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Cancel Komoot: Easy Method
What is Komoot
Overview
Komoot is a digital route‑planning and navigation service for outdoor sports such as hiking and cycling. It offers turn‑by‑turn navigation, offline maps and sport‑specific routing tools across apps and web.
Key capabilities
Features include multi‑day planning, live tracking, weather overlays and integration with devices like Garmin. Komoot sells subscriptions (Premium) and one‑time map packs (World Pack, regional packs).
How to cancel Komoot
Cancel via Google Play
- Open the Google Play Store on your Android device.
- Go to your profile → Payments & subscriptions → Subscriptions → komoot.
- Select Cancel subscription and follow prompts. You keep access until the paid period ends.
- For details see Komoot Support: Managing, renewing and cancelling komoot Premium.
Cancel via App Store (iOS)
- Open Settings on your iPhone/iPad → tap your name/Apple ID → Subscriptions.
- Find komoot → tap Cancel Subscription and confirm. Access remains until the paid term ends.
- See Komoot Support for reference: Managing, renewing and cancelling komoot Premium.
Cancel via komoot website
- Log in at the komoot website.
- Go to More (…) → Settings → Premium → Cancel Subscription → confirm cancellation.
- Website purchases can also be managed from your account settings; access continues until the paid period expires.
What happens when you cancel
Access and renewal
Cancelling a renewing subscription stops future renewals but does not cut access immediately. You retain full access until the end of the paid period you already paid for.
Data and one‑time purchases
Your account data, saved routes and purchased one‑time map packs remain available subject to komoot account policies. One‑time purchases (World Pack, regional packs) are not subscriptions and do not require cancellation.
Will I get a refund?
Website purchases - refund windows
- One‑time purchases (maps, region bundles, World Pack): refunds can be requested within 14 days of purchase if bought on the website.
- Weekly or monthly subscriptions purchased on the website: refunds possible within 20 days of purchase.
- Yearly or multi‑year subscriptions on the website: refunds available within 60 days of purchase.
- Source: Komoot Support - Refunds.
App store purchases and exceptions
- Purchases via Google Play require you to request refunds through Google Play’s refund process.
- App Store purchases must be handled directly through Apple; komoot does not manage those transactions.
- EU customers: a statutory 14‑day cancellation right may apply under EU law; komoot’s terms discuss return of benefits and timeframes in that context.
Komoot plans and pricing
Available plans
Below are estimated NZD prices and core features. Exact amounts shown in app stores may vary due to currency conversion and platform fees.
Price table
| Plan | Approx. price (NZD) | Period | Key features |
|---|---|---|---|
| Komoot Premium (annual) | approx. NZ$160 per year | Annual subscription | Multi‑day routes, live tracking, weather overlays, 3D maps, sport‑specific maps, Garmin integration, includes World Pack |
| World Pack (one‑time purchase) | approx. NZ$80 one‑time | Lifetime | Offline maps & navigation for the entire world, permanent |
Your consumer rights in New Zealand
Relevant legislation
New Zealand consumers are protected by the Consumer Guarantees Act and the Fair Trading Act. These laws provide remedies if a service is not provided with reasonable care and skill or is not fit for purpose.
How this affects komoot purchases
Komoot’s published refund and cancellation terms are generally binding, but they do not override statutory rights under NZ law if the service is defective or not as described in the NZ context.
If komoot fails to provide services with reasonable care or accuracy, NZ consumers may be entitled to remedies beyond komoot’s stated policy. Komoot’s EU 14‑day cancellation window applies only to EU customers, not automatically to NZ consumers.
Customer experiences
Positive feedback
Users praise komoot’s intuitive interface, multi‑day planning and helpful routing for holidays and long trips. Some customers find the app and web UI well priced and easy to use.
Common complaints
Negative reviews often mention navigation accuracy issues, being routed along unsafe or non‑existent paths, re‑routing problems and app reliability problems like crashes or faulty track recording.
Refund handling has been criticised for strict enforcement of time limits and occasional poor customer support responses in reviews.
Documentation checklist
What to gather before contacting support
- Order ID or receipt (email confirmation from komoot or store).
- Date of purchase and amount paid (include currency).
- Platform used to purchase (komoot website, Google Play, App Store).
- Screenshots of the purchase confirmation, subscription page, and any error messages.
- Short description of the reason for cancellation or refund request.
Additional helpful items
- Device and app version if reporting technical issues or faulty recordings.
- Route examples or GPX files if claiming navigation problems or unsafe routing.
Common mistakes
Not cancelling in the correct place
A frequent error is trying to cancel an App Store or Google Play subscription via the komoot website. If you purchased through a store, you must cancel through that store’s subscription settings.
Missing refund windows and proof
Users often assume refunds are available regardless of time passed. Komoot enforces specific refund windows for website purchases (14/20/60 days depending on product), and store refunds must go through the respective store.
Not keeping receipts or order IDs can delay or prevent a refund request being processed.
Comparative recap
At‑a‑glance comparison
The table below summarises differences between the main Komoot offerings and key policy points to help you decide which action applies.
Comparison table
| Aspect | Komoot Premium (annual) | World Pack (one‑time) |
|---|---|---|
| Price (approx.) | approx. NZ$160 per year | approx. NZ$80 one‑time |
| Period | Annual subscription, auto‑renewing unless cancelled | Lifetime access, not a subscription |
| How to cancel | Cancel via Google Play / App Store / komoot website depending on where purchased | No cancellation needed; one‑time purchase |
| Refund options | Website refunds: yearly/multi‑year within 60 days; store refunds via Google/Apple processes | Website refunds: within 14 days; store refunds via Google/Apple processes |
| Best for | Regular users who want full feature set and multi‑day planning | Users who want permanent offline maps for worldwide use |
After cancelling
What to check immediately
Confirm that the subscription status shows as cancelled in the platform where you managed it (Play Store, App Store or komoot account). Keep your receipt and cancellation confirmation.
Helpful links and next steps
- Komoot cancellation and management: Managing, renewing and cancelling komoot Premium
- Komoot refunds information: Refunds
- Komoot Terms of Service (includes EU cancellation details): komoot Terms of Service
Address
Company postal address
komoot GmbH
Friedrich‑Wilhelm‑Boelcke‑Straße 2, 14473 Potsdam, Germany
Notes on postal cancellation
Komoot does not publish a separate New Zealand postal address. The German address above is provided in their terms.
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Written by Mason Edwards
Postclic editor · 5 years experience
Editor at Postclic for 5 years, I turn complex registered electronic mail procedures into clear, actionable English.