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Cancel Uab Kilo Grupe: Easy Method
What is Uab Kilo Grupe
Overview
UAB Kilo Grupe is a company registered in Lithuania that appears in association with online subscription billing for digital services or products.
The company lists a Lithuanian address and contact channels; public company materials do not detail full subscription or refund policies for New Zealand consumers.
Jurisdiction and contact
The verified company address is in Vilnius, Lithuania (see Address section below).
Official support contact used for cancellations is an email address rather than a New Zealand office.
How to cancel Uab Kilo Grupe
Cancel via Web (direct to Kilo Grupe)
- Email: send a cancellation request to [email protected].
- Include in your message: the email you registered with, the product name, and optionally a screenshot of your most recent invoice or payment.
- Keep a copy of the sent email and any reply; the company notes response time may be up to 48 hours.
Cancel via App Store / Google Play
- Apple App Store: cancel subscriptions through your Apple ID > Subscriptions in device settings (UAB Kilo Grupe does not specify App Store procedures).
- Google Play: cancel via Google Play Store > Subscriptions (no specific company guidance found).
- If you continue to be billed after cancelling in the store, contact Apple or Google support and keep screenshots of your cancelled subscription screens.
If charges continue or you did not consent
- Contact your payment provider (bank, card issuer, PayPal) immediately to report unauthorised or recurring charges.
- Request a chargeback or transaction dispute and supply evidence: receipts, bank statements, and your cancellation records.
What happens when you cancel
Access and renewal
Cancellation typically stops future automatic renewals, but exact access after cancellation is not clearly published by the company.
Many subscription services allow access until the end of the paid period; confirm this in the reply from Kilo Grupe.
Billing and receipts
Billing history and final invoices are not fully documented on public pages; request a final statement when you cancel.
Retain any receipts, bank or PayPal statements that show the dates and amounts charged.
Data and account retention
Kilo Grupe does not publish clear data-retention policies for account data after cancellation.
If you need personal data deleted, request deletion explicitly in your cancellation email and keep evidence of the request.
Will I get a refund?
Company policy
UAB Kilo Grupe does not publish a clear, general refund policy or standard cancellation refund terms on its public info pages.
There is no explicit statement found about a 14‑day money‑back right in the company's materials.
Legal exceptions and next steps
Under Lithuanian/EU law consumers often have a 14‑day right of withdrawal for distance contracts, with exceptions for commenced digital content.
For New Zealand consumers, there is no automatic EU-style cooling-off period; you should request a refund from the company and escalate to your bank or payment provider if you believe charges were unauthorised.
Uab Kilo Grupe plans and pricing
Summary of available pricing data
No verifiable New Zealand dollar (NZD) pricing was found in company materials for 2024/2025.
Because public pricing in NZD is not available, entries below use "Varies" where data is not reported.
Notes on reported charges
Independent user reports reference recurring charges (e.g., approx. US $33 - $66/month in some complaints) but these are not confirmed official price listings.
Use your invoice or bank statement as the authoritative source for what you were billed.
| Plan | Price (NZD) | Billing frequency | Notes |
|---|---|---|---|
| Standard / Unknown | Varies | Varies | No verifiable NZD pricing available; user reports indicate various recurring amounts in other currencies. |
Your consumer rights in New Zealand
Relevant New Zealand consumer laws
Key laws include the Consumer Guarantees Act (CGA) and the Fair Trading Act (FTA), which protect against misleading conduct and ensure services are provided with reasonable care.
There is no automatic EU‑style 14‑day cooling-off period for all online subscriptions in New Zealand unless the seller offers one.
How to escalate a dispute in NZ
If the supplier will not resolve your complaint, contact your bank or card issuer to dispute unauthorised transactions as a next step.
You can also seek advice or file a complaint with New Zealand consumer authorities such as Consumer Protection and the Commerce Commission (links below).
Customer experiences
Reported negative experiences
Multiple independent reports describe unauthorised or recurring charges attributed to UAB Kilo Grupe, sometimes via PayPal or Apple, with difficulty obtaining refunds.
Customers have reported charges continuing for months and complications when seeking refunds or evidence of consent.
Availability of positive reports
There are few or no verifiable positive reviews in the company materials reviewed for New Zealand consumers.
Because public information is limited, exercise caution and document all communications and transactions.
Documentation checklist
What to prepare before you cancel
- Registered email address used with the subscription.
- Name of the product or subscription as shown on invoices.
- Screenshot of the most recent invoice, payment confirmation, or subscription page.
- Payment evidence: bank statement, PayPal transaction, or card statement showing charges.
What to keep after you cancel
- Copies of your cancellation email and any replies from [email protected].
- Dates and times of cancellation attempts and any reference or case numbers.
- Records of communications with Apple, Google, PayPal, or your bank if disputes are raised.
Common mistakes
Failing to cancel in the correct place
Examples: uninstalling an app but not cancelling the subscription in the App Store or Google Play, leaving the subscription active.
Always cancel via the platform where the subscription was billed (Apple ID, Google Play, or the vendor email).
Not keeping proof of cancellation or billing
Examples: not saving the confirmation email, not capturing screenshots of subscription pages or invoices, or not saving bank statements.
Without proof, it is harder to dispute charges with banks or payment platforms.
Comparative recap
Quick method comparison
The table below summarises cancellation channels, likelihood of refund clarity, and typical response expectations based on available information.
Actionable notes
Use the web email first for a direct record with the company, and cancel in the app store if billed through Apple or Google Play.
| Method | How to cancel | Refund clarity | Typical response time / notes |
|---|---|---|---|
| Web (direct) | Email [email protected] with registration email and product name | Unclear / not published | Company states response may be up to 48 hours; refund policy not explicit |
| Apple App Store | Manage subscriptions via Apple ID settings | Depends on Apple / developer policies (not specified by Kilo Grupe) | Use Apple support if billed after cancellation; check Apple purchase history |
| Google Play | Cancel via Google Play Store > Subscriptions | Depends on Google Play / developer policies (not specified by Kilo Grupe) | Contact Google Play support if charges continue |
| Payment dispute | Contact bank, card issuer, or PayPal to dispute unauthorised charges | Dispute outcomes vary; provide strong documentary evidence | Often fastest route for unauthorised charges; keep all records |
After cancelling
Monitor your accounts
Check your bank and PayPal statements for at least two billing cycles to confirm no further charges have been applied.
If you see ongoing charges, contact your card issuer or PayPal to request an immediate block or dispute.
Useful links and escalation
Apple subscriptions: Manage subscriptions on your iPhone, iPad, and iPod touch
Google Play subscriptions: Cancel or change a subscription
PayPal disputes: Resolve a problem or open a dispute
New Zealand consumer guidance: Consumer Protection (NZ government)
Commerce Commission (unfair trading): Commerce Commission New Zealand
Lithuanian consumer authority (for cross‑border complaints): State Consumer Rights Protection Authority (Lithuania)
Address
Registered office
Aludarių g. 3, LT-01113 Vilnius, Lithuania
Mailing considerations
No New Zealand mailing address was found in verified company materials; use email [email protected] for cancellation correspondence.
If you need to escalate by post, send to the registered Vilnius address and allow for international delivery times.
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Written by Carter Evans
Former postal advisor · 5 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 5 years to demystify legally binding mail for everyday users.
FAQ
To cancel your Uab Kilo Grupe subscription via email, send a cancellation request to [email protected]. Include the email you registered with, the product name, and optionally a screenshot of your most recent invoice. Keep a copy of your email for your records.
To cancel your Uab Kilo Grupe subscription through the Apple App Store, go to your device settings, select your Apple ID, and then navigate to Subscriptions. If you continue to be billed after cancellation, contact Apple support and keep proof of your cancellation.
If you continue to be charged after canceling your Uab Kilo Grupe subscription, contact your payment provider immediately to dispute the unauthorized charges. Provide evidence such as receipts and your cancellation records.
Uab Kilo Grupe does not publish a clear refund policy. To inquire about a refund, you should request it directly in your cancellation email. If you believe the charges were unauthorized, escalate the issue with your bank or payment provider.
Uab Kilo Grupe does not specify its data retention policies after cancellation. If you want your personal data deleted, explicitly request this in your cancellation email and keep a record of your request.