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Cancel KNOBBY
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Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Knobby service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Knobby: Easy Method
What is Knobby
Overview
Knobby (Knobby Pty Ltd) is a clothing brand known for underwear and related basics, selling one‑time purchases and a club membership offering recurring deliveries.
The brand operates an online store and a mobile app; some subscriptions are handled through Apple or Google platforms.
Products and channels
Products include men’s trunks and other underwear styles marketed for comfort and sustainability.
Sales channels include the web store, a mobile app, and platform‑managed subscriptions via Apple App Store and Google Play.
How to cancel Knobby
Email cancellation for club membership (web)
- Send an email to support@knobby.com.au.
- Include the exact message: "Please terminate my club membership".
- Cancellation is effective from the date Knobby receives that email per their terms.
App Store / Google Play subscriptions
- If you subscribed via the iOS App Store or Google Play, manage and cancel the subscription through your Apple or Google account.
- The Knobby app states "cancel anytime" but platform subscriptions are controlled by Apple/Google, so use their subscription settings to stop renewals.
What happens when you cancel
Access and renewal
For club memberships, cancellation takes effect from the date Knobby receives your email; future scheduled deliveries or renewals should stop after that date.
For platform subscriptions, cancellation via Apple/Google prevents further billing according to the platform’s timing; you may retain access until the current paid period ends.
Data and communications
Knobby will retain order and account records as needed for business and legal reasons under their terms.
If you continue receiving marketing emails or SMS after cancelling, follow unsubscribe links and contact support if messages persist.
Will I get a refund?
Change‑of‑mind policy
Knobby states they do not accept returns or provide refunds or exchanges for change of mind after ordering products.
This means simple buyer remorse is excluded by their terms for standard purchases and club membership charges.
Faulty goods and statutory exceptions
Under New Zealand law, the Consumer Guarantees Act cannot be excluded; you may be entitled to a refund, repair or replacement for faulty goods.
- If a product is defective, contact Knobby with evidence (photos, purchase details) to request a remedy.
- Keep records of communication and dates in case you need to escalate under NZ consumer protections.
Knobby plans and pricing
Pricing summary
Confirmed pricing for one‑time purchases in NZ: an example is a Men’s Trunk at NZ$24.00.
No confirmed NZD pricing was available for the Undie Club subscription for 2024/2025.
Plans table
| Plan | Price (NZD) | Period | Notes |
|---|---|---|---|
| One‑time purchase (Men’s Trunk) | NZ$24.00 | One‑time | Single item; subscription option available separately |
| Undie Club (subscription) | Varies | Recurring | No confirmed NZD price found for 2024/2025 |
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA)
Under the CGA, goods must be of acceptable quality, fit for purpose and match descriptions.
If goods fail these guarantees, you may have a right to repair, replacement or refund regardless of Knobby’s change‑of‑mind policy.
No 14‑day automatic cancellation
Knobby does not offer a 14‑day "right to cancel" for change of mind.
This contractual exclusion does not remove your CGA rights for faulty or misdescribed goods.
Customer experiences
Positive feedback
Many reviewers praise comfort, durable materials and sustainable focus, with long‑term users noting lasting quality.
Customer service often receives positive mentions for responsiveness and helpfulness.
Negative feedback
Some users report product issues like overheating with long styles and skin irritation in a few cases.
Several reviewers have complained about continued marketing emails or SMS after unsubscribing; contact support if this happens.
Documentation checklist
What to prepare before cancelling
- Order number, account email, and date of purchase or subscription start.
- Clear statement in your email: "Please terminate my club membership".
Evidence for refunds or disputes
- Photos of faults or damages and a short description of the issue.
- Records of communication with Knobby and platform receipts (Apple/Google) if relevant.
Common mistakes
Not cancelling via the correct channel
A frequent error is emailing the wrong address or trying to cancel a platform subscription through Knobby’s web support.
Remember: club membership via web requires email to support@knobby.com.au; app subscriptions must be cancelled in Apple/Google settings.
Assuming automatic refunds or immediate stops
Customers sometimes expect immediate refund or immediate stop of recurring payments; platform and billing cycles mean access or charges may continue until the period ends.
Also, Knobby’s change‑of‑mind policy means refunds are not guaranteed unless a statutory right applies.
Comparative recap
Quick comparison
The table below summarises cancellation routes and refund expectations for web club, app subscriptions and one‑time purchases.
Key takeaways
- Use the correct channel to cancel to avoid delays.
- Keep evidence if you believe a product is faulty.
| Item | How to cancel | Refunds (change of mind) | Statutory rights (NZ) |
|---|---|---|---|
| Web club membership | Email support@knobby.com.au with "Please terminate my club membership" | No refunds for change of mind per terms | Consumer Guarantees Act applies for faulty goods |
| App Store / Google Play subscription | Cancel via Apple or Google subscription management (App Store / Google Play) | Platform billing rules apply; Knobby terms exclude change‑of‑mind refunds | CGAs apply for goods; platform purchases may have additional platform policies |
| One‑time purchase | Contact support for issues; no change‑of‑mind returns | No refunds for change of mind | Right to remedy for faulty or not as described items |
After cancelling
What to monitor
Watch your bank or card statements for any unexpected charges after cancellation and keep screenshots of cancellations or confirmation emails.
If you keep receiving marketing messages, try the unsubscribe option and report continued contact to support.
Useful links
- Knobby Terms For Supply (club membership & refund terms)
- Knobby app (App Store listing)
- Customer reviews (Trustpilot NZ)
- New Zealand Consumer Guarantees Act guidance
Address
To cancel a Knobby club membership, email: support@knobby.com.au.
Include the phrase: "Please terminate my club membership" and your account/order details.
Postal
No postal address for cancellations is provided in Knobby’s terms; email is the required route.
If you need further assistance, include full order details in your email so support can process your request promptly.