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Cancel People'S Postcode Lottery: Easy Method
What is People'S Postcode Lottery
Overview
People's Postcode Lottery is a subscription-based postcode lottery that sells entries tied to UK postcodes and supports charities and causes.
How it operates
Subscribers pay a recurring fee for one or more tickets and are entered into regular draws linked to postcode areas.
Territorial note
Although the service is UK-based, this guide explains cancellation and consumer steps for users in New Zealand who subscribe or seek information.
How to cancel People'S Postcode Lottery
Primary cancellation channels
- Contact the Customer Experience team by using the website contact form, email, or phone to request cancellation.
- Cancellation is handled directly by the lottery - not via App Store or Google Play - so use the Customer Experience channels above.
Step-by-step cancellation (recommended)
- Find the contact form or customer email/phone on the official site: Postcode Lottery contact.
- Say you want to cancel your subscription and provide your account details (name, postcode, email, customer or account number if known).
- Request confirmation of immediate cancellation and ask for a confirmation reference or email.
- If you prefer postal cancellation, send a signed written request to the trading address (see Address section below).
Self-exclusion (permanent option)
- If you need a gambling-related block, request self-exclusion by email or phone.
- Self-exclusion is irreversible and will cancel active subscriptions as a protective measure.
What happens when you cancel
Access and account status
Cancellation is effective immediately once processed by Customer Experience.
Your account will be set to inactive for future draws after confirmation of cancellation.
Payments and upcoming draws
Any payment already taken or already requested before cancellation will not be refunded and will be used toward tickets in the next valid draw.
Data and communications
Your personal data will remain on file per the operator's privacy policy until you request deletion or as required by law.
After cancellation you should stop receiving renewal or subscription emails; keep the cancellation confirmation for records.
Will I get a refund?
General refund policy
There is no consumer right to a refund for subscription lotteries for change of mind, including within 14 days.
Payments already taken or already requested are treated as valid and are not refunded.
Exceptions and payment errors
- If a Direct Debit or bank payment is taken in error or is unauthorised, you may be entitled to a full and immediate refund via your bank or building society under the Direct Debit rules.
- For other errors, contact Customer Experience first and your bank if an unauthorised transaction needs disputing.
Self-exclusion and refunds
Self-exclusion cancels active subscriptions but does not trigger refunds for payments already collected for upcoming draws.
People'S Postcode Lottery plans and pricing
Publicly listed (GBP) pricing
No official NZD pricing is available; publicly listed prices are shown in GBP and may not apply in New Zealand.
Pricing table
| Plan | Price (GBP) | Notes |
|---|---|---|
| 1 ticket | £12.25 / month | Publicly listed GBP price; NZ pricing unclear |
| 2 tickets | £24.50 / month | Publicly listed GBP price; NZ pricing unclear |
| 3 tickets | £36.75 / month | Publicly listed GBP price; NZ pricing unclear |
Your consumer rights in New Zealand
General consumer protections
New Zealand consumer law (e.g., Fair Trading Act, Consumer Guarantees) protects against misleading conduct and requires services to be provided with reasonable care.
These laws may assist if the operator misled you about the product or failed to deliver promised services.
No automatic cooling-off for subscription lotteries
There is generally no automatic 14-day cooling-off right for subscription lotteries simply because they are subscriptions and payment is treated as immediate consideration.
Refunds for change of mind are unlikely under lottery subscription terms; check the operator's terms and contact Customer Experience.
Bank and payment remedies
- If a bank payment is unauthorised or an error occurred, contact your bank for the available remedy or chargeback procedure in New Zealand.
- Keep records of communications and payment dates to support any dispute with your bank or the operator.
Customer experiences
What customers praise
- Many users report polite, efficient, and helpful customer service, particularly for issues like payment or login.
- Account changes such as merging accounts and managing subscription details are often handled smoothly by staff.
Common complaints
- Some users report payments occurring soon after sign-up without clear notification, causing concern.
- Several customers describe cancellation as difficult, saying it is "easy to take money and hardest to cancel."
- Other criticisms include perceived low value of some prizes and slow email responses in certain cases.
Takeaway for NZ users
Expect generally professional customer service but prepare to confirm cancellations in writing and keep records.
If you have trouble, escalate by asking for confirmation references and involve your bank if unauthorised payments occur.
Documentation checklist
What to prepare before contacting Customer Experience
- Your full name and registered postcode used for the subscription.
- Account number, customer reference, email address, or phone number associated with the account.
- Details of the payment method used (Direct Debit, card) and dates of recent payments.
- A clear statement that you request cancellation, and whether you request self-exclusion instead.
What to keep after cancelling
- Written confirmation of cancellation (email or reference number).
- Records of any communication (dates, names of agents, copies of messages).
- Bank statements showing payments taken around the time of cancellation.
Common mistakes
Assuming app-store cancellation works
Many users try to cancel via the App Store or Google Play, but cancellation is handled directly by the lottery operator.
Always contact Customer Experience or use the postal option to ensure the subscription is cancelled.
Not keeping confirmation
Failing to keep written confirmation causes difficulty proving cancellation if payments continue.
Always save the confirmation email or reference number and the date you received it.
Waiting too long to dispute a bank error
If a payment is unauthorised or erroneous, delay in contacting your bank can harm your chance of recovery.
Contact your bank promptly and provide evidence of the error and any operator correspondence.
Comparative recap
Quick feature comparison
| Feature | People's Postcode Lottery (NZ users) |
|---|---|
| Cancellation method | Contact Customer Experience (web form, email, phone) or postal request - immediate on processing |
| Refunds for change of mind | Not provided; payments already taken remain for valid draws |
| Payment-error remedy | Unauthorised/erroneous Direct Debit may be refunded via bank rules |
| Self-exclusion | Available by email/phone, irreversible, cancels subscriptions but not past payments |
Bottom line
For NZ users, treat cancellation as something to confirm in writing and use bank remedies for payment errors.
Expect no automatic refund for change of mind; check terms and keep records for any dispute.
After cancelling
Follow-up actions
- Keep the cancellation confirmation and monitor your bank statements for further charges.
- If further charges appear, contact Customer Experience immediately and then your bank if necessary.
Helpful links
Support for gambling concerns
If you need help with problem gambling, contact local New Zealand support services or your healthcare provider for confidential assistance.
Seek local helplines and counselling services for immediate support.
Address
Trading address for postal cancellation
People's Postcode Lottery
28 Charlotte Square, Edinburgh, EH2 4ET, United Kingdom
Postal cancellation tip
If you send a postal cancellation, include your account details and request a return receipt or other proof of delivery.
Keep copies of the letter and any postal tracking for your records.
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Written by Carter Evans
Former postal advisor · 5 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 5 years to demystify legally binding mail for everyday users.