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I hereby notify you of my decision to terminate the contract relating to the Issuu service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Issuu: Easy Method
What is Issuu
Overview
Issuu is an online publishing platform for flipbooks, portfolios, magazines and visual marketing materials. It hosts and distributes digital publications with embedded media, sharing and analytics.
Who uses it
Users include publishers, marketers, designers and individuals who want visually rich documents online. Some users value the ease of publishing and the visual presentation features.
How to cancel Issuu
Primary cancellation route
- Sign into your Issuu account on Issuu's website (not via mobile app stores).
- Go to Account settings > Billing or Subscriptions and follow the cancellation link.
- Confirm cancellation and keep any confirmation email or screenshot.
If web cancellation fails
- Contact Issuu support from the account contact form or support page; request cancellation and a written confirmation.
- If you were billed through a third party or original billing channel, cancel via that channel as required.
- Note: Issuu subscriptions cannot be cancelled via the App Store or Google Play - cancellation must be on Issuu's web platform or through the original billing channel.
What happens when you cancel
Access and renewal
After cancellation you typically retain access until the end of the current paid period. The subscription should not auto-renew after cancellation.
Data and published content
Downgrading or cancelling can change what is visible to the public (for example, private features or branding removal). Keep local copies of important documents before cancelling.
Will I get a refund?
Official policy and typical practice
Issuu does not publish a universal 14-day refund guarantee. Refunds are not guaranteed and are handled case-by-case.
Exceptions and user reports
- Some users report partial or full refunds after disputes, often after persistent follow-up.
- Community comments sometimes mention a 30-day window, but this is speculative and not confirmed as official policy.
Issuu plans and pricing
Published plan examples
Issuu’s publicly listed prices are in US dollars and NZ-specific pricing is not shown. Check Issuu or in-app billing for exact NZD rates.
Key pricing notes
The Starter and Unlimited plans are examples of Issuu pricing tiers; features and billing cadence vary by plan and promotions.
| Plan | Price (USD) | Period | Key features |
|---|---|---|---|
| Starter | US$19.00 per month | Monthly | Publish & host flipbooks; embed; fullscreen sharing; up to 5 private flipbooks; links, videos; 30-day stats; 500 pages or 100 MB per file |
| Unlimited | US$188.00 per month (when billed yearly) | Monthly (billed yearly) | All Starter features plus unlimited documents/pages; remove ads & logo; custom branding; advanced embeds; lead-gen forms; in-depth stats |
Your consumer rights in New Zealand
Legal protections
Under New Zealand law, digital services are covered by the Consumer Guarantees Act (CGA). Services must meet acceptable quality and be as described.
Remedies and enforcement
- You may be entitled to a repair, replacement or refund if Issuu fails to meet CGA standards.
- Sellers cannot contract out of CGA rights simply by stating “no refunds”.
- If digital content is faulty or inaccessible, you have rights to redress even if the business tries to disclaim them.
Customer experiences
Positive feedback
Many users praise Issuu for easy publishing, attractive flipbook presentation and useful tools for portfolios and marketing materials.
Negative feedback
Frequent complaints include surprise price increases, unexpected renewals, double billing and difficulty cancelling. Several users report needing multiple requests to get cancellation or refunds.
Documentation checklist
What to gather before cancelling
- Account email and username used with Issuu.
- Subscription receipts, billing statements and the date of last charge.
- Screenshots of subscription page, cancellation attempts and any confirmation messages.
What to keep after cancelling
- Confirmation email or screenshot proving cancellation.
- Correspondence with Issuu support and any refund confirmations.
- Backups of published documents or assets you may lose access to.
Common mistakes
Assuming app-store cancellation works
Many users try to cancel via the iOS App Store or Google Play. Issuu subscriptions often must be cancelled via Issuu's website or the original billing channel.
Not documenting attempts
Users who don’t save confirmation screenshots or emails can have trouble proving they attempted cancellation. Always keep dated evidence of your requests and responses.
Comparative recap
Plan comparison summary
The table below highlights core differences and practical considerations when choosing or cancelling a plan.
How to read the comparison
Use the table to match your needs (storage, branding, analytics) and to understand how billing cadence may affect refunds and cancellations.
| Aspect | Starter | Unlimited |
|---|---|---|
| Typical USD price | US$19.00/month | US$188.00/month (billed yearly) |
| Storage / limits | 500 pages or 100 MB per file | Unlimited documents/pages/file size |
| Branding & ads | Issuu branding and ads remain | Remove Issuu logo and external ads |
| Best for | Individuals and small portfolios | Publishers, businesses needing advanced features |
After cancelling
Confirm and monitor
- Save the cancellation confirmation and monitor your bank or card statements for any further charges.
- If charged after cancellation, contact Issuu support with your documentation immediately.
Escalation and help
- If Issuu does not resolve a billing or access issue, raise a dispute with your card issuer or payment provider.
- For New Zealand consumers, consult consumerprotection.govt.nz about your rights under the Consumer Guarantees Act.
- Issuu help and contact pages: issuu.com.
Address
Issuer contact address
Issuu Inc., 131 Lytton Ave, Palo Alto, California 94301, United States.
How to use the address
Use this address for formal postal correspondence if required. For faster response, use Issuu's online support channels and keep postal correspondence as a backup.