Cancel PRIMATE online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Primate service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Primate: Easy Method
What is Primate
Overview
Primate is a subscription service offered by Mighty Ape for New Zealand customers that provides delivery benefits, discounts, early access deals and Primate Points. The service runs on quarterly or annual billing and includes a 14-day free trial option for new sign-ups.
How it is billed
After the 14-day trial (if taken), Primate renews automatically on the chosen plan schedule unless cancelled beforehand. Quarterly and annual plans are the standard billing options listed on Mighty Ape's site.
How to cancel Primate
Primary cancellation route
- Sign in to your Mighty Ape account dashboard where subscription settings are managed.
- Find the Primate subscription section and select the cancel option to stop automatic renewal.
Alternative routes if online cancellation fails
- If the dashboard is missing buttons or not behaving, use a computer rather than a mobile device - some users report mobile flows are broken or unintuitive.
- Contact Mighty Ape support by chat or email and request cancellation; some users report immediate refunds when support cancels on their behalf.
- As a last resort, send written correspondence to the postal address: P O Box 347, Silverdale, 0944, New Zealand.
What happens when you cancel
Access and benefits
When you cancel, your subscription will stop future automatic renewals. Access to Primate benefits typically continues until the end of the current paid period.
Data and account effects
Cancelling does not usually delete your Mighty Ape account or order history. Your Primate status will change to non-renewing, and related benefits cease at period end.
Will I get a refund?
Standard refund position
Primate offers a free 14-day trial; if you are charged after the trial, standard billing is NZ$29 quarterly or NZ$89 yearly. Refunds are not guaranteed as a formal cooling-off right appears absent from public terms.
Exceptions and practical outcomes
- Some users have successfully received refunds after contacting support, often via chat or email.
- Refund experiences are inconsistent and handled at the company's discretion or as a customer-service resolution rather than an automatic statutory right.
Primate plans and pricing
Pricing summary
Pricing below is taken from Mighty Ape's official information as of early January 2026. "Eligible items" and exclusions apply to delivery benefits.
Plan details
| Plan | Price | Period | Features |
|---|---|---|---|
| Quarterly | NZ$29.00 | Every 92 days (~NZ$9.67/mo) | Free Standard Delivery on eligible items, delivery discounts, early access deals, partner discounts, Primate Points |
| Annual | NZ$89.00 | Every 365 days (~NZ$7.42/mo) | Free Standard Delivery on eligible items, delivery discounts, early access deals, partner discounts, Primate Points |
| 14-Day Free Trial | Free for first 14 days, then NZ$89.00 annually | 14-day trial, then Annual plan | Same features as Annual including free trial period |
Your consumer rights in New Zealand
Key legal protections
New Zealand consumer law requires businesses to be transparent and to act fairly. Renewing subscriptions without clear notice or earlier than agreed may raise issues under the Fair Trading Act.
Remedies and escalation
- If you believe renewal practices are unfair or misleading, you can raise the issue with Mighty Ape support first and keep records of correspondence.
- Consider escalation to external bodies such as the Commerce Commission or seeking remedies under the Consumer Guarantees Act or Fair Trading Act if problems remain unresolved.
Customer experiences
Positive feedback
Some long-time users report that Primate has paid for itself via discounts and free shipping, describing the service as "well worth it." Earlier feedback cited fast shipping and helpful refund handling for physical order issues.
Negative feedback
Many users report poor site functionality after redesigns, including missing buttons, slow loading and difficulty cancelling. Charges without clear consent or early renewals have been reported by multiple customers.
Documentation checklist
What to prepare before cancelling
- Account email and username used for Mighty Ape sign-up.
- Order numbers and subscription confirmation emails or receipts showing plan and billing date.
What to include when contacting support or escalation
- Clear statement requesting cancellation and any refund you seek.
- Copies or screenshots of billing transactions, trial sign-up, renewal notices (or lack thereof), and any failed dashboard pages.
Common mistakes
Assuming mobile cancellation works
Many users assume they can cancel via a mobile app or mobile site, but reports indicate mobile flows can be broken or missing cancel buttons. Use a desktop computer if possible.
Not keeping records
Failing to save confirmation emails, screenshots of the subscription page, or chat transcripts makes disputes harder to resolve. Always capture evidence before and after cancelling.
Comparative recap
At-a-glance comparisons
| Aspect | Quarterly | Annual | 14-Day Trial |
|---|---|---|---|
| Price | NZ$29 every 92 days | NZ$89 yearly | Free for 14 days, then NZ$89/year |
| Monthly equivalent | ~NZ$9.67/month | ~NZ$7.42/month | Depends on conversion to annual after trial |
| Cancellation ease | Online via dashboard; may require support if site has issues | Online via dashboard; may require support if site has issues | Cancel during trial to avoid charge; track trial end date |
| Refund likelihood | Possible but inconsistent; often at company discretion | Possible but inconsistent; often at company discretion | If cancelled during trial, no charge should occur |
After cancelling
Follow-up actions
- Keep a copy of any cancellation confirmation or support chat transcript.
- Check your bank or card statement for future billing to confirm no further renewals occur.
Helpful links
Address
Postal address for written correspondence
P O Box 347, Silverdale, Silverdale, 0944, New Zealand.
Notes on contacting by post
Use postal contact if online or chat cancellation attempts fail. Include account details, dates, and copies of receipts for quicker handling.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.