Cancel Probiller: Easy Method

What is Probiller

Overview

Probiller is a third-party payment processor that appears on bank or card statements when a subscription service bills you. It does not usually provide the service you purchased; it only processes payments on behalf of other merchants.

Role as a payment processor

Probiller acts as the merchant of record for certain subscription charges but typically cannot manage your subscription account or cancel access directly.

Because Probiller is a processor, cancellation and refund decisions are usually handled by the original merchant that sold the subscription.

How to cancel Probiller

Contact the original merchant first

• Find the website or service you subscribed to and use its account or subscription settings to cancel the recurring charge.
• If you cannot find the merchant, check the transaction description for a merchant name and any reference numbers.
• If available, use the merchant’s help or billing page rather than contacting Probiller directly.

Contact Probiller support if the merchant can’t or won’t cancel

• If the merchant refuses or cannot cancel, contact Probiller support by phone (for example +1 917 672 8608 or +1 917 672 1370) or submit a support request with transaction details.
• Probiller may request merchant name, transaction date, amount, and the last four digits of your card; they often direct you back to the merchant.
• Reference articles: Probiller cancellation guidance and support article.

App Store and Google Play subscriptions

• If the charge came through Apple App Store or Google Play, cancel through your App Store / Google Play subscription settings; Probiller cannot cancel platform-managed subscriptions.
• Open the relevant store app, go to Subscriptions, and cancel or manage the subscription there.

What happens when you cancel

Access and billing

Cancellation typically stops future recurring charges but does not always result in a refund for charges already taken.

How long you retain access to the service after cancelling depends on the merchant’s terms (e.g., access may remain until the end of the paid period).

Records and receipts

Keep confirmation emails, cancellation receipts, and transaction records as proof of cancellation.

If charges continue after cancellation, these documents will be useful when disputing with the merchant, Probiller, or your bank.

Will I get a refund?

Typical policy

Probiller itself does not usually issue refunds; refund eligibility is generally controlled by the original merchant that sold the subscription.

Many merchants choose whether to offer prorated refunds, full refunds, or no refunds for past charges.

Exceptions and limited refunds

• Probiller may refund in limited circumstances, such as clearly unauthorized transactions or unused subscription time, but this is not guaranteed.
• For claims of unauthorized charges, gather evidence and contact both the merchant and Probiller; Probiller may investigate.
• Reference: Probiller refund info and support guidance.

Probiller plans and pricing

Public pricing availability

Probiller operates as a payment processor for other merchants and does not publish standalone consumer pricing for New Zealand.

Any fees for a subscription are set by the merchant you subscribed to, not by Probiller.

How pricing is set

Pricing, discounts, and trial terms are determined by the merchant selling the service.

Probiller’s role is processing payments; costs shown to you should reflect the merchant’s terms.

Your consumer rights in New Zealand

Consumer Guarantees Act (CGA)

Under the CGA, services must be provided with reasonable care and skill.

You may be entitled to remedies (repair, replacement, refund) if the digital service is faulty or not as described.

Fair Trading Act and digital subscriptions

Businesses must not engage in misleading or deceptive conduct, and must disclose important terms like auto-renewals.

If a merchant hid or misrepresented renewal or cancellation terms, you can raise this under the Fair Trading Act.

Cooling-off and cancellation rights

Certain unsolicited direct-sales or credit contracts have statutory cooling-off periods, but typical digital subscriptions processed by Probiller usually do not qualify.

For disputes you can contact Consumer Protection NZ and the Commerce Commission for guidance.

Customer experiences

Positive reports

Some users report helpful and efficient responses from support, with quick resolution of billing issues or account consolidation offers.

Positive reviews note timely fixes and occasional refunds when issues are clear.

Negative reports

Many complaints describe repeated or unauthorized charges, difficulty cancelling, and trouble reaching or getting satisfactory responses from support.

Users report abrupt chat endings, long waits, and unsuccessful refund attempts in some cases.

Documentation checklist

Essential transaction details

• Merchant name as shown on your statement (Probiller reference line).
• Transaction date(s) and amounts.
• Last four digits of the card used and the card issuer.
• Any invoice numbers, subscription IDs, or account usernames with the merchant.

Supporting evidence

• Copies/screenshots of the merchant’s cancellation confirmation or correspondence.
• Bank or card statements highlighting the Probiller charge(s).
• Emails, chat transcripts, and screenshots of the merchant’s subscription page or terms.

Common mistakes

Attempting to cancel only with Probiller

A common error is contacting Probiller first when the merchant actually manages subscriptions.

This often leads to being redirected back to the merchant and delays in stopping charges.

Not keeping proof of cancellation

Failing to save cancellation confirmations, emails, or screenshots reduces your ability to prove you cancelled if charges continue.

Always save receipts and any written confirmations from the merchant or Probiller.

Comparative recap

Quick comparison

Below is a simple comparison to show responsibilities and typical actions for recurring charges appearing as Probiller.

Who to contact first

Always contact the original merchant first for cancellations and refunds. Use Probiller or your bank if the merchant is uncooperative or claims are unauthorized.

After cancelling

Monitor your statements

Check your bank and card statements for at least two billing cycles to confirm that charges have stopped.

If charges continue, gather your documentation and escalate with the merchant, Probiller, or your bank.

Useful links and escalation

• Consumer Protection NZ - streaming and downloads
• Commerce Commission - your rights as a consumer
• Contact your bank or card issuer to block future charges or lodge a dispute if a merchant or Probiller will not stop unauthorized billing.

Address

Probiller corporate address

Probiller (listed corporate mailing address): 610 Brazos Street, Suite 500, Austin, TX 78701, United States of America.

Notes on other addresses

No verified New Zealand physical address was found. Other corporate or mailing addresses have been linked to locations outside New Zealand (for example, Cyprus and Canada).

If you need to escalate formally, use merchant contact channels, Probiller support lines, or your bank’s dispute process.