Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Kindle Unlimited service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Kindle Unlimited: Easy Method
What is Kindle Unlimited
Overview
Kindle Unlimited is a paid subscription service from Amazon that gives readers access to a rotating catalogue of ebooks and some audiobooks for a monthly fee.
Subscribers can borrow titles from the Kindle Unlimited catalogue and read them on Kindle devices or Kindle apps while the subscription is active.
What you get
A typical Kindle Unlimited membership allows you to borrow up to a set number of titles at once and includes ebooks and selected audiobooks from the KU catalogue.
Available titles vary by region and over time; not all books or non-fiction titles are guaranteed to be included.
How to cancel Kindle Unlimited
Browser (recommended)
- Sign in to your Amazon account in a web browser.
- Go to "Membership & Subscriptions" or "Manage Your Content and Devices" and open "Kindle Unlimited Settings".
- Select "Cancel Kindle Unlimited Membership" and confirm. Access remains until the end of the billing period.
Other methods
- On a Kindle Fire: open the Shop Amazon app → Account → Membership & Subscriptions → Kindle Unlimited Settings → Cancel.
- If you subscribed via Apple App Store: cancel via Apple subscription management in iOS Settings or reportaproblem.apple.com.
- If you subscribed via Google Play: cancel in Google Play app → Subscriptions.
What happens when you cancel
Access and renewal
When you cancel, your Kindle Unlimited subscription stops auto-renewing but remains active until the end of the current billing period.
After the billing period ends, you lose access to Kindle Unlimited titles you borrowed under the subscription.
Your content and account data
Any ebooks you purchased (not borrowed) remain in your account after cancellation.
Borrowed KU titles will be removed from your library once your subscription expires; you can re-borrow if you re-subscribe and the titles are still in the KU catalogue.
Will I get a refund?
14-day right of cancellation
If you paid the membership fee immediately on joining (no free trial), New Zealand consumers can withdraw within 14 days of sign-up and request a full refund by contacting Amazon customer service.
To claim this, have your account details and payment receipt ready when contacting Amazon.
After cancelling auto-renewal
- If you simply cancel auto-renewal, you keep access until the billing period ends, but you will not receive a pro‑rata refund for the unused portion.
- Subscriptions purchased through Apple or Google are subject to those stores' refund processes and policies in addition to local consumer rights.
Kindle Unlimited plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Kindle Unlimited Monthly | AU$13.99 (~NZ$15 - 16) | Monthly | Access to Kindle Unlimited catalogue; borrow up to 20 titles at a time; includes ebooks and some audiobooks |
Your consumer rights in New Zealand
Statutory protections
New Zealand consumers retain statutory rights under local consumer protection law that apply to digital subscriptions and purchases.
These rights can be relevant to faulty service, misleading descriptions, or where a subscription was not provided as described.
App store and platform specifics
If you bought the subscription via Apple App Store or Google Play, refunds and cancellations may also involve the store's policies alongside New Zealand consumer protections.
Contact Apple or Google support for App Store/Play Store purchases, and keep records of your purchase and correspondence.
Customer experiences
Positive feedback
- Some New Zealand users find Kindle Unlimited good value, especially if reading many eligible titles.
- Other users report a smooth cancellation process when done via a web browser.
Negative feedback
- Many users report difficulty cancelling via Amazon or Kindle mobile apps and recommend using a browser (sometimes incognito mode).
- Complaints include variable catalogue selection, occasional unexpected ads on devices, and limited availability of non-fiction titles.
Documentation checklist
What to gather before contacting support
- Amazon account email and full name used on the account.
- Subscription start date and payment receipts or bank statement showing the charge.
- Device details (e.g., Kindle model, iPhone/Android) and whether the subscription was bought through the App Store or Google Play.
- Screenshots of the subscription page or cancellation attempts, and any relevant error messages.
Optional evidence
- Copies of chat transcripts or emails with Amazon or app store support.
- Order IDs or subscription IDs if available in your account settings.
Common mistakes
Trying to cancel in the wrong place
A common mistake is attempting to cancel a subscription inside the Kindle app or non‑Amazon apps that do not support cancellations.
Always check whether the subscription was purchased through Amazon, Apple, or Google before cancelling.
Expecting automatic refunds or immediate removal of ads
Many users expect pro‑rata refunds after cancelling auto‑renewal; Amazon generally does not offer pro‑rata refunds for the unused portion.
Cancelling the subscription does not always remove ads or changes made while the subscription was active.
Comparative recap
| Method | Where to cancel | Ease | Refunds | Notes |
|---|---|---|---|---|
| Web browser (Amazon website) | Membership & Subscriptions or Manage Your Content and Devices → Kindle Unlimited Settings | Usually easiest and most reliable | Eligible for 14‑day refund if paid immediately; otherwise no pro‑rata refunds | Access remains until end of billing period |
| Shop Amazon app on Kindle Fire | Shop Amazon app → Account → Membership & Subscriptions | Works on device, but some users prefer browser | Same refund rules apply | App navigation can vary by device |
| Apple App Store | iOS Settings → Subscriptions or reportaproblem.apple.com | Cancel via Apple subscription management | Refunds handled by Apple; NZ consumer rights also apply | Must use Apple account that purchased the subscription |
| Google Play | Google Play app → Subscriptions | Cancel via Google Play subscription settings | Refunds handled by Google; NZ consumer rights also apply | Must use Google account that purchased the subscription |
After cancelling
Check your account and library
Verify that your Kindle Unlimited membership status shows as cancelled and note the date when access ends.
Check your library to see which borrowed titles will be removed once the subscription expires.
Get help if needed
- Amazon Manage Your Content and Devices: Manage Your Content and Devices.
- Amazon customer service: use the Help section on Amazon for contact options.
- Apple subscription support: Apple Support. Google Play subscriptions: Google Play Help.
Address
Postal options from New Zealand
There is no Amazon address specifically for Kindle Unlimited cancellations in New Zealand.
Some New Zealand customers send registered mail to Amazon's Australian office for formal notices; check Amazon Help for guidance before mailing.
International address
For international correspondence, Amazon maintains corporate addresses such as:
Avenue John F. Kennedy 38, 1855 Luxembourg, Luxembourg
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.