Cancel Red Planet: Simple Process

What is Red Planet

Overview

Red Planet is a budget hotel brand that operates properties in Asia and is headquartered in the Cayman Islands and Thailand.

The brand sells rooms via its website, third-party booking sites, and mobile app stores for subscription-style services where applicable.

Presence in New Zealand

Red Planet does not operate hotels in New Zealand and has no New Zealand postal cancellation address.

If you are in New Zealand you will still use the same online or app channels to manage bookings or subscriptions.

How to cancel Red Planet

Pre-paid web bookings (Red Planet website)

• Pre-paid bookings made on Red Planet's website cannot be cancelled; the booking is non-cancellable once confirmed and pre-paid.
• There is no procedural cancellation to submit that will result in a refund for pre-paid bookings - full prepayment (including taxes and service charges) is forfeited.

Pay-later and on-arrival bookings

• If you chose pay‑later (pay on arrival), contact the hotel or your booking confirmation channel before arrival if you cannot check in.
• If you fail to check in by 14:00 local time on the arrival date without prior notice, the hotel may cancel your booking and release the room.

Third-party bookings (e.g., Hotels.com)

• If you booked through a third party, manage cancellations through that booking site or app according to the rate you purchased.
• Some third‑party refundable rates (for example Red Planet Cebu via Hotels.com) allow free cancellation up to the deadline stated in the rate terms.

App Store / Google Play subscriptions

• Subscriptions must be cancelled through the store where you purchased them - not via Red Planet support directly.
• On Google Play: open the Play app, go to Subscriptions, select the subscription, then tap Cancel.

What happens when you cancel

Booking status and room availability

For pay‑later bookings that are cancelled or released, the room becomes available for other guests.

For pre‑paid bookings, there is no valid cancellation that returns the room to inventory with payment refunded.

Payments and renewals

Pre‑paid bookings result in forfeited payments if you attempt to cancel after payment is taken.

Subscription cancellations via app stores generally stop future renewals; access behavior depends on the store's policy.

Data and account access

Your booking records and account details usually remain accessible through the channel you used to book (site, third party, or app store).

If you need Red Planet to remove personal data, contact their support channel; retention policies vary by provider and jurisdiction.

Will I get a refund?

Pre-paid bookings

No refunds are given for pre‑paid Red Planet bookings. Once a pre‑paid booking is confirmed, the full payment is forfeited on cancellation or no‑show.

This includes any taxes and service charges applied to the reservation.

Refundable rates and exceptions

• Some third‑party rates (for example certain Red Planet Cebu rates on Hotels.com) are fully refundable if cancelled within the timeframe specified by that rate.
• App store purchases may have cooling‑off rights under NZ law, but refunds via Apple or Google are handled by those stores and may be refused.

Dispute and escalation options

If a refund is refused but you believe you are entitled under NZ law you can contact your bank to dispute the charge or consider the Disputes Tribunal for further remedies.

Document your booking, cancellation attempts, and any communications before escalating a dispute.

Red Planet plans and pricing

Summary of payment types

The table below summarises common Red Planet payment and cancellation characteristics based on the booking channel or product type.

Pricing table

Your consumer rights in New Zealand

Consumer Guarantees Act (CGA)

Under the CGA, services must be provided with reasonable care and skill and match their description.

If accommodation is not as described or is of unacceptable quality, remedies such as re‑booking, remedy, or refund may apply under NZ law.

Digital purchases and subscriptions

• NZ consumers often have a cooling‑off period for digital purchases; practical refunds for app store purchases depend on Apple/Google policies.
• If you cannot get a refund from the store, additional options include disputing the charge with your bank or pursuing the Disputes Tribunal.

Practical steps under NZ law

• Keep records: booking confirmations, receipts, and communications.
• Contact the seller (hotel or booking site) first, then escalate to your bank or the Disputes Tribunal if necessary.

Customer experiences

Positive feedback

Some guests - particularly at Red Planet Cebu - report very good scores for cleanliness and staff service.

Positive reviews highlight clean rooms, helpful staff, and good value for budget stays.

Negative feedback

Common dissatisfaction arises from the strict no‑cancellation / no‑refund policy on pre‑paid bookings.

Guests who need flexible plans often find the policy inflexible and may prefer refundable third‑party rates.

Balanced takeaway

If you need strict budget pricing, pre‑paid bookings may offer lower rates but carry higher risk if plans change.

For flexibility, consider refundable rates on third‑party sites or pay‑later options where available.

Documentation checklist

What to gather before cancelling or disputing

• Booking confirmation number and the exact rate name or code.
• Payment receipts, card statement lines, and timestamps of payment.
• Any correspondence with Red Planet, the hotel, or the booking site (emails, chat logs).

Additional helpful documents

• Photographs of the room or problems (if lodging a CGA quality claim).
• Proof of attempts to notify the hotel before a no‑show or late arrival.
• App store purchase receipts for subscription disputes.

Common mistakes

Assuming all rates are refundable

Many travellers assume every rate can be cancelled; in Red Planet's case pre‑paid web bookings are explicitly non‑refundable.

Always check the specific rate terms before booking to avoid surprises.

Trying to cancel subscriptions through the hotel

App store subscriptions cannot be cancelled by the hotel; users must cancel via Apple or Google Play.

Contacting the hotel support instead of the store will delay resolution of subscription cancellations.

Not documenting cancellation attempts

Failing to keep records of phone calls or emails makes disputes harder to prove if refunds are contested.

Save confirmations, timestamps, and screenshots when you attempt to cancel or notify the provider.

Comparative recap

Quick comparison

The table below compares core cancellation and refund behaviours across channels to help you choose the right option.

Comparison table

After cancelling

What to expect operationally

After a successful cancellation you should receive a confirmation from the channel you used to cancel (hotel, booking site, or app store).

If no confirmation arrives, follow up promptly and retain all correspondence for disputes.

Useful links and escalation

• Google Play - Manage subscriptions
• Apple - Cancel subscriptions
• New Zealand consumer rights guidance (MBIE)
• New Zealand Disputes Tribunal

Address

Headquarters

Red Planet is headquartered outside New Zealand (Cayman Islands and Thailand).

Specific corporate addresses are published on the company’s official site; NZ postal cancellation requests are not available.

New Zealand contact notes

Red Planet does not operate in New Zealand and has no NZ cancellation postal address.

If you need to cancel from New Zealand, use the booking site, hotel contact details, or the app store used for purchase.