Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Tryquinn service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Tryquinn: Easy Method
What is Tryquinn
Overview
Tryquinn (Quinn) is a subscription-based audio story service offering immersive audio content and stories accessible via its app and website.
The service provides unlimited access to audio libraries for subscribers according to the chosen plan.
Where it is offered
Subscriptions are available through the Quinn website and in-app purchases on Apple App Store and Google Play.
Pricing shown publicly is in US dollars on the website and app stores; exact NZD pricing is not listed.
How to cancel Tryquinn
Cancel via Apple App Store (if purchased there)
- Open the App Store on your Apple device.
- Tap your profile, then tap "Subscriptions".
- Find Quinn and select "Cancel Subscription" to stop automatic renewal.
Cancel via Google Play (if purchased there)
- Open the Google Play Store app on your Android device.
- Tap your profile, then "Payments & subscriptions" → "Subscriptions".
- Find Quinn and choose "Cancel subscription" to stop automatic renewal.
Cancel direct (website/web platform purchases)
- If you purchased directly through Quinn's website or web app, cancel via the app's account management: "Managing and Deleting Your Account".
- Alternatively, contact Quinn support for assistance; access usually continues until the end of your paid period.
- Deleting the Quinn app or your Quinn account does not automatically cancel app-store subscriptions.
What happens when you cancel
Access after cancellation
If you cancel a direct web subscription, you will generally keep access until the end of the current billing period.
For app-store subscriptions, access continues until the current paid period ends after you cancel in Apple or Google.
Automatic renewal and billing
Cancelling through the Quinn app or deleting the app does not stop app-store billing; you must cancel through Apple or Google for those purchases.
Stopping renewal prevents future charges but does not typically prorate or refund the remainder of the current period.
Data and account retention
Canceling a subscription does not always delete your account or content immediately; refer to account management options for deletion steps.
If you want full deletion, follow the Managing and Deleting Your Account instructions or contact support.
Will I get a refund?
General refund policy
All purchases are generally non-refundable and there are no credits for partially used subscription periods unless local law requires otherwise.
Quinn’s terms state that refunds are not normally provided for cancelled subscriptions.
Exceptions and regional rules
- Users in the EU, EEA, UK, and Switzerland are entitled to a full refund within 14 days of subscription start in accordance with local law.
- If a purchase or free-trial billing error occurred (for example you were charged despite cancelling), you may pursue a refund with the app store or Quinn support.
How to request a refund
- For Apple purchases, request a refund through Apple’s report-a-problem system.
- For Google purchases, request a refund through Google Play's order help pages.
- For direct purchases, contact Quinn support via the website or app and reference your account and order details.
Tryquinn plans and pricing
Available plans
| Plan | Price (USD) | Billing Period | Features |
|---|---|---|---|
| Monthly Subscription | US$14.99 | Monthly | Unlimited access to all audios |
| Yearly Subscription | US$99.99 | Annual | Unlimited access to all audios |
| Website Monthly (annual billing) | US$4.99/month (billed annually) | Annual | Unlimited access to all audios |
| Website Monthly (monthly billing) | US$7.99/month | Monthly | Unlimited access to all audios |
Pricing notes
Exact pricing in New Zealand dollars is not publicly listed; the app store and website display USD amounts.
App-store prices may vary by region due to local taxes or currency conversion.
Your consumer rights in New Zealand
Legal protections
Under New Zealand consumer law (Consumer Guarantees Act and Fair Trading Act), digital services must be fit for purpose and as described.
If a service is faulty, not provided as promised, or cancellation is not reasonably accessible, consumers may be entitled to remedies.
Free-trial and unfair practices
- Errors that charge consumers after cancelling a free trial may be treated as unfair trading practices under the Fair Trading Act.
- If you experience billing errors or inability to cancel, you can raise the issue with Quinn and escalate to consumer protection if unresolved.
How to assert your rights
- Document communications and attempts to cancel or obtain a refund.
- Contact Quinn support first; if unresolved, consider contacting Consumer Affairs or seeking dispute resolution advice in New Zealand.
Customer experiences
Positive feedback
Many New Zealand users rate the app highly, praising imaginative audio content and emotional impact.
Public ratings in New Zealand show a strong average score around 4.56/5 from 111 ratings.
Negative feedback
Some users report problems cancelling free trials and being charged despite immediate cancellation attempts.
Reports also mention app stability issues such as crashes, slow loading, and audio playback problems.
What this means for you
- Most users enjoy the content quality, but technical and billing issues have been reported by multiple users.
- If you encounter problems, keep records and contact support promptly to seek resolution.
Documentation checklist
Before you cancel
- Subscription details: plan name, start date, and billing period.
- Order or receipt emails showing the purchase transaction (Apple, Google, or Quinn receipt).
- Account email and username used with Quinn.
If requesting a refund or disputing billing
- Screenshots of subscription pages, cancellation attempts, or error messages.
- Records of communications with Quinn support or app-store refund requests.
- Any bank or card statements showing the charge for cross-reference.
Common mistakes
Thinking deleting the app cancels the subscription
Deleting the Quinn app does not cancel subscriptions purchased through Apple or Google.
You must cancel directly in the App Store or Google Play to stop auto-renewal.
Expecting automatic refunds when cancelling
Cancelling does not automatically trigger a refund; most purchases are non-refundable under Quinn’s terms.
If you need a refund for billing errors or under local consumer protections, you must request it explicitly.
Missing documentation
Customers often fail to keep receipts or screenshots which slows refund or dispute processes.
Retain order confirmations and any cancellation confirmation messages for proof.
Comparative recap
Quick comparison
| Purchase Method | How to Cancel | Refund Eligibility | Access After Cancellation |
|---|---|---|---|
| Apple App Store | Cancel via App Store → Profile → Subscriptions | Generally non-refundable; request via Apple for exceptions | Access until end of current billing period |
| Google Play | Cancel via Play Store → Purchases → Subscriptions | Generally non-refundable; request via Google for exceptions | Access until end of current billing period |
| Direct (website/web app) | Cancel via account management or contact Quinn support | Generally non-refundable; EU/EEA/UK/Switzerland: 14-day refund right | Access usually until end of paid period |
Key takeaway
Cancel through the same channel you used to subscribe (Apple, Google, or Quinn website) to stop renewals and to ensure proper handling.
Keep documentation and request refunds through the appropriate platform or Quinn support when needed.
After cancelling
Follow-up actions
- Confirm cancellation receipt or screenshot the subscription page showing cancellation.
- Monitor your payment method for any unexpected charges after cancellation.
Helpful links and contacts
- Quinn Terms of Use - for official cancellation and refund terms.
- New Zealand app reviews - for community reports on issues.
- For Apple or Google refunds and subscription management, use the App Store or Google Play support pages via your device.
Escalation
If you cannot resolve billing or cancellation problems with Quinn or the app store, consider contacting New Zealand consumer protection services for guidance.
Keep all records of your attempts to cancel and any responses you receive.
Address
Company mailing address
Quinn, Inc., 751 18th Street #B, Santa Monica, CA 90402, USA (Attn: Legal Department)
Notes about contact
No specific New Zealand postal address was publicly listed for subscription cancellation; the US address above is provided for legal correspondence.
For most cancellation and refund actions, use in-app/account tools or contact support through the Quinn website.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.