Cancel OPODO PRIME online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Opodo Prime service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Opodo Prime: Easy Method
What is Opodo Prime
Overview
Opodo Prime is a paid subscription service offered by Opodo that provides members with travel-related benefits such as discounted fares, a Best Price Guarantee window and other member perks.
Membership is billed on a recurring basis (monthly or yearly), and some users may be offered a free trial period. Benefits and exact terms are set by Opodo’s Prime terms and conditions.
Main benefits
Prime typically gives access to exclusive prices and a Best Price Guarantee that may allow a partial refund if a cheaper matching offer is found shortly after booking.
Additional booking protections such as optional Cancel-for-Any-Reason guarantees are separate purchases and follow their own terms.
How to cancel Opodo Prime
Via Opodo website (recommended)
- Sign in to your Opodo account and go to your Prime profile or membership settings.
- Choose the cancellation option shown in your Prime account and follow the on-screen steps to confirm cancellation.
- Note: trial periods must be cancelled at least 24 hours before expiry to avoid charges. For guidance see Opodo Help Center.
By phone or other channels
- Call the dedicated Prime hotline (Opodo lists a Prime hotline as available 24/7) to request cancellation; agents can cancel and confirm the stop of auto-renewal.
- If you cannot cancel via app stores, Opodo directs users to manage subscription on their website or by calling support. See Opodo Help Center.
What happens when you cancel
Access and membership term
If you cancel mid-term, the Prime fee is generally non-refundable, but you typically retain Prime benefits until the end of the paid term.
Cancellation prevents the subscription from auto-renewing at the next billing date; you should receive a confirmation of cancellation.
Data, records and confirmations
Keep screenshots or confirmation emails as proof of cancellation in case of a billing dispute.
Opodo’s systems may retain membership records; request a written confirmation or reference number from the agent when cancelling by phone.
Will I get a refund?
Prime subscription fee
Opodo’s stated position is that the Prime fee is non-refundable once charged. If cancelled mid-term, you usually keep benefits until term end but will not receive a pro rata refund.
Trial periods must be cancelled at least 24 hours before expiry to avoid being charged for the paid term.
Refunds related to bookings and guarantees
- Flight ticket refunds depend on the airline fare rules. Budget fares are often non-refundable and Opodo may charge an administration fee (for example, a fee per ticket unless higher fare options apply). See how to cancel a flight.
- If you purchased a Cancel-for-Any-Reason guarantee at booking, it may allow cancellation up to 24 hours before departure with a refund minus a stated excess (e.g., 20%). See the guarantee terms.
- Best Price Guarantee claims (available to Prime members within 24 hours of booking) may result in a refund of twice the difference, capped as stated in Opodo’s policy, if approved. Processing can take several days. See Best Price Guarantee.
Opodo Prime plans and pricing
Current plans
| Plan | Billing | Price (NZD) |
|---|---|---|
| Monthly | Recurring every month | Varies |
| Annual | Recurring every year | Varies |
Notes on pricing
Exact NZD prices are not publicly listed in the sources consulted; rates vary by market and platform (website, App Store, Google Play).
Check the Opodo app or the NZ App Store / Google Play for the current NZD price before accepting a trial or paid subscription.
Your consumer rights in New Zealand
Key rights and expectations
New Zealand consumers are protected by local consumer laws that prohibit misleading practices and require clear consent for charges.
Opodo’s public Help Center does not specifically state a New Zealand 14-day cooling-off right for Prime; refunds and rights often depend on fare rules and the subscription terms.
Steps if you have a dispute
- If charged without clear consent, contact Opodo first and keep evidence of communication and screenshots.
- If unresolved, consider contacting New Zealand consumer bodies such as the Commerce Commission or Consumer Protection agencies, or lodge a dispute through your payment provider.
Customer experiences
Positive feedback
Many reviewers praise helpful and professional Opodo customer service agents and report successful bookings or savings when Prime benefits were used.
Some users find Prime good value when they use the discounts and guarantees.
Negative feedback and common complaints
Common complaints include unexpected enrolment into Prime during booking, hidden charges, difficulty cancelling via app/website and auto-renewals despite attempts to cancel.
Community reports also describe refund delays or disputes where customers felt Opodo did not apply refund policies transparently.
Documentation checklist
Required documents
- Account email and Opodo username.
- Booking reference(s) for any affected bookings.
- Proof of cancellation: screenshots, confirmation emails, or call reference numbers.
Optional supporting items
- Bank or card statements showing the charge(s).
- Copies of Opodo Help Center pages or policy excerpts cited during your contact.
- Any correspondence with Opodo customer service (emails, chat transcripts).
Common mistakes
During booking
Example: Not noticing the Prime opt-in checkbox or pre-selected offer during checkout, which can lead to an unexpected trial or charge.
Tip: Always read the booking summary carefully and check for any subscription or trial offers before confirming payment.
During cancellation
Example: Waiting until the trial expires to cancel, then being charged because the trial required cancellation at least 24 hours prior.
Tip: Cancel well before trial expiry, obtain written confirmation and monitor your payment method for any unexpected renewal.
Comparative recap
Quick summary
Opodo Prime offers potential savings but has a non-refundable fee policy and several user-reported issues with transparency and cancellation ease.
Decide based on how frequently you will use Prime benefits and how comfortable you are managing subscriptions and monitoring charges.
When to avoid Prime
Consider avoiding Prime if you rarely book travel, are uncomfortable with auto-renewals, or cannot confidently manage trial deadlines and cancellation.
| Feature | What to expect |
|---|---|
| Cancellation methods | Via Opodo website or Prime hotline; app store cancellation details not clearly documented. |
| Refund of Prime fee | Generally non-refundable once charged; trial must be cancelled ≥24 hours before expiry to avoid billing. |
| Refunds for bookings | Depend on airline fare rules or specific purchased guarantees; Opodo may charge administration fees. |
| Customer experience | Mixed: some report good service; others report hidden enrolment, cancellation difficulty and delayed refunds. |
After cancelling
Monitor your account and payments
Check your email for a cancellation confirmation and save it. Monitor your bank or card for any unexpected renewals.
If you see an unauthorized charge after cancellation, gather evidence and contact your bank or card issuer to dispute the transaction.
Further actions and links
- Opodo help on managing Prime: How do I manage my Prime membership?
- How to cancel a flight with Opodo: How can I cancel my flight?
- Best Price Guarantee details: How does Best Price Guarantee work?
Address
Primary postal address (corporate)
Vacaciones eDreams, S. L., Calle de Manzanares, nº 4, Planta 1º, Oficina 108, Madrid, 28005, Spain.
This address may be used for written correspondence; Opodo’s Prime postal cancellation address in Germany was not located in the sources used here.
Contact options
- Prime hotline (Opodo lists a dedicated Prime hotline; described as free and available 24/7 in their Help Center). See Opodo Help Center for contact steps.
- If you need consumer support in New Zealand, consider contacting local consumer protection agencies or your payment provider for charge disputes.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.