Serviço de cancelamento N.º 1 em Portugal
Senhora, Senhor,
Notifico através desta a minha decisão de pôr termo ao contrato relativo ao serviço Royal Mail.
Esta notificação constitui uma vontade firme, clara e inequívoca de cancelar o contrato, com efeito na primeira data possível ou de acordo com o prazo contratual aplicável.
Solicito que tome todas as medidas úteis para:
– cessar toda a faturação a partir da data efetiva de cancelamento;
– confirmar-me por escrito a boa tomada em conta deste pedido;
– e, se for o caso, transmitir-me o extrato final ou a confirmação de saldo.
Este cancelamento é-lhe dirigido por correio eletrónico certificado. O envio, a datação e a integridade do conteúdo estão estabelecidos, o que faz dele um escrito comprovativo que responde às exigências da prova eletrónica. Dispõe portanto de todos os elementos necessários para proceder ao tratamento regular deste cancelamento, de acordo com os princípios aplicáveis em matéria de notificação escrita e de liberdade contratual.
De acordo com as regras relativas à proteção de dados pessoais, solicito também:
– que elimine todos os meus dados não necessários às suas obrigações legais ou contabilísticas;
– que encerre qualquer espaço pessoal associado;
– e que me confirme a eliminação efetiva dos dados segundo os direitos aplicáveis em matéria de proteção da vida privada.
Conservo uma cópia integral desta notificação assim como a prova de envio.
Cancel Royal Mail: Easy Method
What is Royal Mail
Overview
Royal Mail is a UK-based postal and parcel delivery operator that also sells stamps, collectibles and online postage services worldwide.
Customers use Royal Mail for single online purchases, subscriptions (bulletins/collections), and generated postage labels via online portals such as Click & Drop and Online Postage.
Services relevant to New Zealand customers
New Zealand customers may interact with Royal Mail through the Royal Mail Shop, subscription services, Online Postage (including Amazon-related services) and Click & Drop label generation.
Different services have different cancellation and refund rules; consumers should check the specific terms for the service they used.
How to cancel Royal Mail
Cancelling Royal Mail Shop orders (stamps, philatelic items)
- You may cancel within 14 days after the day following delivery (or after the last item of multiple deliveries) if you are a consumer, not a business customer.
- To cancel, contact Customer Services, or use the cancellation form / web form provided in the Shop terms.
- Refunds include the price paid plus the least expensive delivery method, subject to deductions if goods were handled unnecessarily.
Cancelling subscriptions, Online Postage and Click & Drop
- Subscriptions: after the 14-day right-to-cancel, give written notice - one month for bulletin magazines, six weeks for regular deliveries; a pro-rata refund may apply.
- Online Postage: unused postage labels can be cancelled within the cancellation period unless the label has been used or refused for posting. Cancellation can be electronic or written.
- Click & Drop labels: request a refund online from the Orders page or by post within 14 calendar days of the ‘post-by’ date; follow the Click & Drop refunds process for unused labels.
How to send written cancellation or postal requests
- Use the shop or service-specific online forms where available for fastest processing.
- If posting correspondence, use the address: Royal Mail Customer Account Processing centre PO BOX 579 CHESTERFIELD S49 1WW.
- Keep copies of cancellation notices, returned-item proof and any tracking or order numbers.
What happens when you cancel
Access and service stops
On successful cancellation, future deliveries (subscriptions or recurring services) generally stop after the notice period or at the end of the paid term.
For single orders, cancellation within the allowed window triggers return instructions and refund processing once returned goods are received or notice is given.
Renewals, accounts and data
Automatic renewals for subscriptions will stop once cancellation is processed; check your account or confirmation email to confirm termination.
Data retention and account details remain subject to Royal Mail’s privacy policy; retain copies of confirmations for disputes.
Will I get a refund?
Standard refund rules
Refunds for cancelled eligible orders are normally issued within 14 days of receiving returned goods or of receiving proof of posting the items back to Royal Mail.
Refunds typically include the product price and the least expensive delivery option used, except where the value has been reduced by unnecessary handling.
Exceptions, damaged or incorrect goods
- If goods are damaged, missing or incorrect, notify Royal Mail within 7 days of receipt.
- Return products within 14 days (or follow the specific returns process); Royal Mail may refund or replace and cover return postage cost.
- Click & Drop refunds for unused labels: online refunds processed within up to 5 working days and credited within 21 days; postal refunds follow PayPal processing timelines.
Royal Mail plans and pricing
Service categories
The following table summarises service types and typical pricing availability for cancellation/refund context. Specific prices vary by service, destination and product options.
| Service / Plan | Typical Price | Notes |
|---|---|---|
| Royal Mail Shop (single online purchases) | Varies | Includes stamps, philatelic items; delivery cost refunded as the least expensive method on cancellation. |
| Subscriptions (bulletins, collections) | Varies | Subscription term pricing; pro-rata refunds available on cancellation after cooling-off. |
| Online Postage / Click & Drop (labels) | Varies | Labels priced per service and weight; unused labels may be refundable within specified windows. |
Your consumer rights in New Zealand
Key statutory protections
Under New Zealand’s Consumer Guarantees Act 1993, consumers have rights to services and goods that meet guarantees of acceptable quality, fitness for purpose and match their description.
Clauses attempting to exclude or limit those rights (for example “no refunds” or “no returns”) are not enforceable in New Zealand.
Remedies available to NZ consumers
- Right to request repair, replacement or full refund for goods or services that fail to meet guarantees.
- Royal Mail cannot contract out of these rights for New Zealand consumers; statutory remedies take priority over terms that limit them.
- Keep evidence (receipts, order numbers, photos of damage) when seeking remedies under NZ law.
Customer experiences
Positive reports
Some customers report timely delivery even during busy periods, with parcels dispatched one day and delivered the next in isolated cases.
These positive experiences suggest Royal Mail can perform well under certain conditions and routes.
Common complaints
- Frequent reports of delays, especially for 48-hour tracked services that can take much longer.
- Missed or falsely attempted deliveries with no notification left, and inconsistent customer service responses.
- Mobile app reliability issues: failing to save tracking numbers, crashes and login problems.
Documentation checklist
Essential documents to prepare
- Order number, invoice or receipt for the purchase or subscription.
- Proof of delivery / delivery date and any tracking numbers.
- Photos of damaged goods (if applicable) and dates of first notification to Royal Mail.
Optional but helpful records
- Copies of cancellation emails, web form submissions or postal notices sent to Royal Mail.
- Proof of posting returns (tracking, receipt) and bank / PayPal transaction details for refunds.
Common mistakes
Missing cancellation windows
Attempting to cancel after the 14-day cooling-off period for Shop purchases or after the specific subscription notice period is a frequent error.
If you miss the window, you may still be able to obtain a pro-rata refund or other remedy under NZ consumer law - contact Royal Mail and retain your records.
Poor evidence or wrong contact method
Failing to keep proof of posting or not using the specified online forms can slow or jeopardise refunds and claims.
Always keep order numbers, screenshots of web forms and written confirmation of cancellation; use the correct postal address or online portal for the service used.
Comparative recap
Quick comparison by service
The table below summarises key cancel/refund elements across different Royal Mail services mentioned in this guide.
| Service | Cancellation window | Refund timing | How to cancel |
|---|---|---|---|
| Royal Mail Shop (consumer orders) | 14 days after the day following delivery | Refund within 14 days of returned goods receipt or notice | Customer Services, cancellation form or web form |
| Subscriptions (bulletins / regular) | 14-day initial right; then 1 month (bulletin) or 6 weeks (regular) written notice | Pro-rata refund for unused term | Written notice per subscription terms |
| Online Postage (unused labels) | Within the cancellation period if unused | Refund within 14 days of notice (if applicable) | Electronic cancellation or written notice / cancellation form |
| Click & Drop labels (unused) | Within 14 calendar days of the ‘post-by’ date | Processed up to 5 working days; credited within 21 days | Orders page online or by post with completed form |
After cancelling
Confirmations and follow-up
After cancellation, confirm you have a written or emailed cancellation confirmation and any return instructions.
If you do not receive confirmation, contact Customer Services again and keep records of all attempts to resolve the issue.
Useful links and where to get help
- Royal Mail Shop terms and conditions: shop.royalmail.com
- Click & Drop refunds and help: help.parcel.royalmail.com
- Online Postage / Amazon terms: royalmail.com
- New Zealand Consumer Guarantees Act overview: Consumer Guarantees Act 1993
Address
Postal address for written cancellations
Royal Mail Customer Account Processing centre
PO BOX 579
CHESTERFIELD S49 1WW
Keep this address on file
If you send cancellations or refund requests by post, include full order details and retain proof of posting to support any claim.
Serviços de cancelamento semelhantes
FAQ
Aviso importante sobre os limites do serviço
Num espírito de transparência e prevenção, é essencial relembrar os limites inerentes a qualquer serviço de envio desmaterializado, mesmo quando é datado, rastreado e certificado. As garantias incidem sobre o envio e a prova técnica, mas nunca sobre o comportamento, a diligência ou as decisões do destinatário.
Atenção, Postclic não pode:
- garantir que o destinatário receba, abra ou tome conhecimento do seu correio eletrónico.
- garantir que o destinatário trate, aceite ou execute o seu pedido.
- garantir a exatidão ou a integralidade do conteúdo redigido pelo utilizador.
- garantir a validade de um endereço errado ou não atualizado.
- impedir uma contestação do destinatário sobre o alcance jurídico do correio.