until that date.

Billing and renewal

Once cancelled, the subscription will not renew at the next billing date. No pro‑rata refunds are provided for partial billing periods under IQ International’s terms.

Data and account

IQ International may retain account and billing records per its terms. If you need data removed, request deletion via customer support and keep confirmation for your records.

Will I get a refund?

Trial fee

The 0.70 EUR trial fee is refundable if you request a refund within 30 days of starting the trial. Submit the request to IQ International customer support.

Subscription fees and disputes

• Subscription fees after the trial (39.90 EUR/month) are non‑refundable and IQ International does not provide pro‑rata refunds.
• Report disputed charges within 30 days; the terms warn that chargebacks may breach the contract and could lead to account termination.

Iq International plans and pricing

Pricing overview

Below are approximate prices converted to NZD from IQ International’s published USD/EUR amounts. Exact NZD charges may vary by billing platform.

Plan table

Your consumer rights in New Zealand

General protections

New Zealand law prohibits misleading and deceptive conduct under the Fair Trading Act. Businesses must not use unfair or deceptive practices when selling subscriptions.

Cooling-off and refunds

There is no automatic statutory 14‑day cooling‑off period for digital subscription services in NZ. Refunds depend on the contract and company policy.

Dispute and escalation

• If you believe a subscription was misleading or unauthorised, complain to your bank to request a chargeback and keep records.
• For consumer advice and complaints, see Consumer NZ and the New Zealand Commerce Commission.

Customer experiences

Reported positives

There are few reputable positive public reviews specifically for IQ International. Independent review platforms show very limited positive feedback.

Reported negatives

• Many users report being charged a recurring subscription after a small initial trial fee, sometimes without clear consent.
• Complaints describe opaque trial terms, hard‑to‑find cancellation options, unresponsive support, and refusal of refunds.
• A Better Business Bureau complaint and numerous Trustpilot entries report similar issues and scripted support responses.

Documentation checklist

What to gather before you cancel

• Account email/username and date you started the trial/subscription.
• Transaction receipts, bank or card statement lines showing charges (date and amount).
• Copies of any correspondence with IQ International (support tickets, emails, screenshots).

What to have when disputing charges

• Proof you cancelled (confirmation message or screenshots) or proof you requested a refund.
• Any terms or screenshots showing the trial terms or subscription price at sign‑up.
• Contact details for your bank or card issuer for chargeback procedures.

Common mistakes

Assuming the website can cancel platform subscriptions

Many users attempt to cancel from the IQ International account but subscribed via Apple/Google. Platform subscriptions must be cancelled in the App Store or Google Play.

Missing the refund window or documentation

Users often miss the 30‑day window for trial refunds or lack transaction records when disputing charges. Keep receipts and request refunds promptly.

Relying only on automated support

Customers report only receiving scripted replies. If automated responses fail, escalate by contacting your bank, filing a complaint with consumer authorities, or using a chargeback where appropriate.

Comparative recap

Quick comparison

The table below summarises cancellation, refund likelihood, and typical user experience for website vs platform subscriptions.

Comparison table

After cancelling

What to do immediately

• Save cancellation confirmation, screenshots, and any support messages.
• Monitor your card or bank account for any further charges over the next billing cycle.

Escalation and resources

• If charged after cancellation, contact your bank and consider a chargeback; keep documentation.
• Further reading and complaint routes: IQ International Terms & Conditions.
• Community reporting and reviews: Trustpilot - IQ International.
• Consumer advice in NZ: Consumer NZ and New Zealand Commerce Commission.
• App platform help: Apple subscriptions, Google Play subscriptions.

Address

Physical address status

No definitive New Zealand postal address for IQ International was located in public records or on its website. The company appears to operate primarily online and through other jurisdictions.

Recommended contact method

Use the account settings and the website contact/support form for cancellations and refund requests. If a postal address is required for a formal notice, check the Terms & Conditions page first and keep evidence of attempted contact.