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Cancellation service #1 in New Zealand
Cancel Pika: Easy Method
What is Pika
Service overview
Pika is an AI video generation service available as a web app and via mobile apps on the App Store and Google Play.
The service offers subscription tiers (Standard, Pro, Fancy) with weekly, monthly, or yearly billing options.
Where people subscribe
Subscriptions may be purchased in-app (Apple App Store or Google Play) or directly on the pika.art website.
Feature availability and pricing can vary by platform and country (New Zealand App Store listings shown below).
How to cancel Pika
Cancel via App Store (Apple)
- Open iOS Settings on your device.
- Tap your name (Apple ID) > Subscriptions.
- Select the Pika subscription > tap "Cancel Subscription".
- Cancellation stops future charges but retains access until the current billing period ends.
- Reference: Pika Terms.
Cancel via Google Play (Android)
- Open the Google Play Store app on your Android device.
- Tap your profile icon > Payments & subscriptions > Subscriptions.
- Select Pika > tap "Cancel subscription".
- Cancellation prevents future charges; you keep access until the period end.
- Reference: How to cancel on Google Play.
Cancel via Web (pika.art)
- Log into your account at pika.art and go to your profile or pricing page.
- Select the active subscription and choose the cancel option.
- If you cannot cancel online, email [email protected] requesting cancellation.
- Cancellations via the website take effect at the next billing cycle; no prorated refunds are given.
- Reference: Pika Terms.
What happens when you cancel
Access after cancellation
When you cancel, you retain paid access until the end of the current billing period.
No immediate loss of access occurs unless otherwise stated by the platform.
Billing and renewals
Cancellation prevents future auto-renewal; you will not be charged after the current period ends.
Make sure you cancel on the same platform you used to subscribe (App Store, Google Play, or web).
Account data and content
Pika’s terms describe payment and access rules but do not detail long‑term data deletion in the excerpt provided.
Contact support at [email protected] for questions about account or content removal.
Will I get a refund?
Pika.art general refund policy
Pika.art states that payments are non-refundable and there are no credits for partially used subscription periods.
Following cancellation, access remains until the end of your billing cycle only.
Pika.style (older) refund exception
- Pika.style previously allowed refunds within 24 hours of subscribing; requests were emailed to [email protected].
- Refunds reportedly processed in 1 - 2 days and received in 7 - 10 days depending on payment method.
- See the historical policy at pika.style refund page.
When a refund may be possible
- If the service is faulty, misrepresented or fails to deliver as advertised, dispute options may exist.
- New Zealand customers can contact their payment provider for disputed charges if Pika does not deliver.
- No automatic 14‑day cooling‑off right is stated for these digital subscriptions in Pika’s terms.
Pika plans and pricing
Pricing table (NZD)
| Plan | Price (NZ$) | Period | Features |
|---|---|---|---|
| Standard Weekly | NZ$14.99 | Weekly | Standard tier (weekly billing) |
| Standard Monthly | NZ$29.00 | Monthly | Standard tier (monthly billing) |
| Pro Weekly | NZ$29.99 | Weekly | Pro tier (weekly billing) |
| Pro Monthly | NZ$59.00 | Monthly | Pro tier (monthly billing) |
| Pro Yearly | NZ$399.00 | Yearly | Pro tier (annual billing) |
| Fancy Weekly | NZ$89.00 | Weekly | Fancy tier (weekly billing) |
| Fancy Monthly | NZ$199.00 | Monthly | Fancy tier (monthly billing) |
| Fancy Yearly | NZ$1,799.99 | Yearly | Fancy tier (annual billing) |
Notes on pricing
Prices above are taken from the New Zealand App Store listing for Pika - AI Video as of 2025.
Other sources may list USD amounts; use the NZ App Store for exact in-app purchase prices in New Zealand.
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA)
The Consumer Guarantees Act covers goods and services but has limits for digital content delivered immediately.
If a service is faulty or not as described, remedies under the CGA may apply.
Cooling-off and refunds
- There is no automatic 14‑day cooling‑off right for digital subscriptions stated in Pika’s terms.
- Refunds depend on fault, misrepresentation or the platform’s own policies.
- Contact your card provider or app store for disputed charges if Pika fails to deliver.
Customer experiences
Positive feedback
Some users praise Pika for producing good-quality videos and helpful support in plan purchase issues.
Example: a user reported "Good working application with high quality videos" in a public review.
Negative feedback and common problems
Many reviews report generation failures that leave purchased credits unused and poor output quality.
Users also report unclear cancellation flows and slow or absent support responses regarding refunds.
Documentation checklist
What to gather before contacting support
- Subscription receipt or App Store / Google Play order ID.
- Account email and username used with Pika.
- Date and time of the charge and billing period details.
- Screenshots of the subscription page, error messages, or failed generations.
Additional items to include in a refund request
- Clear statement of requested action (cancel + refund or cancel only).
- Platform used to subscribe (Apple, Google, or web).
- Any previous support ticket numbers or email exchanges.
Common mistakes
Cancelling on the wrong platform
Many users try to cancel via the website when the subscription was purchased through Apple or Google.
Always cancel on the same platform used for the original purchase to stop renewals.
Assuming automatic refunds or prorations
People often expect prorated refunds when cancelling mid-period; Pika’s terms state no prorated credits.
If you need a refund for service faults, provide evidence and contact support or your payment provider.
Comparative recap
Quick comparison
| Platform | How to cancel | Refunds | Access after cancel |
|---|---|---|---|
| App Store (Apple) | Settings > Apple ID > Subscriptions > Cancel | No general refunds via Pika; Apple refund requests handled by Apple | Access until end of current billing period |
| Google Play (Android) | Play Store > Profile > Payments & subscriptions > Cancel | No general refunds via Pika; Google Play refunds handled by Google | Access until end of current billing period |
| Web (pika.art) | Log in at pika.art > Profile/Pricing > Cancel or email support | Pika.art states payments are non-refundable; exceptions possible for faults | Access until end of current billing period |
How to choose action
If you purchased in-app, start with the app store. If you purchased on the web, cancel at pika.art or email support.
For disputed charges or failure to deliver, contact your payment provider after trying Pika support.
After cancelling
What to do next
- Save your cancellation confirmation or screenshot after you cancel.
- Monitor your bank or card for any unexpected renewals and keep evidence if needed.
Helpful links and contacts
- Pika Terms of Service
- [email protected]
- Historical pika.style refund page
- User reviews on Trustpilot
Address
Postal address status
No New Zealand postal address for Pika was found in the available information.
Online cancellation and email support appear to be the only available methods for account management.
Recommended contact method
Use the website account settings to cancel or email [email protected] for assistance.
If you cannot resolve the issue, contact your card issuer or app store for dispute options.
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Written by Hudson Phillips
Postclic editor · 5 years experience
Editor at Postclic for 5 years, I turn complex registered electronic mail procedures into clear, actionable English.