Cancel Pawtrack: Easy Method

What is Pawtrack

Quick overview

Pawtrack is a pet-tracking product and service aimed at tracking cats using a GPS-enabled collar and companion app. It offers a Pro subscription plan sold through its website and native app channels.

Main features

Features commonly noted include GPS tracking, lightweight hardware, and a companion mobile app with subscription options. Hardware and software performance can vary by region and device.

How to cancel Pawtrack

Cancelling a subscription bought in the Pawtrack app

• Open the Pawtrack app on your device and go to the subscription or account settings.
• Find the Tail-Waggin' Pro plan and choose Cancel; cancellations via the Pawtrack app can be made at any time.
• Cancellation takes effect immediately but only stops future billing - you retain access until the current paid period ends if applicable.

Cancelling subscriptions bought via app stores

• If you subscribed through the Apple App Store, cancel through your Apple ID subscriptions in iOS settings or via Apple support.
• If you subscribed through Google Play, cancel via Google Play subscriptions in the Play Store or via Google Play help.
• Pawtrack cannot cancel Apple or Google subscriptions for you; cancellations must be done through the respective platform’s settings.

What happens when you cancel

Access after cancellation

If you cancel a Pawtrack app subscription, cancellation takes effect immediately for future billing but typically stops renewal only.

In many cases you will retain access to paid features until the end of the paid period or as stated in the app.

Data and account handling

Cancelling a subscription does not necessarily delete your account or the data stored in the app.

Contact Pawtrack support if you want account deletion or data removal; use the support email provided below.

Will I get a refund?

Pawtrack refund policy

Pawtrack offers a no-questions-asked, 14-day money-back guarantee on their Pro plan if cancelled within the first two weeks.

To claim this, cancel within 14 days and request a refund according to Pawtrack’s stated process on their pricing/support pages.

Exceptions and outside the window

• There is no evidence Pawtrack offers refunds beyond the initial 14-day window; refunds outside that period are likely not available.
• If you believe you have been charged incorrectly after cancellation, you can also dispute the charge with your bank or card provider.

Pawtrack plans and pricing

Pricing overview

Below is a concise summary of Pawtrack’s publicly referenced plan information. For full, current pricing see Pawtrack’s pricing page.

Plan table

Your consumer rights in New Zealand

Digital services and refunds

Under New Zealand consumer law, digitally supplied services are generally not refundable once consumed.

Pawtrack’s 14-day money-back guarantee may provide stronger rights than the minimum legal requirements.

Disputing unauthorised or recurring charges

• If charges continue after cancellation, New Zealand consumers can dispute the charge with their bank or credit card provider.
• Many users have successfully used their bank’s dispute process when Pawtrack failed to cease billing; keep records for the dispute.

Customer experiences

Positive feedback

Some users praise Pawtrack for fast charging, good GPS accuracy, and a lightweight design that suits cats.

These positive points are reflected in some reviews and product feedback online.

Negative feedback

Several users report recurring charges that continued after cancellation and difficulty contacting support to resolve billing issues.

Other complaints include build quality concerns, region-specific performance problems in New Zealand, and unexpected charges months later.

Documentation checklist

Essential items to gather

• Order receipt or confirmation email showing plan purchase and date.
• Subscription ID from the app or app-store purchase receipt.
• Bank or card statements showing the charge(s) you want disputed.

Support and evidence

• Screenshots of subscription status and cancellation confirmation in the app or app store.
• Any email correspondence with Pawtrack support ([email protected]).
• Device serial number or tracker details if the issue involves hardware performance.

Common mistakes

Confusing where you subscribed

Many users try to cancel via Pawtrack when the subscription was purchased through Apple or Google Play.

Always check your App Store/Google Play subscriptions first; those platforms must be used to cancel those subscriptions.

Missing confirmation and timing

Not saving a cancellation confirmation or waiting beyond the 14-day refund window are common errors.

Also, some customers assume Pawtrack can stop app-store billing - this can lead to unexpected future charges.

Comparative recap

Quick comparison

The table below compares key aspects of direct Pawtrack app subscriptions versus app-store-managed subscriptions.

Comparison table

After cancelling

Next steps

Save all cancellation confirmations and receipts immediately after cancelling.

If charges continue, contact your bank or card issuer to dispute the charge and provide evidence.

Helpful links and support

• Pawtrack pricing & refund info
• Email Pawtrack support ([email protected])
• Trustpilot reviews (NZ)
• PetTrackerReviews Pawtrack review
• New Zealand consumer protection information

Address

Pawtrack contact details

Pawtrack lists only an email contact on its public pages: [email protected].

There is no postal cancellation address publicly provided for New Zealand customers on Pawtrack’s website or support channels.

Company location (public reports)

Company information on third-party sites indicates a UK base (Kingswear, Devon, TQ6 0DY), but this is not a confirmed postal contact for NZ cancellations.

If you need to escalate a billing dispute, use your bank/card issuer’s dispute process and keep all correspondence as evidence.