Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Rocketgate service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Rocketgate: Easy Method
What is Rocketgate
Overview
RocketGate is an online payment gateway that provides payment processing and recurring-billing features for merchants and platforms.
It is used to manage transactions, subscriptions and trial billing but does not advertise clear New Zealand - specific consumer processes.
Core services
RocketGate offers tools such as recurring-billing, trial handling and merchant admin controls for subscription management.
Public documentation is limited on NZ-specific support and consumer-facing refund policies.
How to cancel Rocketgate
Primary cancellation method
There is no direct online cancellation link for RocketGate accounts available to consumers.
To cancel, you must submit a support ticket or contact RocketGate customer support by email or phone.
Step-by-step cancellation (recommended)
- Locate your account and transaction details (account email, merchant name, transaction ID).
- Open a support ticket via the RocketGate support channel or email the support address shown on your billing invoices.
- Alternatively call the customer support phone number if one is provided to you by the merchant or on invoices.
- Request explicit cancellation of recurring billing and ask for a cancellation confirmation reference or ticket number.
- Keep screenshots and written confirmation for your records; cancellations typically process immediately but can take up to ~24 hours.
What happens when you cancel
Access and future renewals
After cancellation, recurring charges should stop; most cancellations are processed immediately.
Allow up to approximately 24 hours for processing and one billing cycle to reflect the change on statements.
Data and account status
Your merchant-facing account access is controlled by the merchant using RocketGate’s admin tools, not always by a self-service consumer portal.
Ask support whether your account data or transaction history will remain accessible after cancellation.
Will I get a refund?
Refund policy summary
There is no clear, general public refund policy for RocketGate subscriptions available.
Refund outcomes may depend on the merchant using RocketGate and any merchant-specific terms rather than RocketGate itself.
If a refund is refused
- If RocketGate or the merchant refuses a refund, you may escalate the issue to your bank to dispute the payment or request a chargeback.
- Keep evidence: receipts, cancellation confirmation, screenshots and correspondence to support your dispute.
Rocketgate plans and pricing
Summary
No publicly available NZD pricing or detailed New Zealand plan information was found for RocketGate (2024/2025).
If you need exact pricing, contact the merchant or RocketGate sales/support directly for a quote.
Pricing table
| Plan | Price (NZD) |
|---|---|
| Basic | Varies |
| Standard | Varies |
| Enterprise | Varies |
Your consumer rights in New Zealand
Consumer Guarantees Act and digital services
The New Zealand Consumer Guarantees Act can apply to digital services in some circumstances, including expectations that services are as described and fit for purpose.
There is no public evidence that RocketGate’s terms explicitly provide NZ statutory cooling-off rights or a 14‑day refund period.
Chargebacks and dispute options
- If a refund is refused by the merchant or processor, New Zealand consumers can contact their bank to dispute unauthorised or incorrect charges.
- Use bank dispute processes and provide clear evidence of cancellation and correspondence to support a chargeback request.
Customer experiences
Reported negative experiences
Some public reviews and aggregators report serious concerns including security issues and negative reviews on Trustpilot.
Scam-detector services have given lower trust scores and flagged potential high‑risk activities in some reports.
Other user comments
Reddit threads and user discussions include reports of unexpected recurring charges and difficulty cancelling trials or features.
These reports suggest consumers should document interactions and monitor statements closely when using services billed through RocketGate.
Documentation checklist
What to prepare before contacting support
- Account email and username used with the merchant/gateway.
- Transaction ID(s), dates and amounts (from invoices or bank statement).
- Merchant name as it appears on your card or statement.
- Screenshots of billing, trial terms, or subscription pages.
- Any prior correspondence or support ticket numbers and the date/time of cancellation request.
How to send your request
- Send a support ticket or email with a clear subject (e.g., "Cancel subscription and refund request - [account/email]").
- Attach screenshots and include a request for a written confirmation and ticket number.
- Retain copies of all sent emails and any phone call notes (dates, names, times).
Common mistakes
Missing required information
Consumers often fail to include transaction IDs, merchant names or account emails when requesting cancellation.
Missing details can delay processing and make bank disputes harder to support.
Contacting the wrong party
Some assume they cancel via their bank or app store, but RocketGate cancellations must be requested from RocketGate support or the merchant using RocketGate.
Also avoid waiting too long to escalate to your bank if a refund is refused; banks have time limits for disputes.
Comparative recap
Quick comparison
| Feature | RocketGate | Typical payment gateway |
|---|---|---|
| Cancellation method | Support ticket / email / phone only | Often includes online self‑service cancellation |
| Refund clarity | No clear public refund policy | Many gateways publish clear refund/merchant policies |
| New Zealand consumer protections | No evidence of NZ‑specific procedures; rely on bank disputes | Some provide clearer local consumer information |
| Public reputation | Mixed to negative reports on reviews and risk aggregators | Varies by provider; many have established NZ support channels |
Interpretation
RocketGate functions as a processor with recurring-billing tools but lacks clearly published NZ consumer-facing cancellation/refund policies.
For New Zealand consumers, practical recourse often involves documenting cancellation and using bank dispute mechanisms if refunds are denied.
After cancelling
Next steps
Save written confirmation of cancellation and monitor your bank or card statements for continuing charges.
If charges continue after 24 hours or you are refused a refund, contact your bank to start a dispute or chargeback.
Helpful links
- Consumer NZ - consumer information
- Commerce Commission NZ - consumer protection
- Netsafe - report online fraud and scams
- RocketGate - recurring billing features
- JoinChargeback - how to cancel RocketGate (guide)
Address
New Zealand postal address
No New Zealand postal address for RocketGate cancellations was found in public listings or documentation.
There is no NZ‑specific physical address to use when requesting cancellation.
Other available addresses
The only publicly noted physical contact for privacy matters is located in Puerto Rico, USA, and is unrelated to NZ cancellations.
Use RocketGate support channels (ticket, email, phone) and keep records rather than relying on a postal address.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.