Cancel OASIS online
Cancellation service #1 in New Zealand
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Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Oasis service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Oasis: Easy Method
What is Oasis
Overview
Oasis refers to the MyOasis / Oasis app services and related Oasis NZ offerings discussed here. This guide focuses on subscription cancellation, refunds, pricing and consumer rights for New Zealand users.
Which Oasis is covered
The guidance covers app subscriptions (iOS App Store and web sign-ups) and the Oasis NZ e-commerce refund terms where noted. Confirm which "Oasis" product or entity you mean before proceeding.
How to cancel Oasis
Cancel via iOS App Store
- Open your iPhone Settings and go to App Subscriptions.
- Find the Oasis subscription and follow Apple’s steps to cancel.
- Apple manages the cancellation process and any renewal billing for App Store purchases.
- Reference: Oasis cancellation via Apple.
Cancel via the web (Oasis account)
- Log in to your Oasis account on the web.
- Go to Settings → Subscription & Credits → Manage and select cancel.
- Stripe is the billing partner and will handle the cancellation after you confirm in your account.
- Reference: Web cancellation instructions.
What happens when you cancel
Access and renewals
If you cancel an App Store subscription, Apple controls the billing cycle and renewal; you typically retain access until the current paid period ends.
If you cancel via the web, Stripe will process the cancellation and your access usually continues until the paid period expires unless otherwise stated in your account.
Data and account status
Cancelling a subscription does not always delete your account or stored data automatically.
Check your Oasis account settings or contact support to request data deletion or to confirm what happens to stored information after cancellation.
Will I get a refund?
General policy for MyOasis NZ
The MyOasis NZ Terms & Conditions do not state an explicit refund policy or a statutory 'cooling-off' 14‑day right.
There is no automatic or clearly stated refund entitlement in the MyOasis NZ terms referenced.
Exceptions and physical goods
- For physical goods purchased from Oasis NZ (for example via oasisnz.co.nz) refunds are limited: the window is 10 days from receipt of goods.
- Damaged items must be reported within 7 days. Shipping costs are non-refundable and some items (gift cards, sale items) are excluded.
- Reference: Oasis NZ shipping & refunds.
Oasis plans and pricing
Summary of available plans
Below are the known plans and pricing found for Oasis and related products. Prices may vary by store, tax and currency conversion.
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| Oasis Pro (annual) - Oasis What's Healthy | NZ$47.00 | Annual | Lab-tested ratings, top rankings, advanced features |
| Oasis Pro (USD pricing) | US$22.99 / US$49.99 / US$9.99 weekly | Varies | Pro features, weekly option |
| OASIS AI Basic | US$9.99 | Varies | Basic tier |
| OASIS AI Pro | US$29.99 | Varies | Pro tier |
Your consumer rights in New Zealand
Statutory protections
New Zealand law gives consumers protections under the Consumer Guarantees Act (CGA) and the Fair Trading Act.
These laws apply even if a business’s terms say 'no refunds' or try to limit remedies.
Remedies and actions
- If a product or service is not of acceptable quality, not fit for purpose, or misdescribed, you may be entitled to a repair, replacement or refund under the CGA.
- For misleading conduct or false claims, the Fair Trading Act can provide remedies and complaints channels through the Commerce Commission or Consumer Protection agencies.
- Keep records and evidence if you intend to seek enforcement or dispute a charge.
Customer experiences
What’s been reported (positive)
No reliable, specific positive user reviews for the MyOasis NZ app were found in the sources checked.
Some product-related threads note improvements over time, but verified positive testimonials for the NZ app are scarce.
What’s been reported (negative)
- Trustpilot complaints about an Oasis Group (records-management business) mention poor communication, difficulty cancelling or retrieving items, and unresponsiveness. These relate to a different Oasis entity but indicate potential support risks.
- Reddit threads about Oasis Mini products describe early technical issues and troubleshooting needs, showing some usability concerns in product lines.
Documentation checklist
What to have ready
- Account email and username used for the Oasis subscription.
- Proof of purchase or receipt (App Store receipt or web order confirmation).
- Subscription start and billing dates, if available.
- Photos or evidence for damaged physical goods (if claiming a refund).
Useful contact details
- App Store receipts: check your Apple purchase history in your Apple ID account.
- Web cancellations: log into your Oasis account and use Settings → Subscription & Credits → Manage.
- Physical goods queries: use the Oasis NZ website contact or the postal address listed below.
Common mistakes
Mistaking which provider handles cancellations
Users sometimes contact Oasis support for App Store cancellations; Apple, not the app developer, must process App Store subscription cancellations.
Always check whether you purchased through Apple or directly on the web before contacting support.
Assuming a no-refund term overrides NZ law
Another frequent error is assuming a "no refunds" clause nullifies statutory consumer rights in New Zealand.
Even when contract terms limit refunds, CGA and Fair Trading Act protections may still apply and should be raised if relevant.
Comparative recap
Quick comparison
This table summarizes cancellation routes, likely refund outcomes and notes for each common purchase method.
Comparison table
| Method | How to cancel | Refund likelihood | Notes / Contact |
|---|---|---|---|
| iOS App Store subscription | Cancel via iPhone Settings → App Subscriptions | Unlikely through developer; request via Apple support in exceptional cases | Apple manages billing. See Oasis cancellation via Apple |
| Web subscription (Oasis account) | Settings → Subscription & Credits → Manage in your Oasis account | Depends on Oasis/Stripe policy and terms; no explicit web refund policy in MyOasis NZ terms | Stripe handles billing after cancellation request; use account manage link |
| Physical goods from Oasis NZ | Follow returns policy on oasisnz.co.nz within specified windows | Possible if within 10-day window or if item is damaged (report within 7 days) | See shipping & refunds |
After cancelling
Follow-up actions
- Save confirmation of cancellation (screenshots or emails) and any cancellation IDs.
- Monitor your bank or card statements for any unexpected charges after cancellation.
Helpful links and next steps
- Oasis cancellation help (App Store & web): help.theoasis.com
- MyOasis NZ Terms & Conditions: myoasis.co.nz/termsandconditions
- Oasis NZ shipping & refunds: oasisnz.co.nz/shipping-refunds
- For consumer rights info in NZ, consult the Commerce Commission or Citizens Advice Bureau for CGA guidance.
Address
Postal / local address
Assumed contact address based on Oasis Beauty NZ public details:
18A Neilpark Drive, East Tamaki, Auckland 2013, New Zealand
Confirm entity before using address
There may be multiple Oasis entities; confirm which Oasis you are dealing with (app developer, Oasis NZ retailer, or another Oasis company) before sending post or legal notices.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.