Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Numberguru service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Numberguru: Easy Method
What is Numberguru
Service overview
NumberGuru is an online and mobile service that provides phone-number lookups and related public-record information. The service is offered via iOS and Android apps and by web subscription.
How access is delivered
Access is delivered through app-store subscriptions (Apple App Store or Google Play) or direct web accounts managed on NumberGuru's site. Billing and subscription controls vary by purchase channel.
How to cancel Numberguru
Cancel if you subscribed via iOS App Store
- Open Settings on your iPhone or iPad.
- Tap your name → Subscriptions → NumberGuru → Cancel Subscription.
- Note: Uninstalling the app does not stop billing.
Cancel if you subscribed via Google Play
- Open the Google Play app on your Android device.
- Tap Account → Subscriptions → NumberGuru → Cancel.
- Note: Uninstalling the app does not cancel the subscription.
Cancel if you subscribed on the web
- Log into your NumberGuru account and use Contact Us → Cancel My Account.
- Or email support@numberguru.com to request cancellation.
- Or call 1‑866‑673‑19048 for assistance.
What happens when you cancel
Access after cancellation
After cancellation you normally retain access to paid features until the current paid period ends. Service access does not usually end immediately unless specified by the store/provider.
Renewal and billing
Automatic renewal will stop after a successful cancellation through the correct channel. If you cancel the app but not the subscription in the store, you may continue to be billed.
Data and account
Cancellation stops future billing but may not delete your account or stored data. Contact support if you need account deletion or specific data removal.
Will I get a refund?
General refund policy
NumberGuru handles refunds on a case-by-case basis. To request a refund, email support@numberguru.com and include your member ID or account email.
Timing and exceptions
- Refunds are processed immediately by NumberGuru but may take up to 10 days to appear depending on your bank.
- Requests via chargebacks can cause account suspension and may prevent a refund.
- Their Terms indicate refunds are considered individually and typically one refund is allowed per subscription; repeat requests may be refused.
Numberguru plans and pricing
Pricing overview
Specific plan names and prices are not published here. If you need exact details, check your purchase receipt or the app store listing used for signup.
Typical billing types
Billing is usually monthly or annual depending on the plan selected at signup and the purchase channel (App Store, Google Play, or web).
| Plan | Price | Billing period | Access |
|---|---|---|---|
| Basic | Varies | Varies | Varies |
| Premium | Varies | Varies | Varies |
| Trial / Intro | Varies | Varies | Varies |
Your consumer rights in New Zealand
Cooling-off and digital content
Under New Zealand consumer law, consumers generally have a statutory cooling-off period (commonly 14 days) for certain purchases of digital content, but this right can depend on whether the service has been fully performed or excluded by contract terms.
How this applies to NumberGuru
- NumberGuru's public help and Terms do not explicitly grant a statutory 14‑day cooling-off right.
- Refunds are treated at NumberGuru's discretion and must be requested via support.
- If digital content was not provided or is defective, you may still assert statutory consumer rights under New Zealand law.
Customer experiences
Positive feedback
Some users report the service is easy to use and accurate for basic public-record lookups. Customers have described it as straightforward and "worth the money" for occasional lookups.
Negative feedback
Other users report ongoing billing after cancellation and poor customer support. Some reviewers allege misleading trial practices and have labelled the service a scam in reviews.
Where reviews appear
Reviews and complaints are visible on public sites such as Trustpilot and the NumberGuru help center. Check multiple sources before deciding.
Documentation checklist
What to gather before contacting support
- Your NumberGuru member ID or the email used to sign up.
- Receipt or invoice showing the charge (bank statement or app-store receipt).
- Dates of subscription start, renewal, and attempted cancellations.
- Screenshots showing subscription settings or cancellation attempts, if applicable.
Optional supporting items
- Order confirmation emails from NumberGuru or the app store.
- Any automated replies from NumberGuru support.
- Record of phone calls (date/time) if you called support.
Common mistakes
Uninstalling the app instead of cancelling
Many users mistakenly uninstall the app and assume billing stops. App removal does not cancel subscriptions made through the App Store or Google Play.
Using chargebacks before contacting support
Filing a chargeback without first contacting NumberGuru can lead to account suspension and may prevent a conventional refund. Contact support first and provide the required documentation.
Not checking which channel charged you
Confusion about whether the charge came from Apple, Google, or NumberGuru web billing can delay resolution. Verify the merchant on your bank or card statement before taking action.
Comparative recap
At-a-glance comparisons
| Subscription source | How to cancel | Refund notes |
|---|---|---|
| Apple App Store (iOS) | Cancel via Settings → your name → Subscriptions → NumberGuru → Cancel Subscription. | Request refunds via Apple; NumberGuru handles case-by-case refunds - contact support for help. |
| Google Play (Android) | Cancel via Google Play app → Account → Subscriptions → NumberGuru → Cancel. | Request refunds via Google Play or contact NumberGuru; refunds are discretionary and processed case-by-case. |
| Web subscription | Log into account → Contact Us → Cancel My Account, or email or call support. | NumberGuru processes refunds case-by-case; include member ID or email when requesting a refund. |
After cancelling
What to expect next
After you cancel, you should receive confirmation from the store or NumberGuru. You will normally keep access until the paid period ends.
Where to get more help
- NumberGuru Help Center: support.numberguru.com.
- Refund guidance: How can I get a refund?
- Cancellation steps: How to cancel app subscription.
- Email: support@numberguru.com | Phone: 1‑866‑673‑19048.
Address
Official mailing address
P.O. Box 105168, MSC - 784064, Atlanta, GA 30348‑5168, USA.
How to send legal notices
NumberGuru's Terms list the U.S. mailing address above for formal notices. If you require legal or postal contact, use that address and keep proof of posting.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.