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Cancel Locatemate: Easy Method
What is Locatemate
Overview
Locatemate is a location-sharing and tracking service that operates via mobile apps and a web portal. It aims to let users locate devices or people, manage subscriptions, and view location histories.
How it is provided
The service is offered through app distribution platforms (Apple App Store and Google Play) and a web account portal. Public details on pricing and full terms for New Zealand are limited.
How to cancel Locatemate
Cancelling via App Store or Google Play
- Open the App Store (iPhone) or Google Play (Android).
- Go to your account > Subscriptions (Apple) or Payments & subscriptions > Subscriptions (Google Play).
- Find the Locatemate subscription and choose "Cancel subscription".
- Note: cancellation usually takes effect at the end of the current billing period.
Cancelling via the Locatemate website
- Log in to your Locatemate account on the web portal.
- Find subscription or billing settings and choose the option to cancel your subscription.
- Cancellation normally remains active until the end of the current billing cycle; refunds are not typically provided.
If you cannot cancel online
- If app-store or web cancellation is not possible, email Locatemate support at [email protected].
- Keep copies of your message and any replies. If you get no response, consider contacting your bank or card issuer to dispute unauthorized renewals.
What happens when you cancel
Access after cancellation
When you cancel, access typically continues until the end of your paid billing period. You should still be able to use features until that time.
Subscription renewal
Auto-renewal is typically stopped on cancellation. If renewal occurs after you cancelled, retain proof of cancellation and contact support or your card issuer.
Data and account retention
Locatemate may retain your account information and location data per its privacy policy. If you want data removed, request deletion by emailing support.
Will I get a refund?
Typical refund policy
Publicly available information indicates refunds are not automatically provided for unused time after cancellation.
Exceptions and reported outcomes
Some users have reported full refunds processed quickly in individual cases. For example, one user reported receiving a refund within a day despite a stated 10 - 14 day processing expectation.
How to request a refund
- Contact support at [email protected] with your account details and reason for the refund request.
- If you were charged via Apple or Google, you may need to request a refund through the relevant app store in addition to contacting Locatemate.
Locatemate plans and pricing
Pricing availability
No verified public pricing for Locatemate in New Zealand for 2024/2025 was found. Published plans or rates are not readily available.
How to confirm pricing
Check the app listing or your in-app subscription details, or contact support to request current pricing for New Zealand.
| Plan name | Price (NZD) | Notes |
|---|---|---|
| Standard | Varies | No public NZ pricing found |
| Premium | Varies | Varies by platform and offer |
| Trial | Varies | Trial terms depend on app-store promotion |
Your consumer rights in New Zealand
Key laws
Consumers in New Zealand are protected by the Consumer Guarantees Act 1993 and the Fair Trading Act 1986. These laws cannot be contracted out of by suppliers.
Relevant remedies
- If a service is misleading, defective, or not as described, you may be entitled to a repair, replacement, refund, or compensation under NZ law.
- Unauthorized or deceptive charges may also give rise to remedies under the Fair Trading Act.
Next steps if you believe your rights are breached
- Contact Locatemate support with clear details and a refund request.
- If unresolved, contact your bank or card issuer to dispute the charge and consider filing a complaint with consumer protection authorities.
- For general guidance see Consumer Protection (NZ) and Commerce Commission.
Customer experiences
Positive reports
- Some users reported quick refunds and satisfactory product performance in online reviews.
- One reviewer praised a full refund processed within a day, indicating individual cases may be resolved quickly.
Negative reports
- Multiple reviews complain about difficulties cancelling, unresponsive support, and unexpected renewals.
- Several users reported unauthorized or large follow-up charges after a small initial trial charge.
Balance and takeaway
Experiences vary: while some customers received quick help, a number of complaints highlight recurring billing and support responsiveness as common issues.
Documentation checklist
Before you cancel
- Take screenshots of subscription pages, trial confirmations, and renewal notices.
- Record the exact date and time you cancel and the platform used (App Store, Google Play, or web).
If you need to dispute charges
- Keep bank or card statements showing the charge(s).
- Save all emails to/from support and any in-app messages or receipts.
Common mistakes
Assuming cancellation is immediate
Many users expect instant termination but subscriptions usually remain active until the end of the paid period.
Always check the subscription end date after cancelling to avoid surprise renewals.
Only deleting the app
Deleting the Locatemate app does not cancel an auto-renewing subscription. You must cancel through the app store or web account.
Confirm cancellation through the subscription settings and keep evidence.
Comparative recap
At-a-glance comparison
| Aspect | Locatemate (NZ) | Typical alternatives |
|---|---|---|
| Cancellation method | App Store / Google Play or web; email support if needed | Similar - most app services require store or web cancellation |
| Refunds | Not guaranteed; occasional quick refunds reported | Varies; many providers offer prorated refunds or store-managed refunds |
| Support responsiveness | Mixed reports; some users report unresponsiveness | Varies widely by provider |
| Pricing transparency | No clear public NZ pricing found | Many competitors publish clear NZ pricing in app listings |
After cancelling
Follow-up actions
- Confirm cancellation receipt or screenshot the subscription page showing cancellation status.
- Monitor your bank statements for any unexpected future charges for at least two billing cycles.
Where to get help
- Contact your bank or card issuer to dispute unauthorized charges if support is unresponsive.
- See consumer guidance at Consumer Protection (NZ) and consider contacting the Commerce Commission for serious misleading claims.
Address
Support contact
Locatemate support email: [email protected].
Postal address
No New Zealand postal address for cancellations or physical correspondence was found in public sources.
If you require a physical address for formal complaints, ask Locatemate support for their registered address or use your bank/disputer process to escalate.
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Written by Sophie Wright
Former postal advisor · 7 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 7 years to demystify legally binding mail for everyday users.