Cancel Lovi: Easy Method

What is Lovi

Overview

Lovi is a subscription-based app that offers paid plans for full access to its services, delivered through the App Store on iOS devices.

How Lovi is delivered

The service is billed through the App Store in New Zealand and shows prices in US dollars on New Zealand devices.

Access levels depend on the chosen subscription (weekly, monthly, annual) and renew automatically unless cancelled.

How to cancel Lovi

Cancel by emailing Lovi (recommended)

• Compose an email from the account email you used to sign up.
• Send the message to [email protected] with the subject line “Cancel subscription” and include your account details and the reason for cancellation.
• Keep a copy of the sent email and any reply from Lovi as proof of your request.

Cancel via Apple (stop auto‑renewal)

• Open Settings on your iPhone or iPad, tap your name, then tap Subscriptions.
• Find Lovi in the list and tap Cancel Subscription to stop future billing.
• Confirm cancellation and keep any on‑screen confirmation for your records.

What happens when you cancel

Access after cancellation

Cancelling stops future renewals but does not usually remove access immediately.

You normally keep access until the end of the current paid period you already paid for.

Data and account retention

Your account data may remain stored by Lovi after cancellation unless you request deletion.

To delete your data or ask about retention timelines, contact [email protected] and request account deletion.

Will I get a refund?

General refund approach

Refunds are not guaranteed and are assessed case-by-case. Lovi handles refund requests via email at [email protected].

If you purchased in-app through Apple, Apple’s refund policies and processes typically apply.

Exceptions and practical steps

• If you believe you were charged in error, contact [email protected] with details and receipts.
• For App Store purchases, you can also request a refund directly from Apple via Report a Problem.
• Keep copies of receipts, dates of charge, and screenshots to support your request.

Lovi plans and pricing

Published plans

Below are the current published plans and the prices as displayed in the App Store (in USD for New Zealand customers).

Important pricing note

The App Store in New Zealand displays prices in US dollars and does not list NZD equivalents.

To see the precise NZD cost at purchase time, check the in-app price screen on your New Zealand device; Apple applies local conversion rates.

Your consumer rights in New Zealand

Key laws that may apply

Consumer protection in New Zealand is covered mainly by the Consumer Guarantees Act and the Fair Trading Act.

These laws protect against misleading practices and require services to be provided with reasonable care and skill.

How the laws affect subscriptions and refunds

• You may have rights to remedies if the service is not as described or fails to meet acceptable standards.
• For App Store purchases, Apple is the merchant of record and handles billing and some refund requests; you can still raise issues with Lovi directly.
• If you believe your consumer rights have been breached, you can contact Consumer Protection New Zealand for guidance.

Customer experiences

Common positive feedback

Some users report the service is easy to use and appreciate the access options for different needs and durations.

Annual plans are often seen as better value for long-term users.

Common negative feedback

Customers sometimes find the refund process unclear and wish for more direct in-app cancellation guidance.

Support is handled by email only, which some users find slow compared with in-app support or phone help.

Documentation checklist

What to include in your cancellation email

• Your full name and the email address linked to the Lovi account.
• Subscription type (weekly/monthly/annual) and purchase date if known.
• A clear statement requesting cancellation and, if desired, a refund request with reasons.

Supporting documents to keep

• App Store receipt or payment confirmation screenshot.
• Any email confirmations, replies from Lovi, and screenshots of subscription settings.
• Dates and times of communication attempts with Lovi or Apple.

Common mistakes

Cancel not stopping future charges

Many users think emailing Lovi alone will stop App Store auto-renewals; you must also cancel the subscription in your Apple account to prevent future billing.

Missing proof of purchase or communication

Not saving receipts or confirmation emails makes refund or dispute requests harder to resolve.

Always keep copies of receipts and any replies from support when you request cancellation or a refund.

Comparative recap

Quick plan comparison

The table below summarizes the main differences between weekly, monthly and annual options to help you decide.

Billing and best use

Remember billing is managed through the App Store on iOS; cancel there to stop renewal and contact [email protected] for account or refund requests.

After cancelling

What to do next

Confirm cancellation both by email to [email protected] and by checking your Subscriptions in your Apple ID settings.

Save any confirmation emails or on-screen cancellation receipts for your records.

Helpful links

• Manage subscriptions on your iPhone or iPad (Apple Support)
• Request a refund from Apple
• Consumer Protection New Zealand

Address

Primary contact method

All cancellations and refund requests should be sent to Lovi by email at [email protected].

Postal address and phone

No postal address or phone number for New Zealand customers is publicly listed; Lovi handles support by email only.

If you require further action, include this information in your email and ask for confirmation of receipt and next steps.