Cancel Tractive: Easy Method

What is Tractive

Company overview

Tractive provides GPS trackers and subscription-based location services for pets and other animals. The service combines a physical tracker, mobile apps, and online account management.

Service scope in New Zealand

In New Zealand, Tractive sells trackers and subscription plans through its website and via app stores. Local consumer protections still apply to purchases made from the New Zealand entity.

How to cancel Tractive

Cancel a subscription bought on the web

• Log in to my.tractive.com.
• Go to Trackers & Subscription Plans, select the tracker, then choose Subscription Plan.
• Click Cancel Subscription Plan - this stops auto-renewal; cancellation takes effect at the end of the current billing period.
• See the online help: How to cancel your subscription.

Cancel a subscription bought via App Store or Google Play

• If you purchased through Apple (iOS) or Google Play (Android), cancel directly with Apple or Google; Tractive cannot cancel those subscriptions for you.
• Follow Apple or Google’s subscription management steps in their account settings.
• Guidance for store cancellations: How to cancel via the App Store or Google Play.

Pause subscription instead of cancelling

• Log in at my.tractive.com to pause your plan at any time.
• The service can be resumed automatically on a chosen date; see How to pause your subscription.

What happens when you cancel

Access and service period

Cancelling a web-based subscription stops automatic renewal immediately. Service continues until the end of the current paid billing period.

If you bought via Apple or Google, cancellation there also stops future renewals but the store controls the effective date.

Account data and device use

Your Tractive account and historical location data typically remain accessible unless you delete the account.

Trackers may still function locally, but location services requiring an active subscription will stop after the paid period ends.

Will I get a refund?

30-day money-back guarantee for web subscriptions

• Web-based subscription plans are fully refundable if cancelled within 30 days of activation or renewal (30-day money-back guarantee).
• To request a refund for a qualifying web subscription, use Tractive’s support channels and provide proof of activation/renewal date.

Returns for trackers and other refund rules

• Trackers and accessories purchased from the Tractive online shop can be returned within 30 days of receipt for a refund; refunds are processed within 10 days after the return is received.
• No refunds are available for cancellations made after the initial 30-day period for prepaid plans other than monthly - service continues until the end of the paid term.

Tractive plans and pricing

Plan overview

Tractive offers monthly and prepaid subscription plans for device connectivity and tracking features.

Exact pricing can vary by country, promotions, and plan length.

Pricing table

Your consumer rights in New Zealand

Consumer Guarantees Act 1993

The Consumer Guarantees Act 1993 gives guarantees for goods and services in New Zealand.

Tractive cannot contract out of these statutory rights; terms like "no refunds" cannot override the Act.

Fair Trading Act 1986

The Fair Trading Act 1986 prohibits misleading or deceptive conduct in trade practices.

Information about cancellation and refunds must not be misleading; consumers can rely on accurate statements about terms and processes.

Customer experiences

Positive feedback

• Users praise accurate GPS tracking and long battery life, which gives peace of mind for pet monitoring.
• Many report excellent, prompt, and empathetic customer service, particularly for device replacements or troubleshooting.

Negative feedback

• Some customers complain of slow customer service responses and no phone support, relying on ticket systems instead.
• There are reports of difficulties cancelling or receiving refunds, including unexpected auto-renewals and denied prorated refunds.

Documentation checklist

What to prepare before contacting support

• Account email address and username used for the Tractive account.
• Order number, subscription activation or renewal date, and payment method details.
• Tracker serial number (if returning hardware) and proof of purchase or delivery.

Supporting materials to include

• Screenshots of subscription status or attempts to cancel.
• Copies of communication with Tractive support and bank or store receipts.
• Clear reason for the cancellation or return to speed processing.

Common mistakes

Canceling in the wrong place

A common error is trying to cancel a subscription in the Tractive portal when the subscription was bought through Apple or Google Play.

If purchased via an app store, you must cancel through that store’s subscription settings, not Tractive’s website.

Expecting automatic prorated refunds

Customers sometimes expect refunds for unused time on prepaid annual plans; Tractive’s policy generally provides no refunds after the 30-day window for prepaid plans other than monthly.

Always check purchase terms and confirm refund eligibility before cancelling.

Comparative recap

Quick comparison

The table below summarises cancellation, refund eligibility, and common issues by purchase channel.

Comparison table

After cancelling

Confirm the cancellation

• Check for a confirmation email or subscription status in my.tractive.com.
• For app store purchases, verify cancellation in your Apple or Google account settings.

Useful links and next steps

• How to cancel your subscription (Tractive): help.tractive.com
• How to pause your subscription: help.tractive.com
• App store cancellation guidance: help.simple.life
• Keep records of confirmations, return tracking, and any support ticket numbers for potential disputes.

Address

Registered office for service in New Zealand

Care of Brian Robert Ellis

1 Colmar Road, Mellons Bay, Auckland 2014, New Zealand

Postal cancellation guidance

If sending cancellation or return correspondence by post, include account details, order numbers, and a clear request for cancellation or refund.

Retain proof of postage and consider using tracked delivery for important documents.