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Cancel Starmaker: Easy Method
What is Starmaker
Overview
Starmaker is a mobile and web karaoke/social singing app that lets users record, share and interact around music performances.
The service is referenced in its own terms and in third‑party listings as StarMe or StarMakerApp in some documents.
Main features
Features include song recordings, social sharing, in‑app subscriptions and optional verification for performers.
Subscriptions and purchases are typically handled through the platform (Apple App Store or Google Play) or via StarMaker’s web services.
How to cancel Starmaker
Cancel on iPhone (App Store)
- Open Settings on your iPhone.
- Tap your Apple ID at the top, then Subscriptions.
- Find Starmaker and tap Cancel Subscription; cancel at least 24 hours before the billing period ends to avoid renewal.
Cancel on Android (Google Play)
- Open the Google Play Store app and tap your profile icon.
- Go to Payments & subscriptions → Subscriptions, select Starmaker and choose Cancel subscription.
- Google allows cancellation at any time through its subscription interface; refunds must be requested from Google.
Cancel via web / StarMaker direct
- Send a written termination request (for example an email) to [email protected] to notify StarMaker of your intent to terminate.
- Delete the app from your device and revoke any saved payment methods as additional steps.
- Note: StarMaker’s terms state refunds for subscriptions are the responsibility of Apple or Google, not StarMaker.
What happens when you cancel
Access after cancellation
After cancelling a subscription you typically retain access until the current paid period ends.
Access is not usually cut immediately unless specified by the platform or account status changes.
Renewal and billing
Auto‑renewal is stopped on cancellation; you will not be charged for the next billing cycle if cancellation is processed in time.
For iOS, cancel at least 24 hours before period end. For Google Play, cancellation takes effect according to Play’s subscription rules.
Account data and content
Deleting the app does not necessarily delete your account or content stored by the service.
If you want full deletion, contact support in writing and request account removal; keep copies of any confirmations.
Will I get a refund?
Official policy
- StarMaker (StarMe) states it disclaims liability for subscription refunds; refunds are handled by Apple or Google.
- For subscriptions bought through Apple or Google you must use the platform refund processes to request reimbursement.
Possible exceptions
Statutory consumer remedies may apply if a service is defective or misleading, but StarMaker’s terms do not expressly promise a 14‑day cooling‑off.
If you believe statutory rights apply in New Zealand, raise the issue with the platform and retain documentation supporting your claim.
Starmaker plans and pricing
Typical plan types
Exact New Zealand dollar prices were not available in the sources used for this guide.
Price shown at checkout depends on your App Store or Google Play country and conversion rates.
Pricing table
| Plan | Price (NZ$) | Notes |
|---|---|---|
| Weekly | Varies | App Store/Play Store conversion at checkout |
| Monthly | Varies | Price depends on region and platform billing |
| Yearly | Varies | Annual billing may offer a discount; check store listing |
Your consumer rights in New Zealand
Statutory protections
New Zealand law (Consumer Guarantees Act and Fair Trading Act) provides remedies when digital services are defective or information is misleading.
These statutory rights can apply even if a provider’s terms do not mention them explicitly.
How to use your rights
- Document the problem (screenshots, timestamps, receipts).
- Raise the issue with StarMaker and the platform where you bought the subscription.
- If unresolved, consider contacting New Zealand consumer authorities or seeking dispute resolution advice.
Customer experiences
Summary of feedback
Available reviews show mixed to negative experiences; Trustpilot entries were not strongly positive in the sources reviewed.
Some users report frustration with support responsiveness and content moderation decisions.
Common complaints
- Accounts or features being restricted or banned without clear explanation.
- Allegations of opaque verification processes for performer tags.
- Reports on forums about inauthentic feedback and a spend‑focused experience.
Documentation checklist
Proof of purchase
- Order receipts from Apple App Store or Google Play (email or in‑app purchase history).
- Transaction IDs, billing dates and the payment method used.
Support communications
- Copies of all emails to [email protected] and any in‑app tickets.
- Screenshots of subscription settings and cancellation confirmations.
Common mistakes
Assuming the app can cancel platform subscriptions
Users often try to cancel subscriptions inside the Starmaker app; platform subscriptions must be managed through Apple or Google.
Failure to cancel via the correct platform can lead to unexpected renewals.
Missing deadlines and assuming refunds
On iOS you must cancel at least 24 hours before the billing period ends; missing this can cause a charge for the next period.
Many users also assume StarMaker will refund subscriptions - StarMaker directs refund requests to Apple or Google instead.
Comparative recap
Platform comparison
| Platform | How to cancel | Who handles refunds | Deadline / Notes |
|---|---|---|---|
| App Store (iOS) | Cancel via iPhone Settings → Apple ID → Subscriptions. | Apple | Cancel at least 24 hours before period end to avoid renewal. |
| Google Play | Cancel via Google Play Store → Subscriptions. | Can cancel at any time via Play; request refunds from Google. | |
| Web / Direct (StarMaker) | Send written notice to [email protected] and delete app. | Apple or Google for subscriptions; StarMaker disclaims refund liability. | No NZ‑specific postal cancellation address; use email or platform controls. |
After cancelling
Immediate actions
- Keep the confirmation of cancellation and the final receipt for your records.
- Check that access remains until the end of the paid period and monitor your payment method for unexpected charges.
Helpful links and next steps
- Apple: View, change or cancel subscriptions
- Google Play: Cancel subscriptions
- Contact Starmaker support ([email protected])
- New Zealand consumer rights information
Address
Primary corporate address
Skywork Ai Pte. Ltd., 2 Science Park Drive, #01‑08, Ascent, Singapore 118222, Singapore.
Notes for New Zealand users
There is no dedicated New Zealand postal address for cancellations listed in the available materials; use email or platform controls for prompt action.
If you need further assistance, keep written proof of your cancel request and contact New Zealand consumer authorities for unresolved disputes.
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Written by Lily Roberts
eIDAS legal expert · 8 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 8 years.