Cancel Velocity: Easy Method

What is Velocity

Overview

Velocity refers to services and products using the "Velocity" name in New Zealand, including the Velocity Frequent Flyer rewards program and VQ Velocity digital platforms.

These services cover memberships, digital subscriptions and rewards-store purchases that interact with apps, web portals and partner programs.

Scope and providers

Different providers operate under the Velocity name: an airline rewards program (Velocity Frequent Flyer) and digital/coach-managed platforms (VQ Velocity).

Cancellation and refund processes differ by provider and by how you subscribed (App Store, Google Play, web or coach-managed).

How to cancel Velocity

Cancel via App Stores

• App Store (Apple): Cancel through your device settings under Subscriptions; Apple manages billing and applies App Store policies.
• Google Play: Cancel via Google Play subscriptions in your Google account settings; Google Play policy applies.

Cancel via Web or eStore

• Velocity Frequent Flyer (web): Request cancellation by contacting Velocity via their eStore help or the website 'Contact us' option.
• Account owner must make the cancellation request using the registered account details.

Cancel coach-managed accounts (VQ Velocity)

• If your account is coach-managed, cancel by sending a "Cancel Account" message in the in-widget messaging system.
• Alternatively email a "Cancel Account" request from the registered email address or ask your assigned coach to action the cancellation.

What happens when you cancel

Access and services

Cancellation generally stops future billings and can immediately remove access to subscription features, depending on how the subscription was set up.

App-store cancellations are governed by Apple/Google timing rules; web cancellations depend on Velocity's processing.

Renewals and future charges

Automatic renewals should cease after cancellation, but check your billing platform (Apple ID, Google account or payment method) for confirmation.

Retain confirmation emails or screenshots showing the cancellation to avoid unexpected renewal charges.

Data and account records

Velocity may retain account data per its privacy and terms; request data deletion if required under applicable privacy rules.

If you need record of balances or points, capture this information before cancelling the account.

Will I get a refund?

Rewards Store purchases (physical goods)

Refunds or replacements are available for major product failures under New Zealand law (Consumer Guarantees Act).

No refunds are provided for change-of-mind purchases; for faulty goods you may be entitled to repair, replacement or refund.

Digital subscriptions and services

Digital services generally do not receive automatic prorated refunds once delivered.

Some discretionary refunds may be offered if the account is unused or if cancellation occurs at the start of a billing cycle - contact support to request this.

Cooling-off period and exceptions

New Zealand does not mandate a 14-day cooling-off right for digital services; this consumer right is typically an EU practice.

If you believe a service was not provided with reasonable care or is substantially faulty, you can seek remedies under the Consumer Guarantees Act.

Velocity plans and pricing

Summary

No definitive NZD pricing information for Velocity plans was located in public sources for 2024/2025.

If you need precise plan prices, check the specific product page, app store listing or contact Velocity support directly.

Quick note

Use the table below as a placeholder; contact the vendor for up-to-date pricing and plan details.

Your consumer rights in New Zealand

Consumer Guarantees Act (CGA) - overview

The Consumer Guarantees Act applies to goods and services supplied in trade, including many digital services and subscriptions.

Sellers cannot contract out of CGA guarantees - even if their terms say "no refunds". Your statutory rights remain intact.

Key guarantees and remedies

• Services: must be provided with reasonable care and skill, fit for purpose, and completed within a reasonable time if no timeframe agreed.
• Goods: must be of acceptable quality, fit for purpose and as described.
• Remedies: repair, replacement or refund for major failures; cancel and request refund for substantial service failure.

How to enforce your rights

If the vendor refuses a remedy covered by the CGA, request escalation, keep evidence and contact consumer protection bodies for advice.

Useful guidance is available from Consumer NZ and the government consumer protection site linked below.

Customer experiences

Positive feedback

Some business users rate Velocity software positively for usability and integration across rating, billing and client portals.

Capterra reviews note strengths in customer service and feature sets for certain Velocity products.

Negative feedback

Public reviews for Velocity Frequent Flyer include recurring complaints about points not credited, service responses and partner booking issues.

Users on Trustpilot and Reddit report technical problems, booking integration issues and difficulty adding loyalty numbers for partner flights.

Balanced takeaway

Experiences vary by product and by how memberships were purchased; many issues relate to partner integrations and platform-specific bugs.

Before cancelling, confirm whether your problem is resolvable (points crediting, coach assistance or a technical fix) to avoid losing benefits.

Documentation checklist

Essential account information

• Registered email address and account username.
• Membership or account number (e.g., Velocity Frequent Flyer number).
• Date of last payment and billing method (Apple ID, Google account, card).

Proof and evidence

• Receipts or proof of purchase for subscriptions or rewards-store orders.
• Screenshots of account status, points balances, error messages or billing entries.
• Any correspondence with support (emails, chat transcripts) and names of support agents.

Coach-managed specifics

• Coach contact name and any in-widget message history.
• Confirmation of the registered email if cancellation will be emailed from that address.

Common mistakes

Cancelling the wrong subscription

Users sometimes cancel in the App Store or Google Play while the subscription was created directly on the Velocity website (or vice versa).

Always check where the recurring charge originates - Apple/Google or Velocity's web billing - before cancelling.

Not using the registered email or account holder

Requests sent from an unregistered email can be delayed or rejected; cancellations must usually be requested by the account owner.

If coach-managed, follow the coach-managed cancellation routes to avoid miscommunication.

Assuming automatic refunds or cooling-off rights

Many users expect an EU-style 14-day cooling-off period for digital services; New Zealand law does not provide this automatically.

Check CGA remedies for faults or substantial service failures rather than expecting a change-of-mind refund.

Comparative recap

Method comparison

The table below summarises cancellation routes, where to cancel and typical refund likelihood to help you choose the right path.

Refer to links below for direct support pages and the provider's terms for final confirmation.

After cancelling

What to do immediately

Save confirmation of cancellation and any remaining balances or points statements for your records.

Check that the billing platform (Apple ID, Google account or card provider) shows no further recurring charges.

Where to get help

Velocity eStore Help: Velocity eStore Help.

VQ Velocity cancel instructions: VQ Velocity - Cancelling Your Account.

Consumer assistance

Consumer rights and CGA guidance: Consumer NZ - Consumer Guarantees Act.

Velocity Rewards Store terms: Velocity Rewards Store Terms.

Address

Postal address (program corporate)

P.O. Box 1034, Spring Hill, Queensland 4004, Australia.

Note: There is no specific New Zealand postal address publicly listed for Velocity Frequent Flyer; use online contact options for faster service.

Support contacts

Use in-app support, eStore Help pages or coach messaging for fastest response; postal requests may be slower.

Keep copies of any mailed notices and allow extra time for cross-border processing if you choose postal contact.