Cancellation service #1 in United Kingdom
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Recharge service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Recharge: Easy Method
What is Recharge
Overview
Recharge is a subscription management platform used by merchants to sell and manage recurring products and services, commonly integrated with ecommerce platforms such as Shopify.
Core features
It provides merchant tools for creating subscriptions, handling recurring billing, and offering customer self‑service portals.
How to cancel Recharge
For merchants (merchant portal)
- Sign in to the Recharge merchant portal.
- Navigate to Customers → open the customer details page.
- Use the Actions dropdown and choose "Cancel subscription" or go to the Subscriptions tab and cancel there.
- To remove a subscription permanently, use the delete workflow in the portal; note that deletion cannot be reversed.
For subscribers (iOS and Android)
- iOS (App Store): Cancel using the App Store on your device; subscriptions managed through the App Store cannot be cancelled directly in Recharge. See Apple instructions at reportaproblem.apple.com.
- Android (Google Play): Cancel via Google Play subscriptions. You may cancel at any time; cancellation takes effect at the end of the current billing period.
What happens when you cancel
Access and renewals
When a subscription is cancelled it typically stops future renewals and billing after the current paid period ends.
If cancellation is performed immediately, access may continue until the end of the billing cycle depending on merchant settings.
Data and deletion
Canceling a subscription is different from deleting it; deleting in the merchant portal is permanent and cannot be undone.
Merchants retain administrative records; subscribers should request data or billing records from the merchant if needed.
Will I get a refund?
Refunds via Apple (iOS)
Apple allows refund requests through reportaproblem.apple.com by selecting the purchase or subscription and requesting a refund.
Eligibility for refunds can vary; New Zealand consumers retain rights under local consumer protection laws which may affect outcomes.
Refunds via Google Play and merchants
- Google Play generally does not refund for the current billing period unless the content is defective or Google determines a refund is appropriate.
- Merchant refunds (for subscriptions billed by the merchant) depend on the merchant’s policy; contact the merchant or Recharge support through your store account for merchant-handled refunds.
Recharge plans and pricing
Overview
Pricing and plan structures for Recharge vary by region, feature set, and merchant agreements.
If you need a specific quote, contact Recharge sales or check the merchant account settings for plan details.
Pricing table
| Plan | Monthly fee | Notes |
|---|---|---|
| Starter | Varies | Depends on merchant agreement and feature usage |
| Growth | Varies | Includes additional automations and integrations |
| Enterprise | Varies | Custom pricing for high-volume merchants |
Your consumer rights in New Zealand
Legal protections
In New Zealand, consumers retain rights under applicable consumer protection laws, such as protections under the Fair Trading Act and consumer guarantees.
These rights apply even for digital goods and subscriptions bought via platforms like the App Store or Google Play.
How rights affect cancellations and refunds
- For Apple purchases, refunds and cancellation rights are subject to both Apple policy and New Zealand consumer law.
- Google Play may limit refunds unless the content is defective, but consumer law may provide additional remedies.
Customer experiences
Positive reports
- Capterra NZ (2026) reviews praise Recharge Payments for strong Shopify and Klaviyo integrations, a useful customer portal, and good automation capabilities.
- Some users report stable performance and good overall value for subscription management features.
Negative reports
- Trustpilot reviews for rechargepayments.com cite poor support responsiveness, billing disputes, and difficulty getting fixes implemented.
- Other reviews note friction from an outdated admin UX and limited workflows requiring workarounds.
Documentation checklist
What to gather before cancelling
- Customer account email and subscription ID (from merchant portal or customer receipts).
- Order numbers, dates of last payment, and any transaction receipts.
- Screenshots of active subscription entries if you expect a dispute.
Where to find documentation
- Merchant portal - Customers and Subscriptions pages for IDs and status.
- App Store purchase history on your iOS device and Google Play order history for Android purchases.
- Support correspondence with the merchant or Recharge support team.
Common mistakes
Merchant-side errors
Merchants sometimes delete subscriptions instead of cancelling, which is irreversible and can cause confusion for customers.
Another common error is not communicating clearly when cancellation will take effect, leading customers to expect immediate service termination.
Subscriber-side errors
Subscribers often try to cancel App Store-managed subscriptions in the merchant portal; those must be cancelled via the App Store on the device.
Some users assume cancelling mid‑period generates a pro‑rata refund; that depends on merchant policy and platform rules.
Comparative recap
Quick comparison
| Aspect | Recharge (merchant-managed) | App Store (iOS) | Google Play (Android) |
|---|---|---|---|
| How to cancel | Merchant portal (Customers or Subscriptions → Actions → Cancel) | Cancel on the user’s device via App Store | Cancel via Google Play subscriptions |
| When cancellation takes effect | Typically end of current billing period unless merchant config differs | Depends on Apple; often end of billing period | Cancellation takes effect at end of current billing period |
| Refund policy | Varies by merchant; contact merchant/support | Request via reportaproblem.apple.com; eligibility varies | Generally no refund for current period unless defective per Google Play |
Notes
This recap uses platform behaviors and typical merchant workflows; specific merchant policies can override these general points.
Always check the merchant’s terms and the platform’s help pages for definitive guidance.
After cancelling
What to check next
- Confirm cancellation status in the merchant portal or App Store/Google Play subscription settings.
- Save receipts, confirmation emails, or screenshots showing the cancelled status and end date.
Support and useful links
- Apple refunds and issues: reportaproblem.apple.com
- Google Play help: support.google.com/googleplay
- Recharge support and documentation: support.rechargepayments.com
Address
Mailing address
Recharge (listed contact address): 19215 Shoreline Lane #5, Huntington Beach, CA 92648, USA.
Notes on contacting
There is no indication that postal mail can be used to cancel subscriptions; cancellations are handled via the merchant portal or platform-specific controls.
For unresolved issues, contact your merchant account manager or Recharge support through the official support site linked above.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.