Cancel Sittercity: Easy Method

What is Sittercity

Overview

Sittercity is an online marketplace that connects parents with caregivers such as babysitters, nannies and pet sitters.

The service offers free accounts and a paid Premium Membership that unlocks messaging and contacting caregivers directly.

Main features

Key features include searchable caregiver profiles, reviews, messaging and membership-based contact tools.

Memberships and some app-based subscriptions are managed either through Sittercity or the app store used to purchase them.

How to cancel Sittercity

Web (desktop or mobile)

• Log into your Sittercity account.
• Go to Account Settings → Membership → Manage subscription.
• Choose Downgrade to Basic to turn off auto‑renewal.
• See the official instructions: Cancel my Premium Membership.

iOS App (App Store)

• Open iPhone Settings and tap your name (Apple ID).
• Tap Subscriptions, locate the Sittercity subscription and tap Cancel Subscription.
• Apple manages billing for App Store purchases; cancel in Apple settings even after deactivating your Sittercity account.

Google Play / Android

• If you subscribed via Google Play, manage and cancel the subscription through Google Play subscriptions.
• Follow Google Play's subscription help: Google Play - Cancel a subscription.

Account deactivation

• Go to Account Settings → Membership section → Deactivate account.
• Deactivating a parent account will immediately cancel an on‑file Premium subscription; iOS purchases still require cancellation via Apple.
• See Sittercity guidance: Close my parent account.

What happens when you cancel

Access after cancellation

Cancelling auto‑renewal or downgrading to Basic typically lets you keep access until the current paid period ends.

After the paid period expires, contact features included with Premium will no longer be available.

Renewal and billing

Turning off auto‑renewal stops future charges but does not retroactively refund prior payments.

For App Store or Google Play purchases, billing is handled by the platform and must be managed there as well.

Account data and deactivation

Deactivating your account hides your profile and prevents further contact from caregivers.

Account data retention policies are set by Sittercity; contact support if you need specific data removed.

Will I get a refund?

Official refund policy

Sittercity's stated policy: membership purchases and renewal fees are non‑refundable and no credits are provided for unused time.

See the official article: Can I get a refund for my membership?.

Exceptions and disputed refunds

• Some users report individual refunds granted by support agents in specific cases, but these are not guaranteed.
• If you believe a charge is incorrect, you can dispute it with your bank or the app store (Apple/Google) as applicable.
• For App Store purchases try reportaproblem.apple.com; for Google Play follow Google's refund process.

Sittercity plans and pricing

Pricing summary

Sittercity publishes pricing in USD; exact NZD prices were not found for New Zealand users.

Check the App Store subscription listing or contact Sittercity support for the most current NZD pricing.

Notes about currency and local pricing

If you purchased through Apple or Google Play, your statement will show the local currency conversion used by the platform.

Sittercity may not display NZD pricing directly on its website.

Your consumer rights in New Zealand

Relevant laws

New Zealand consumer protections include the Consumer Guarantees Act and the Fair Trading Act.

These laws prohibit misleading practices and require services to be supplied as promised.

What you can do if problems arise

• Raise a dispute with your bank or card provider for incorrect charges.
• File complaints with the Commerce Commission: comcom.govt.nz.
• Use Consumer Protection NZ resources: consumerprotection.govt.nz.
• For App Store/Google Play purchases, use the platform refund/report mechanisms provided by Apple and Google.

Customer experiences

Positive feedback

Some reviewers praise Sittercity customer service, naming helpful staff and fast responses.

There are reports of support agents successfully cancelling memberships and issuing refunds in under 24 hours for individual cases.

Negative feedback

Other reviews report unexpected auto‑renewals, difficulty obtaining refunds, and billing disputes after cancellation.

Complaints also mention perceived deceptive billing, non‑responsive matches and general dissatisfaction on third‑party review sites.

Documentation checklist

What to have ready before cancelling

• Account email and username used on Sittercity.
• Subscription details (payment method, last charged date, receipt or bank statement).
• Device used to subscribe (Web, iOS, Android) and screenshots if available.

Optional evidence if disputing charges

• Screenshots of account settings showing downgrade or deactivation.
• Receipts, bank statements or App Store/Google Play purchase records.
• Support correspondence (ticket numbers, agent names, timestamps).

Common mistakes

Canceling only on the website

Example: a user downgrades on the Sittercity website but forgets to cancel the subscription in Apple or Google, leading to continued charges.

Always check where you originally purchased the subscription and cancel there as well.

Assuming “deactivate” refunds charges

Example: deactivating an account stops future use but typically does not trigger a refund for the current billing period.

Do not assume deactivation equals a refund; contact support or the platform for disputes.

Comparative recap

Quick comparison

The table below summarises cancellation steps, refund likelihood and notes by channel.

How channels differ

Web cancellations are handled by Sittercity directly; App Store and Google Play purchases are controlled by the platforms.

Refund chances are generally low per Sittercity policy, but app stores provide additional dispute routes.

After cancelling

Check your statement

Monitor your bank or card statement for any further charges after cancellation.

If you see unexpected charges, save the transaction details to dispute with your bank or app store.

Useful links and follow-up

• Sittercity cancel Premium Membership: Cancel my Premium Membership
• Sittercity close parent account: Close my parent account
• Apple refund/report: reportaproblem.apple.com
• Google Play subscriptions help: Google Play - cancel a subscription
• Commerce Commission NZ: comcom.govt.nz
• Consumer Protection NZ: consumerprotection.govt.nz

Address

Mailing address

Sittercity corporate mailing address (U.S.):

Sittercity, 20 West Kinzie Street #1500, Chicago, Illinois 60654, United States

Notes about local addresses

No New Zealand‑specific postal address was located in public Sittercity documentation.

If you need local support, use the online support articles or contact your payment provider or app store for local help.