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Cancellation service #1 in New Zealand
Cancel Pray.Com: Easy Method
What is Pray.Com
Overview
Pray.Com is a faith-based digital service offering audio Bible stories, guided prayers, podcasts, and content from various ministers tailored for personal spiritual growth.
The service is available via the web, iOS (Apple App Store) and Android (Google Play), and offers subscription access to premium content alongside free materials.
Services
Paid subscriptions unlock full access to premium series, nightly prayers, and exclusive podcasts.
Free content is also available, but donation and subscription options are used to unlock extended features and remove certain limitations.
How to cancel Pray.Com
Google Play (Android)
- Open the Google Play Store app on your Android device.
- Tap Menu → Subscriptions → select Pray.com → Cancel Subscription.
- Cancel more than 24 hours before your trial ends to avoid being charged.
- Google Play cancellation help.
Apple App Store (iOS)
- Open iOS Settings → tap your name → Subscriptions → select Pray.com → Cancel Subscription.
- Uninstalling the app does not cancel your subscription; cancel via Apple subscriptions settings.
- Cancel more than 24 hours before your trial ends to avoid charge.
- Apple cancellation help.
Web (Pray.com website)
- Log in at Pray.com → Profile → Manage Subscription (or Manage Donation) → follow the prompts to cancel.
- Cancel at least 24 hours before the trial ends to avoid charges; deleting your account does not cancel subscriptions.
- Website cancellation help.
What happens when you cancel
Access and billing
After cancellation you generally retain access until the end of your current billing period or trial expiry.
If you do not cancel more than 24 hours before trial end you may be charged for the next period.
Account and data
Deleting your account does not automatically cancel an active subscription; cancel subscriptions via the store or website first.
Your account data and any saved content may remain accessible according to Pray.Com policies unless you request deletion separately.
Will I get a refund?
Platform refund policies
- Apple App Store (iOS): Apple handles billing and refunds. Request refunds from Apple (e.g., via iTunes Support). Apple decides refunds and commonly considers requests within 30 days. Apple refund details.
- Google Play (Android): Google may process refund requests via the Google Play refund process and can act within about 48 hours. Google Play refund details.
- Web (Pray.com website): After cancelling on the site, a "Refund" button may appear in Manage Subscription. Website refunds are typically issued within 5 - 10 business days. Website refund details.
Exceptions and company policy
- Donations and certain fees are non-refundable and there is no automatic proration for unused periods unless Pray.com decides otherwise.
- Any refunds or deductions are at Pray.com’s sole discretion; consult the Terms of Service for full details. Pray.com Terms of Service.
Pray.Com plans and pricing
Overview
Exact New Zealand Dollar (NZD) prices are not publicly disclosed in Pray.Com support documentation.
Where local pricing is unavailable, plan prices may vary by region and platform billing.
Pricing table
| Plan | Price (NZD) |
|---|---|
| Monthly | Varies |
| Annual | Varies |
| Donation / Other | Varies |
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA)
Under New Zealand law, digital goods and services may be covered by the Consumer Guarantees Act if they are 'not fit for purpose', 'not as described', or 'unavailable'.
This can give you rights to request a remedy or refund even if the provider’s stated terms say "no refunds".
Other protections and complaint routes
If cancellation instructions are unclear or unfair, the Fair Trading Act and Unfair Contract Terms provisions may apply.
You can lodge complaints with Consumer Protection NZ or use dispute resolution avenues if you believe terms are misleading or unfair.
Customer experiences
Positive feedback
Some users report that Pray.Com’s content - Bible stories, diverse ministers, and podcasts - has positively impacted their spiritual life.
Reviews on Trustpilot NZ cite engaging content and helpful free offerings from certain ministers.
Negative feedback
Common complaints include being charged after cancelling, difficulty obtaining refunds, and ads or commercial content appearing despite donations.
Other users report slow or unsatisfactory customer support responses; consider keeping documentation if you encounter these issues.
Documentation checklist
Before you cancel
- Subscription confirmation or receipt (email or app store receipt).
- Account email/username used to subscribe.
- Billing method used (credit card, Apple ID, Google account).
If you need a refund or dispute
- Screenshots of subscriptions page showing cancellation and timestamps.
- Bank or card statements showing charges and dates.
- Any correspondence with Pray.Com or app-store support.
Common mistakes
Assuming uninstall cancels subscription
Uninstalling the Pray.Com app does not cancel your subscription with Apple or Google.
Always cancel via the App Store subscriptions settings, Google Play subscriptions, or the Pray.Com website.
Deleting account without cancelling
Deleting your Pray.Com account does not necessarily cancel an active subscription; you can remain charged if the store subscription is still active.
Cancel the subscription in the platform where you were billed first, then delete the account if desired.
Comparative recap
Quick comparison
| Platform | How to cancel | Refund options | Access after cancel |
|---|---|---|---|
| Google Play (Android) | Google Play Store → Menu → Subscriptions → Pray.com → Cancel | Request via Google Play refund process (may act within ~48 hours) | Access until end of billing period or trial |
| Apple App Store (iOS) | iOS Settings → your name → Subscriptions → Pray.com → Cancel | Request refund from Apple (Apple decides, commonly within 30 days) | Access until subscription expiry |
| Web (Pray.com) | Log in at Pray.com → Profile → Manage Subscription → Cancel | Refund button may appear after cancelling; refunds issued in ~5 - 10 business days | Access until end of paid period or trial |
Notes
Always cancel well before the 24-hour trial cut-off to avoid unintended charges.
Keep records of confirmations and payment receipts to help with any disputes.
After cancelling
What to check
- Check your email for a cancellation confirmation from Apple, Google, or Pray.Com.
- Monitor your bank or card statement for any unexpected charges after cancellation.
How to escalate
- If billed after cancellation, contact the platform that charged you (Apple or Google) first.
- For website subscriptions, use the Manage Subscription page and support links: Pray.com website cancellation help.
- If unresolved, consider lodging a complaint with Consumer Protection NZ or seek dispute resolution.
Address
Mailing address
Pray.com
4607 Lakeview Canyon Rd. #456, Westlake Village, CA 91361, United States
Legal notices
No specific New Zealand postal address for cancellations is published in support documentation.
For written notices or legal inquiries, use the address above and refer to the Pray.Com Terms of Service. Terms of Service.
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Written by Sophie Wright
Former postal advisor · 7 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 7 years to demystify legally binding mail for everyday users.