Cancellation Locatemate: Easy Method

What is Locatemate

LocateMate is a digital location-privacy and contact-masking service that offers free and premium subscription plans to help protect email, text, physical address and voice-call privacy. It is provided by LocateMate Ltd and is marketed as a mobile app and web service with subscription billing for premium features.

How to cancel Locatemate

• App Store (iOS): Open Settings → tap your Apple ID → Subscriptions → select LocateMate → Cancel Subscription.
• Google Play Store: Open the Play Store app → Profile → Payments & subscriptions → Subscriptions → LocateMate → Cancel subscription.
• Web / PayPal: Log into PayPal → Settings → Payments → Manage Automatic Payments → find LocateMate → Cancel automatic payments.
• Direct via account settings: Log into your LocateMate account on the website or app and cancel through account/subscription settings; cancellation typically takes effect at the end of the current billing cycle.
• Formal (postal): If you prefer a written termination, send a signed letter (recommend registered post) to the company’s registered office: 14 Trellick Walk, Stapleton, Bristol, BS16 1WQ, England. Keep proof of posting and delivery.

What happens when you cancel

Cancellation stops future automatic renewals; in most cases you will retain access to premium features until the end of the paid billing period. If you cancelled through Apple or Google, billing and subscription status are handled by that store; check your Apple ID or Google Play subscriptions for confirmation. If you cancelled via PayPal, automatic payments are removed but the service access will typically continue until the paid period ends. Account data (labels, settings, history) may remain in your LocateMate account after cancellation - review the app’s privacy or data-retention settings or contact support if you need data removed.

Will I get a refund?

LocateMate’s stated policy is that refunds are not provided for unused time after cancellation and that cancellation takes effect at the end of the billing cycle. There is no explicit “14-day” statutory refund window referenced in the policy documentation provided. That said, individual refund outcomes can vary: some users report receiving refunds quickly in exceptional cases. If you believe a charge was unauthorized (e.g., after you cancelled, or you never agreed to the subscription), you should first request a refund through the store or PayPal, and if that fails you can contact your card issuer to dispute the charge.

LocateMate plans and pricing

Your consumer rights in Canada

Under Canadian consumer-protection principles, digital subscription services are expected to provide clear, straightforward cancellation options and to handle billing and refunds in a transparent manner. Provincial consumer-protection laws and federal statutes (for example, the Competition Act and related unfair-practices principles) require businesses to avoid misleading billing practices and to make cancellation processes reasonably accessible. If a service makes cancellation difficult or provides inconsistent refund handling, that may raise concerns under these standards. If you encounter unauthorized charges or an inability to cancel, you can contact your provincial consumer-protection office, the Competition Bureau (see link below), or seek a chargeback with your payment provider.

Customer experiences

Reported experiences are mixed. On the positive side, at least one user reported receiving a refund within one day (despite the company advising a 10 - 14 day timeframe) and LocateMate’s response acknowledged quick completion of that refund. On the negative side, multiple users have complained about a lack of an obvious cancellation form, repeated charges after attempted cancellation, difficulty contacting support, unexpected charges after a trial period, and unclear refund processes. Several reviews described the service as effectively a “scam” due to the perceived difficulty in cancelling or stopping charges; however, experiences may vary by platform and how the subscription was purchased (Apple, Google, PayPal, or direct).

Documentation checklist

• Account email and username used with LocateMate.
• Date(s) of charge(s) and amount(s) (bank/credit card or PayPal transaction records).
• Screenshots: subscription page, receipt, App Store/Play Store/PayPal subscription status, any cancellation attempts or confirmation screens.
• Order ID, transaction ID, or PayPal billing agreement name (if available).
• Copies of emails or messages to/from LocateMate support and proof of delivery if you mailed a formal cancellation.

Common mistakes

Users commonly make several errors when trying to cancel: deleting the app instead of cancelling the subscription (this does not stop billing), assuming cancellation is immediate when it may take effect at the end of the billing cycle, or cancelling in one account while the subscription is tied to a different Apple/Google account. Another common mistake is not checking whether billing was set up through PayPal or a third-party store - cancelling only in the site’s account but leaving PayPal automatic payments active can result in further charges. Finally, not keeping screenshots or receipts makes it harder to dispute unauthorized charges.

Comparative recap

After cancelling

After you cancel, check the subscription status in the store that billed you (Apple ID subscriptions, Google Play subscriptions, or PayPal recurring payments) to confirm cancellation. Monitor your bank or card statements for any further charges for at least one billing cycle. If you need a refund, request it first via the store or PayPal; if that is unsuccessful, contact your card issuer to dispute unauthorized transactions. If cancellation or refund attempts fail and you believe the company is acting unfairly, consider contacting your provincial consumer-protection agency or the Competition Bureau of Canada for guidance. Helpful pages: Apple support subscription help (Apple subscriptions), Google Play subscriptions (Google Play subscriptions), PayPal automatic payments (PayPal recurring payments), and the Competition Bureau of Canada (competitionbureau.gc.ca).

Address

LocateMate Ltd (registered office): 14 Trellick Walk, Stapleton, Bristol, BS16 1WQ, England.