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Cancel Mycraftclub: Easy Method
What is Mycraftclub
Service summary
MyCraftClub is a subscription box service that sends craft kits to subscribers on a recurring schedule. The company markets monthly craft projects and materials delivered by post.
How the service is presented
MyCraftClub operates an online account system for management, and its website sets out the cancellation and refund policies. Specifics such as billing cadence and kit contents are shown at signup and in the company terms.
How to cancel Mycraftclub
Cancel via website (recommended)
- Log into your MyCraftClub account on the website.
- Follow the cancellation instructions in your account settings or subscription area.
- If you cannot find the option, contact customer support at [email protected] for assistance.
- Reference the company T&Cs for timing: cancellation takes effect at the end of the current billing period. MyCraftClub T&C
Cancel an order before it ships
- If an order has not yet shipped, email [email protected] within the shipping window to request cancellation.
- The FAQ states you can get a full refund if cancelled before shipping, though a cancellation fee may apply. MyCraftClub FAQ
App Store / Google Play subscriptions
- No specific in-app cancellation instructions are provided in the help pages.
- If you subscribed via Apple or Google, cancel through your App Store or Google Play subscription settings (their subscription management controls the recurring billing).
What happens when you cancel
Access and service period
Cancellation typically takes effect at the end of your current billing period. Your subscription remains active until that date.
Billing and final charge
You generally will not receive a pro rata refund for the remainder of the period after cancellation. If a renewal has already been charged, you can refuse delivery to seek a refund for that billing period's charge.
Account and data
The T&Cs do not specify detailed account data deletion timelines; contact support if you need account closure or data queries handled by the business.
Will I get a refund?
Standard refund policy
- No partial-period refunds: cancelling does not generate a refund for the current billing period already paid for.
- Cancellation takes effect at the end of the billing period unless you use one of the exceptions below.
Key exceptions and conditions
- Refuse delivery: if you cancel after renewal but before receiving the box, you may refuse delivery and receive a refund for that billing period's charge.
- Cancel before shipping: cancelling an order before it ships can get you a full refund (the FAQ notes a 24-hour window for full refund if not shipped).
- Defective or damaged items: you may return defective or damaged items within 30 days for a full refund, but you are required to pay return shipping.
- No automatic 14‑day cooling‑off right is stated by the company; statutory consumer rights still apply under New Zealand law (see consumer rights section).
Mycraftclub plans and pricing
Available plan
The website shows a monthly subscription product. No New Zealand‑specific pricing was found.
Price details
| Plan | Price | Notes |
|---|---|---|
| Monthly subscription | US$59.95 / month | Website lists US$59.95 monthly; no NZD price shown |
Your consumer rights in New Zealand
Overview of legal protections
Under New Zealand law the Consumer Guarantees Act (CGA) requires goods to be of acceptable quality, fit for purpose, and match their description.
Services must be supplied with reasonable care and skill and businesses cannot contract out of these guarantees.
Remedies and limitations
- If goods are faulty or substantially fail to meet the CGA, consumers may be entitled to repair, replacement or refund.
- Change of mind is not covered by the CGA unless the business policy offers returns; check the seller's stated refund terms.
- For full guidance, see the New Zealand consumer information resource: Consumer Guarantees Act (consumerprotection.govt.nz)
Customer experiences
Positive feedback
- Some customers report rekindled creativity and satisfactory customer service experiences.
- A small number of reviews mention pleasant project ideas and helpful responses from support staff.
Negative feedback
- Many customers report unexpected subscription charges and difficulty cancelling or obtaining refunds.
- Frequent complaints claim low perceived value of kits, poor quality materials, and slow or unresponsive support; some describe the need to involve banks to stop charges.
Documentation checklist
What to gather before you contact support
- Account email and username used for MyCraftClub.
- Order number(s) and dates of the charges in question.
- Bank or card statements showing the charge(s).
Evidence for damaged/defective claims
- Photographs of damaged or missing items and packaging.
- Any correspondence with MyCraftClub (emails, chat logs) and timestamps.
- Tracking or delivery records if you plan to refuse delivery or return an item.
Common mistakes
Assuming automatic refunds on cancellation
A common mistake is expecting a pro rata refund when you cancel. MyCraftClub's policy keeps the subscription active until the end of the paid billing period.
If you need the box refunded after renewal, act quickly - refusing delivery is the stated route for a refund of that billing period's charge.
Not documenting communications
Customers often fail to keep copies of emails or screenshots of order pages; this makes disputes harder to resolve with the company or your bank.
Always save timestamps, order numbers, and any customer service replies to support refund or chargeback requests if needed.
Comparative recap
Quick comparison
| Topic | What MyCraftClub says | Practical note |
|---|---|---|
| How to cancel | Cancel via account or contact support ([email protected]) | Use account settings first; email if no option is visible |
| Refunds | No pro rata refunds; full refund if order cancelled before shipping; refuse delivery after renewal to seek refund | Act quickly - timing matters (shipping window / 24 hours for some refunds) |
| Common issues | Reports of unexpected charges, quality concerns, and slow responses | Keep documentation and be prepared to escalate to your bank or consumer protection if unresolved |
After cancelling
Immediate steps
- Check your account cancellation confirmation and note the date when the subscription ends.
- Monitor your bank or card statement for any unwanted future charges.
Useful links and escalation
- MyCraftClub terms: Terms & Conditions
- MyCraftClub FAQ: FAQ
- New Zealand consumer rights information: Consumer Guarantees Act guidance
Address
Registered contact address
MyCraftClub lists a postal address for contact regarding subscriptions and cancellations:
30 N Gould St Ste 34304, Sheridan, WY 82801, United States
Postal and correspondence notes
There is no New Zealand postal address listed; use the email [email protected] for support and disputes.
If you need to escalate unresolved issues, consider contacting your bank or New Zealand consumer protection authorities with your documentation.
Similar cancellation services
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Written by Lily Roberts
eIDAS legal expert · 8 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 8 years.
FAQ
To cancel your Mycraftclub subscription, log into your account on their website and follow the cancellation instructions in your account settings. If you cannot find the option, you can also send a written cancellation request via email or registered mail.
If you cancel after a renewal charge, you may refuse delivery of the box to seek a refund for that billing period's charge. Make sure to document your cancellation request.
You will not receive a pro rata refund for the current billing period. However, if you cancel before the order ships, you can get a full refund. Always check the shipping window for timing.
If you wish to cancel an order before it ships, email [email protected] within the shipping window to request cancellation. Keep proof of your cancellation request.
While there are no pro rata refunds, a cancellation fee may apply if you cancel an order before it ships. Always verify the terms in your account settings or contact support for details.