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Cancel Peoplefinder: Easy Method
What is Peoplefinder
Overview
Peoplefinder is an online service that provides public records, background checks and people-search reports through subscriptions or single purchases.
Service scope
The service aggregates records from multiple sources but does not guarantee accuracy or completeness.
Peoplefinder’s terms disclaim liability for inaccuracies and limit refunds except in narrow circumstances.
How to cancel Peoplefinder
Cancel via website
- Log in to your Peoplefinder account.
- Go to "Your Account" or your dashboard.
- Click "Cancel Membership" or the subscription option and follow prompts.
- Confirm cancellation and wait for the confirmation screen or email.
Cancel via mobile app stores
- Android (Google Play): Open Play Store → Profile → Payments & subscriptions → Subscriptions → select PeopleFinders → Cancel subscription.
- iOS (App Store): Go to Settings → [your name] → Subscriptions → select PeopleFinders → Cancel Subscription.
Cancel by phone
- Call 800‑718‑8997 and request cancellation with customer service.
- Phone hours: Mon - Fri 7 a.m. - 6 p.m. PST; Sat - Sun 7 a.m. - 3:30 p.m. PST.
What happens when you cancel
Access after cancellation
Cancellation typically stops future renewals but may not immediately remove existing access for the remainder of a paid period.
Access duration depends on when you cancel in the billing cycle; check your confirmation for specific end dates.
Renewals and billing
- Subscriptions must be cancelled before the next billing date to avoid the next charge.
- Cancelling through an app store requires that you cancel in that store to stop its recurring billing.
Data and account status
Canceling a subscription does not necessarily delete your Peoplefinder account or the data they retain; review account settings or contact support to request data removal.
Will I get a refund?
General refund policy
Refunds are only considered if a request is submitted within 14 days of the transaction and there is a valid reason, such as an empty report or a duplicate charge.
Requests outside that window are generally not eligible under Peoplefinder’s policies.
Exceptions and limitations
- No refunds for inaccuracies, incomplete or delayed reports, or failure to cancel before renewal.
- Partial refunds may be given for active subscriptions after subtracting the cost of a full report.
- Approved refund requests are processed within about 10 business days.
How to request a refund
Contact Peoplefinder customer service by phone or via your account to submit a refund request and state the reason and transaction date.
If you paid through Google Play or the App Store, you may also need to request refunds through those platforms.
Peoplefinder plans and pricing
Available plan types
Specific New Zealand pricing for Peoplefinder was not found in available sources.
Plans and single-report purchases are commonly offered, but local currency pricing is not publicly listed.
Pricing table
| Plan | Price | Notes |
|---|---|---|
| Membership / Subscription | Varies | No NZ-specific pricing publicly available |
| Single report | Varies | Often offered separately from subscriptions |
Your consumer rights in New Zealand
Legal framework
New Zealand consumers are protected by laws such as the Consumer Guarantees Act and Fair Trading Act, which provide remedies when services are not delivered as advertised.
These laws apply even when a service is based overseas, though enforcement can be more complex.
Practical options
- Dispute the charge with your bank or card provider if you believe a charge is unfair or unauthorised.
- Contact the Commerce Commission or your local Citizens Advice Bureau for guidance on misleading conduct or unfair practices.
Limitations
Peoplefinder’s terms disclaim accuracy and limit liability, which can reduce available remedies under the provider’s contract.
Even so, NZ agencies can help if you were misled or the service failed to deliver as advertised.
Customer experiences
Positive reports
- Many reviewers praise helpful and empathetic customer service agents who assist with billing issues and refunds.
- Some customers report smooth cancellations and full refunds for mistaken purchases.
Negative reports
- Common complaints include unexpected recurring charges and difficulty cancelling subscriptions.
- Some users report being billed after cancelling or being refused refunds for disputed report content.
What to take away
Customer experiences vary; persistence and contacting the correct billing channel (website vs app store) helps resolve many issues.
Documentation checklist
Before contacting support
- Account email and username used for Peoplefinder.
- Transaction date, amount, and payment method.
- Subscription ID or order confirmation if available.
For refund or dispute
- Clear reason for refund (e.g., empty report, duplicate charge).
- Screenshots of charges, confirmation pages, or cancellation attempts.
- Correspondence with customer service, including dates and agent names if available.
Common mistakes
Not cancelling in the right place
Users often try to cancel on the website when the subscription is billed via Google Play or the App Store, so the charge continues.
Missing the cancellation window
Failing to cancel before the next billing date commonly results in an unexpected renewal charge that Peoplefinder’s policy generally will not refund.
Assuming accuracy guarantees
Purchasers sometimes expect fully accurate reports; Peoplefinder disclaims accuracy and may deny refunds for perceived errors in data.
Comparative recap
Quick feature comparison
| Feature | Peoplefinder | Notes |
|---|---|---|
| Cancellation channels | Website, Google Play, App Store, Phone | Must cancel in the channel used to subscribe |
| Refund window | 14 days (conditional) | Only for valid reasons like duplicate charge or empty report |
| Pricing (NZ) | Varies | No specific NZ pricing publicly listed |
Key takeaways
- Cancel before the next billing date and in the correct platform to avoid charges.
- Collect transaction evidence early to support refund or dispute requests.
After cancelling
Follow-up steps
- Save cancellation confirmation and any emails you receive.
- Monitor your bank statement for any unexpected charges after cancellation.
Helpful links
- Google Play Subscriptions support
- Apple Subscriptions support
- Citizens Advice Bureau (NZ)
- Commerce Commission (NZ)
- Contact your payment provider or bank (check your bank's website)
Address
Company correspondence
Peoplefinder's contact address used for general correspondence is:
1821 Q Street, Sacramento, CA 95811, United States
Notes on mailing
Peoplefinder does not appear to operate a New Zealand - specific cancellation mailing address, so phone or in-account cancellation is usually faster.
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Written by Eva Harris
Regulatory watch · 8 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 8 years to make sure every Postclic template is compliant and admissible in court.