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Cancel PIXIV FANBOX online
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Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Pixiv Fanbox service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Pixiv Fanbox: Easy Method
What is Pixiv Fanbox
Service overview
Pixiv Fanbox is a creator-support platform run by pixiv Inc. It allows fans to subscribe to artists and creators for exclusive posts, early access, and other member-only benefits.
The service is operated from Japan and subscriptions are typically set in Japanese yen by each creator.
Who uses it
Artists, illustrators, writers, and other creators use Fanbox to offer tiered membership content to supporters.
Supporters worldwide, including users in New Zealand, can subscribe and manage memberships via the Fanbox website or app.
How to cancel Pixiv Fanbox
Cancel online (recommended)
- Log in to your Pixiv / Fanbox account at pixiv.net or Fanbox site.
- Go to "My Page" or "Subscriptions" and find the active subscription you want to stop.
- Choose "Manage" or "Cancel subscription" and follow on-screen confirmations to stop auto‑renewal.
If you cannot cancel online
- Contact Fanbox support via the inquiry/contact form on pixiv's help pages.
- If you need a formal request or cannot access your account, send a cancellation request to pixiv Inc.'s head office (address below).
What happens when you cancel
Access and content
After cancellation, you normally keep access to creator-only content until the end of the paid billing period.
Once the paid period ends, access to member-only posts and benefits is removed unless you resubscribe.
Data and renewal
Your Fanbox account remains active but the specific membership will not renew automatically after cancellation.
Creators may retain posts and comments according to their own policies; Fanbox retains account records per its privacy policy.
Will I get a refund?
General refund policy
Pixiv Fanbox generally does not issue pro‑rata refunds for voluntary cancellations mid‑period.
Subscriptions are billed for full periods and canceling prevents the next renewal rather than refunding the current period.
Exceptions and steps to request
- Exceptions may include unauthorized charges, billing errors, or duplicate payments - contact Fanbox support immediately.
- If you believe a charge is fraudulent, contact your card issuer or payment provider in addition to contacting pixiv support.
Pixiv Fanbox plans and pricing
Typical pricing structure
Creators set their own monthly prices in Japanese yen. Common amounts range widely depending on the creator.
No official New Zealand dollar pricing is listed; local conversion depends on your card provider's exchange rate.
Example plan (estimated)
| Plan | Price (approx. NZD) | Period | Features |
|---|---|---|---|
| Typical creator‑set plan | Approx. NZ$4.50 - $5.00 (estimated from average 500 JPY) | Monthly | Variable - depends on creator's individual plan |
Note: Pixiv FANBOX creators set pricing in JPY; average around 500 JPY/month (~NZ$4.50 - $5.00) but amounts commonly range from 100 JPY to 10,000 JPY.
Your consumer rights in New Zealand
Basic protections
New Zealand consumers are protected against misleading or unfair business practices under the Fair Trading Act.
You are entitled to accurate information about a service and its terms before subscribing.
Digital services and remedies
The Consumer Guarantees Act and other regulations may apply to services supplied in New Zealand, including digital content in some cases.
- If a service is defective or not as described, you can seek remedies from the supplier or payment provider.
- For cross‑border services, enforcing rights can be more complex; keep documentation and contact Consumer NZ or the Commerce Commission for guidance.
Customer experiences
Common positive experiences
Many users report straightforward cancellations via the Fanbox subscription management page and uninterrupted access until period end.
Creators often respond promptly to supporter queries about tiers and content.
Common negative experiences
Some users have difficulty locating cancellation controls or have been surprised by automatic renewals due to time zone or billing timing differences.
Occasional reports describe delays in support responses or issues with foreign currency conversions on statements.
Documentation checklist
Information to gather before contacting support
- Account email/username and creator name
- Date and time of the charge (local time) and amount shown on your statement
- Transaction ID or payment reference (from your card/bank statement)
Additional helpful evidence
- Screenshots of active subscription page, billing statements, and any error messages
- Details of attempts to cancel and any responses from the creator or Fanbox support
Common mistakes
Timing and renewals
Many users cancel after the renewal date and expect an immediate refund; subscription cancellation prevents the next billing cycle but does not always refund the current one.
Remember time zone differences when calculating renewal cut‑offs.
Where you cancel
Canceling in an app version may not cancel a web subscription (or vice versa); always confirm cancellation in the same place you originally subscribed.
Not saving confirmation screenshots or emails can make dispute resolution slower - keep records.
Comparative recap
Key points at a glance
| Item | Pixiv FANBOX | Typical alternatives |
|---|---|---|
| Pricing | Creator‑set in JPY (common average ~500 JPY ≈ NZ$4.50 - $5.00) | Patreon/Ko‑fi: creator‑set, may display local currency or convert |
| Refunds | Generally no pro‑rata refunds; exceptions for errors or fraud | Varies by platform; some offer more explicit refund interfaces |
| Cancellation method | Manage subscriptions on Fanbox site; contact support if needed | Similar - manage online or contact support, may offer clearer in‑app prompts |
How to choose
Consider how each platform handles currency, refunds, and customer support response times when choosing where to support creators.
Keep records of all payments and confirmations regardless of platform.
After cancelling
Practical next steps
- Confirm cancellation by checking your subscription page and saving any confirmation.
- Monitor your card statement to ensure no further charges occur for the cancelled subscription.
Further actions and resources
- Contact Fanbox support via the pixiv help/inquiry form: pixiv Help Center
- For unauthorized charges, contact your bank or card issuer promptly and keep your evidence ready.
Address
pixiv Inc. head office
pixiv Inc., JPR Sendagaya Building 6F, 4‑23‑5 Sendagaya, Shibuya‑ku, Tokyo 151‑0051, Japan
Contacting by mail
There is no New Zealand‑specific postal address; formal written requests should be sent to the Tokyo head office address above.
For faster response, use the online inquiry/contact forms linked in the Help Center.
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.