Cancel Tracki: Easy Method

What is Tracki

Overview

Tracki is a GPS tracking product and subscription service that provides real‑time location updates for devices and assets worldwide.

Main features

Typical features include configurable update frequencies, global coverage options, and a mobile app for monitoring devices remotely.

How to cancel Tracki

Contact Tracki directly (required for direct subscriptions)

• Tracki direct subscriptions cannot be cancelled inside the app or by web self‑service.
• You must contact Tracki via Live Chat or phone; an example phone number listed is +1 323 785 2020.
• Official instructions: Tracki cancellation (omni.tracki.com).

Cancel App Store or Google Play purchases

• iOS App Store subscriptions: cancel through Apple (Settings → Apple ID → Subscriptions → Cancel).
• Google Play subscriptions: cancel through Google Play (Menu → Subscriptions → Cancel).
• Tracki’s support may still be contacted for account help, but purchases via Apple/Google are managed by those platforms. See track-app.io.

What happens when you cancel

Access to the service

Cancellation typically stops automatic renewals at the end of the current billing period.

Access to paid tracking features usually continues until the paid period expires unless Tracki states otherwise.

Data and account effects

Location history and account data retention policies are set by Tracki and may persist after cancellation.

If you need data exported or deleted, request this from Tracki support and retain records of the request.

Will I get a refund?

Device returns and conditions

If a Tracki device has not been activated you may return it within 30 days for a full refund, minus shipping and handling.

• Merchandise must be in original condition; missing parts can incur up to a US$25 restocking fee.
• Refunds are typically processed within about 14 days after an approved RMA. See Tracki return policy.

Subscription and data plan refunds

Subscription refunds are limited: refunds are possible within six months of payment and are generally limited to one month's worth of service.

• Prorated refunds may apply for long‑term plans cancelled early and are granted at Tracki’s discretion.
• Shipping, handling and taxes are normally non‑refundable.

Tracki plans and pricing

Pricing currency and availability

Tracki publishes subscription pricing in USD; there is no NZD‑specific pricing or NZ plans listed publicly.

Prices below reflect the USD offerings found in Tracki materials.

Plan table

Your consumer rights in New Zealand

Key legal protections

Consumers in New Zealand are protected by the Consumer Guarantees Act (CGA) and the Fair Trading Act (FTA).

These laws require goods and services to be fit for purpose, of acceptable quality, and accurately described.

How this applies to Tracki

Tracki’s 30‑day return policy and refund limitations must still comply with the CGA and FTA where a product is faulty or not fit for purpose.

• Terms that say “no refunds” or that make refunds wholly discretionary may conflict with NZ consumer law in certain circumstances.
• Keep proof of purchase and any communications if you need to escalate a complaint under NZ law.

Customer experiences

Positive feedback

Some customers praise Tracki for reliable devices, ease of installation, broad coverage and helpful support staff.

SiteJabber reviews highlight reliability and responsive customer service for many users. See SiteJabber.

Negative feedback

Other users report frustrating app glitches, problems changing payment methods, and difficulties cancelling subscriptions.

Complaints on JustUseApp and Reddit mention trouble obtaining full refunds and cancelling without contacting support. See JustUseApp and Reddit.

Documentation checklist

Essential items to keep

• Proof of purchase (order confirmation, receipt, card statement).
• Device serial number and activation details.
• Subscription plan name and billing dates.

Communication records

• Copies or screenshots of Live Chat transcripts and support emails.
• Phone call logs with dates, times and the names of agents where possible.
• Any RMA numbers, shipping tracking and return authorisations.

Common mistakes

Assuming you can cancel in the app

A common error is trying to cancel a direct Tracki subscription inside the Tracki app or via a web self‑service portal.

Direct cancellations require contacting Tracki support by phone or Live Chat, so relying on the app can leave you still billed.

Missing proof and not documenting interactions

Not saving receipts, cancellation requests or chat transcripts makes disputing charges harder.

Always capture screenshots and keep emails to support any later complaints or chargeback requests.

Comparative recap

Quick comparison

After cancelling

Confirm cancellation and monitor billing

After you cancel, get written confirmation (chat transcript or email) and check your bank/credit card for further charges.

If charges continue, contact Tracki support again and keep the evidence for escalation.

Helpful links and next steps

• Tracki cancellation instructions: omni.tracki.com
• Tracki return policy and refunds: tracki.com
• App store cancellation guidance: track-app.io
• If you need to escalate in New Zealand, consider contacting the Commerce Commission or your bank/payments provider for a dispute.

Address

Registered mailing address (US)

Tracki, Attn: Customer Service, 680 Central Ave, Cedarhurst NY 11516, United States of America.

Notes on New Zealand postal options

No New Zealand‑specific postal cancellation address is publicly listed; use the address above for registered mail if required.

Phone or Live Chat remains the primary route for cancelling direct Tracki subscriptions.