Cancel Lumi: Simple Process

What is Lumi

Overview

Lumi is a mobile app offering AI-driven character chat and a skincare scanner under separate product lines: Lumi AI and Lumi Skin. Subscriptions unlock premium features for roleplay AI chat or advanced skincare analysis.

Where it is sold

Lumi subscriptions referenced here are listed on the New Zealand Apple App Store for 2024/2025. Billing normally flows through the App Store when purchased on iPhone or iPad.

How to cancel Lumi

If you purchased through the Apple App Store

• Open Settings on your iPhone or iPad and tap your name.
• Tap Subscriptions, find the Lumi subscription, then tap Cancel Subscription.
• Confirm cancellation. The subscription will remain active until the end of the current billing period.

If you purchased through Google Play or another store

• Open the Google Play Store app, tap your profile > Payments & subscriptions > Subscriptions, select Lumi, and tap Cancel subscription.
• If purchased via another store, follow that store’s subscription management flow or contact the store’s support for help.

What happens when you cancel

Access and timing

After cancellation you keep access to premium features until the paid period ends. There is no immediate loss of access unless directed by the store.

Automatic renewal and account data

Auto-renewal stops at the end of the subscription period. Your account remains; app data and local settings normally persist unless you delete the app or request data removal.

Will I get a refund?

General policy

Refunds for App Store purchases are handled by Apple. Apple’s practice is to consider refunds on a case-by-case basis and they typically process refunds through reportaproblem.apple.com.

Exceptions and developer contacts

• Developers can sometimes assist with exceptional cases; formal requests may be sent to the company postal address below.
• Pro-rated refunds for partly used periods are uncommon for App Store subscriptions. Check Apple’s guidance or request a review via Apple support.

Lumi plans and pricing

Pricing summary

Below are the Lumi subscription options listed on the New Zealand Apple App Store for 2024/2025.

Details

Your consumer rights in New Zealand

Key laws that apply

Consumers in New Zealand are protected by the Consumer Guarantees Act and the Fair Trading Act. These apply to goods and services supplied by businesses in NZ.

Subscription specifics

• If a service is not provided as described, you may have remedies under consumer law.
• For App Store purchases, Apple is the point of sale; you can still seek remedies through Apple and may contact the developer for additional assistance.

Customer experiences

Common positive reports

Many users report straightforward cancellation when following App Store steps and that access remains until the period ends.

Common issues reported

Some users find duplicate plan listings confusing (for example two Lumi Skin monthly prices). Others accidentally cancel the app but not the subscription or use a different Apple ID.

Documentation checklist

What to have ready

• Your Apple ID email or Google account used for the purchase
• Order receipt or purchase date from the App Store purchase history
• Subscription name as shown on the receipt (e.g., Lumi AI or Lumi Skin and plan name)

Optional items for refunds or disputes

• Screenshot of subscription in Settings > Subscriptions
• Any correspondence with support or proof of attempted cancellation

Common mistakes

Canceling the app instead of the subscription

Deleting the Lumi app does not cancel the subscription. You must cancel via the App Store or the store where you purchased the subscription.

Using the wrong account or store

Subscriptions are tied to the Apple ID or Google Play account used to buy them. Cancelling a subscription under a different account will not stop billing.

Comparative recap

At-a-glance comparison

Notes

Prices reflect New Zealand App Store listings for 2024/2025. Duplicate monthly listings indicate multiple UI choices offered in the store.

After cancelling

Useful links

• How to cancel subscriptions on your iPhone, iPad, or iPod touch (Apple)
• Report a Problem - Apple (request refunds)
• Consumer Protection New Zealand

Next steps if you still have issues

If Apple cannot help and you need further assistance, prepare your documentation checklist and contact the developer using the postal address below for formal correspondence.

Address

Registered postal address

Care of Lynch & Associates Limited, Level 5, 60 Parnell Road, Parnell, Auckland 1151, New Zealand.

How to send a cancellation notice

Send written notices by post to the address above. Include your name, contact details, Apple ID used, subscription name, purchase date, and a clear statement that you request cancellation or a refund review.