Cancel Lovi Skincare: Easy Method

What is Lovi Skincare

Service overview

Lovi Skincare is a digital skincare app and subscription service that offers personalised routines, advice and downloadable content.

The service is provided by Digital Skincare Inc. and delivers guidance through the app and online subscription features.

How the subscription works

Subscriptions grant access to Pro/Premium membership tiers for set periods (weekly, monthly, yearly) and include in-app features and resources.

Purchases can be made via the Lovi website or the Apple App Store; the purchase method affects cancellation and refund options.

How to cancel Lovi Skincare

Cancel if you bought on lovi.care (website)

• Contact support by email: [email protected].
• Or use the subscription management page in the app or the link in your receipt email: lovi.care/money-back.
• Provide your account email, order date and receipt to speed processing.

Cancel if you bought via the App Store (iOS)

• Open Settings on your iPhone or iPad → tap your name → Subscriptions → Lovi → Cancel Subscription.
• Lovi cannot cancel App Store subscriptions for you; Apple controls billing and refunds for iOS purchases.
• For Apple refund requests, use Apple's system (for example: reportaproblem.apple.com).

Important notes about uninstalling

• Uninstalling the app does not cancel your subscription; you must cancel via app settings, receipt link or email contact.
• If you stop using the app but do not cancel correctly, recurring charges may continue.

What happens when you cancel

Access after cancellation

When you cancel a subscription it typically remains active until the current paid period ends.

After the paid period ends, access to Pro/Premium features will be revoked and your account will revert to the free tier (if available).

Renewal and billing

Cancelation prevents future automatic renewals but does not reverse charges already applied before cancellation.

For App Store purchases, Apple handles renewals and any billing disputes related to those charges.

Data and account retention

Your account data and settings may remain on Lovi's servers after cancellation unless you request deletion from support.

Contact support if you want account deletion or have concerns about stored personal data.

Will I get a refund?

Website purchases (Lovi)

Subscriptions bought via the Lovi website are eligible for a refund if you contact [email protected] within 30 days of purchase.

If approved, refunds are processed to the original payment method within 14 days.

App Store (iOS) purchases

Refunds for App Store purchases must be requested from Apple and are subject to Apple's review and discretion.

Use the Apple report-a-problem system: reportaproblem.apple.com.

Exceptions and timing

• Money-back policy (dated August 15, 2024) allows website refunds within 30 days but generally disallows refunds or credits for partially used periods.
• Lifetime subscriptions, gift card purchases and downloadable workbooks are not eligible for refunds.
• Allow the stated processing windows (14 days for website refunds; Apple typically reviews within ~30 days but timing varies).

Lovi Skincare plans and pricing

Pricing summary

Plans and prices vary by billing period and occasional promotions. The NZ App Store shows multiple weekly and annual price points.

Use the table below for common NZ pricing tiers; regional pricing may differ.

Price table

Your consumer rights in New Zealand

Consumer Guarantees & digital services

New Zealand's Consumer Guarantees Act (CGA) covers goods and some services, but its application to digital subscriptions is limited and fact-specific.

If a digital service is defective or not as described, you may have remedies under general consumer protections; contact support first and keep records.

App Store purchases and Apple policy

Purchases made through Apple's App Store are governed by Apple's terms; Lovi cannot override Apple billing or refund decisions.

Kiwi consumers must use Apple's refund/reporting channels for iOS purchases and follow Apple’s dispute process.

Dispute options and unfair terms

• If cancellation is made intentionally difficult, you may raise a dispute under unfair contract principles or seek advice from Consumer Protection NZ.
• Keep records of attempts to cancel, receipts, screenshots and any correspondence to support a complaint.

Customer experiences

Positive feedback

• Many users praise Lovi's customer service for responsiveness and quick refunds when purchases were accidental or unclear.
• Some users appreciate personalised recommendations and report improved skincare routines after using the app.

Negative feedback

• Common complaints include confusion during signup, unclear purchase details, and expectations about included features like product scanning.
• Several users report difficulty cancelling, especially when app access was blocked, and frustration at continued charges despite attempted cancellations.

Documentation checklist

Essential documents to gather

• Receipt or confirmation email showing date, price and purchase method.
• Account email used with Lovi and screenshots of subscription settings in the app (if possible).
• Bank or card statement entries that show the charge date and amount.

Helpful supporting evidence

• Screenshots of attempted cancellations, error messages or blocked app access.
• Copies of correspondence with Lovi support and any reference numbers given.
• For App Store purchases: Apple purchase history screenshot and the Apple report reference if you contacted Apple.

Common mistakes

Uninstalling the app instead of cancelling

Many users mistakenly delete the app expecting the subscription to stop; uninstalling does not cancel billing.

Always cancel via your Apple ID subscriptions or Lovi’s subscription management link/email to avoid ongoing charges.

Missing refund windows or using wrong channel

Waiting past the 30-day window for website refunds or asking Lovi to refund an App Store purchase can delay resolution.

Use the correct channel promptly: Lovi support for website purchases and Apple for iOS purchases.

Comparative recap

Quick comparison

The table below summarises how cancellation and refunds differ by purchase channel and highlights key notes to watch for.

Comparison table

After cancelling

What to expect next

For website refunds, wait up to 14 days for processing to the original payment method once approved.

For App Store issues, monitor Apple communications after you submit a report; Apple typically reviews within about 30 days.

Useful links and contacts

• Refund & policy information: lovi.care/money-back
• FAQ and support: lovi.care/faq
• Contact Lovi support: [email protected]
• Apple refund/reporting: reportaproblem.apple.com

Address

Company correspondence address

Digital Skincare Inc., 512 Lucerne Ave., Suite #172, Lake Worth, FL 33460, USA.

No New Zealand postal address was found; use the email contact for faster local support.

How to contact

Email support: [email protected]. Include your account email and receipt for best results.

For App Store billing or refunds, contact Apple via reportaproblem.apple.com.