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Cancellation service #1 in New Zealand
Ubx refers to services and products operating under the UBX/UBEX/Go UBEX brands, including app subscriptions, online training purchases and token trading. Offerings include mobile subscriptions (Apple, Google), online purchases via UBX Training, and pay‑per‑view streaming under the Go UBEX brand.
Ubx entities and services reference UK terms for online store purchases and third‑party app stores for subscriptions. New Zealand consumers should note local consumer law (Consumer Guarantees Act) applies alongside merchant terms.
If you cancel a paid subscription purchased via the website, access normally continues until the end of the current billing cycle.
For App Store and Google Play subscriptions, access typically remains until the subscription expiry date after cancellation.
Auto‑renewal is disabled when you cancel; you must cancel in the same platform where the subscription was purchased (device/App Store/Google Play/web).
Account data and purchase history are usually retained per the provider's privacy terms; contact support for data removal requests.
The following reflects confirmed public pricing information available for UBX tokens and typical billing models.
| Plan | Price (NZD) | Period | Notes |
|---|---|---|---|
| UBIX Network (UBX) token price | NZ$0.000002075 per UBX | Spot rate | Cryptocurrency exchange rate (sourced from CoinGecko/Coinbase) |
UBX terms reference UK rules for returns and faults, but NZ consumers retain CGA rights regardless of those terms.
If a product is faulty or not of acceptable quality, seek remedy under the CGA: repair, replacement or refund as appropriate.
Multiple New Zealand Trustpilot reviews allege serious issues with Ubitex/UBX, including blocked withdrawals and funds stuck after platform changes.
Complaints also cite misleading staking returns, migration problems and rebranding used to recruit new users. See reported reviews: Trustpilot (NZ).
Reports are recurring patterns of negative in available public reviews; prospective customers should exercise caution and verify withdrawal processes before investing.
Keep transaction records and seek independent advice for larger or riskier transactions.
Users sometimes cancel in the wrong place (for example cancelling the website account but not the App Store subscription). This can leave auto‑renew enabled and result in further charges.
Many expect refunds for pay‑per‑view content that is explicitly marked as non‑refundable. Confirm refund policy before purchase to avoid disputes.
| Channel | How to cancel | Refunds | Access after cancel |
|---|---|---|---|
| Apple App Store | Disable auto‑renew in device Settings or App Store subscriptions. | Refunds handled by Apple; vendor policy applies. Check App Store refund process. | Access typically continues until subscription expiry date. |
| Google Play (in‑app) | Cancel via the app's 'Membership' or Google Play Subscriptions area. | Refunds handled by Google/merchant; in‑app purchases often final. | Access normally remains until the end of the paid period. |
| Web (UBX Training) | Cancel in your UBX Training account; cancel ≥24 hours before renewal to avoid charge. | Refunds depend on product type; physical goods and faults follow seller terms and local law. | Access generally continues until the current billing cycle ends. |
| Go UBEX (pay‑per‑view) | Purchases are prepaid; no ongoing subscription to cancel in many cases. | All purchases are prepaid and final unless content provider states otherwise. | No further access after content expiry; no partial‑term refunds. |
| Physical products (online store) | Return per UBX Training returns policy and local consumer rights. | Change‑of‑mind returns referenced as 14 days in merchant terms; NZ CGA entitlements may provide additional remedies. | Access not applicable; refunds or replacements processed per seller and law. |
Confirm cancellation email or receipt from the App Store, Google Play or UBX web account.
Monitor your bank/card statements for any unexpected charges after cancellation and save evidence of cancellation.
No dedicated cancellation postal address was found in public terms. The best available local office for sales/network contact is the distributor office listed below.
Arrow Electronic Components
45 O'Rorke Road, Auckland 1061, New Zealand
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Written by Hudson Phillips
Postclic editor · 5 years experience
Editor at Postclic for 5 years, I turn complex registered electronic mail procedures into clear, actionable English.