Cancel PAWTRACK online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Pawtrack service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Pawtrack: Easy Method
What is Pawtrack
Quick overview
Pawtrack is a pet-tracking product and service aimed at tracking cats using a GPS-enabled collar and companion app. It offers a Pro subscription plan sold through its website and native app channels.
Main features
Features commonly noted include GPS tracking, lightweight hardware, and a companion mobile app with subscription options. Hardware and software performance can vary by region and device.
How to cancel Pawtrack
Cancelling a subscription bought in the Pawtrack app
- Open the Pawtrack app on your device and go to the subscription or account settings.
- Find the Tail-Waggin' Pro plan and choose Cancel; cancellations via the Pawtrack app can be made at any time.
- Cancellation takes effect immediately but only stops future billing - you retain access until the current paid period ends if applicable.
Cancelling subscriptions bought via app stores
- If you subscribed through the Apple App Store, cancel through your Apple ID subscriptions in iOS settings or via Apple support.
- If you subscribed through Google Play, cancel via Google Play subscriptions in the Play Store or via Google Play help.
- Pawtrack cannot cancel Apple or Google subscriptions for you; cancellations must be done through the respective platform’s settings.
What happens when you cancel
Access after cancellation
If you cancel a Pawtrack app subscription, cancellation takes effect immediately for future billing but typically stops renewal only.
In many cases you will retain access to paid features until the end of the paid period or as stated in the app.
Data and account handling
Cancelling a subscription does not necessarily delete your account or the data stored in the app.
Contact Pawtrack support if you want account deletion or data removal; use the support email provided below.
Will I get a refund?
Pawtrack refund policy
Pawtrack offers a no-questions-asked, 14-day money-back guarantee on their Pro plan if cancelled within the first two weeks.
To claim this, cancel within 14 days and request a refund according to Pawtrack’s stated process on their pricing/support pages.
Exceptions and outside the window
- There is no evidence Pawtrack offers refunds beyond the initial 14-day window; refunds outside that period are likely not available.
- If you believe you have been charged incorrectly after cancellation, you can also dispute the charge with your bank or card provider.
Pawtrack plans and pricing
Pricing overview
Below is a concise summary of Pawtrack’s publicly referenced plan information. For full, current pricing see Pawtrack’s pricing page.
Plan table
| Plan | How to buy | Cancellation method | Refund window |
|---|---|---|---|
| Tail-Waggin' Pro | Pawtrack app and website | Pawtrack app settings; App Store/Google Play via respective platforms | 14 days (no-questions-asked) |
Your consumer rights in New Zealand
Digital services and refunds
Under New Zealand consumer law, digitally supplied services are generally not refundable once consumed.
Pawtrack’s 14-day money-back guarantee may provide stronger rights than the minimum legal requirements.
Disputing unauthorised or recurring charges
- If charges continue after cancellation, New Zealand consumers can dispute the charge with their bank or credit card provider.
- Many users have successfully used their bank’s dispute process when Pawtrack failed to cease billing; keep records for the dispute.
Customer experiences
Positive feedback
Some users praise Pawtrack for fast charging, good GPS accuracy, and a lightweight design that suits cats.
These positive points are reflected in some reviews and product feedback online.
Negative feedback
Several users report recurring charges that continued after cancellation and difficulty contacting support to resolve billing issues.
Other complaints include build quality concerns, region-specific performance problems in New Zealand, and unexpected charges months later.
Documentation checklist
Essential items to gather
- Order receipt or confirmation email showing plan purchase and date.
- Subscription ID from the app or app-store purchase receipt.
- Bank or card statements showing the charge(s) you want disputed.
Support and evidence
- Screenshots of subscription status and cancellation confirmation in the app or app store.
- Any email correspondence with Pawtrack support (hellopawtrack@gmail.com).
- Device serial number or tracker details if the issue involves hardware performance.
Common mistakes
Confusing where you subscribed
Many users try to cancel via Pawtrack when the subscription was purchased through Apple or Google Play.
Always check your App Store/Google Play subscriptions first; those platforms must be used to cancel those subscriptions.
Missing confirmation and timing
Not saving a cancellation confirmation or waiting beyond the 14-day refund window are common errors.
Also, some customers assume Pawtrack can stop app-store billing - this can lead to unexpected future charges.
Comparative recap
Quick comparison
The table below compares key aspects of direct Pawtrack app subscriptions versus app-store-managed subscriptions.
Comparison table
| Aspect | Pawtrack app purchase | Apple App Store / Google Play purchase |
|---|---|---|
| How to cancel | Cancel in Pawtrack app settings | Cancel via Apple ID subscriptions or Google Play subscriptions |
| Who can process cancellation | Pawtrack (for app purchases) | Apple or Google (Pawtrack cannot cancel these) |
| Refund policy | 14-day money-back guarantee | Refunds handled per Apple/Google policies; platform rules apply |
| Disputes for unwanted charges | Dispute via bank or contact Pawtrack support | Dispute via bank and platform support channels |
After cancelling
Next steps
Save all cancellation confirmations and receipts immediately after cancelling.
If charges continue, contact your bank or card issuer to dispute the charge and provide evidence.
Helpful links and support
- Pawtrack pricing & refund info
- Email Pawtrack support (hellopawtrack@gmail.com)
- Trustpilot reviews (NZ)
- PetTrackerReviews Pawtrack review
- New Zealand consumer protection information
Address
Pawtrack contact details
Pawtrack lists only an email contact on its public pages: hellopawtrack@gmail.com.
There is no postal cancellation address publicly provided for New Zealand customers on Pawtrack’s website or support channels.
Company location (public reports)
Company information on third-party sites indicates a UK base (Kingswear, Devon, TQ6 0DY), but this is not a confirmed postal contact for NZ cancellations.
If you need to escalate a billing dispute, use your bank/card issuer’s dispute process and keep all correspondence as evidence.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.