Cancel UTALK online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Utalk service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Utalk: Easy Method
What is Utalk
Overview
uTalk is a language-learning service that offers apps and web subscriptions with native-speaker recordings, vocabulary practice and games. It is aimed at learners who want practical vocabulary and pronunciation help across many languages.
Where it runs
uTalk is available as a standalone one-time app (for example Learn Māori) and as a subscription service accessible via iOS (App Store), Android (Google Play) and the web at uTalk.com.
How to cancel Utalk
Platform-specific cancellation steps
- App Store (iOS/iPad): Cancel subscriptions via your Apple ID in iTunes or device settings. See Apple's official cancellation instructions: Apple - cancel subscriptions.
- Google Play (Android): Manage and cancel subscriptions in your Google Play account. See Google's guide: Google Play - cancel subscriptions.
- Web (uTalk.com): Log in at uTalk.com → Accounts → Subscription → Edit → Cancel plan. The subscription runs until the end of the current billing period.
Alternative or direct methods
- Email: You can contact uTalk by email for account help. Use hello@utalk.com for account requests and support@utalk.com for refunds or help.
- Note: Per uTalk’s help pages, some subscriptions must be cancelled through the platform where they were purchased (Apple/Google).
What happens when you cancel
Access and renewal
Cancelling a subscription stops future renewals but does not usually end access immediately. Most platform and web cancellations allow access until the end of the current paid billing period.
Account and data
Your account, progress and settings are usually retained after cancellation unless you request account deletion. Contact uTalk to request deletion or to confirm data retention policies.
Will I get a refund?
uTalk’s stated refund policy
uTalk does not offer automatic refunds as a general policy. Refunds are discretionary and must be requested by emailing support@utalk.com with your login email and details.
The uTalk team says they will "do their best to help" but outcomes are handled case-by-case.
When you may have rights under New Zealand law
Under New Zealand consumer law (Consumer Guarantees Act and Fair Trading Act) you may be entitled to a remedy if the service is faulty, not provided with reasonable care and skill, or not as described.
There is no automatic right to a refund simply for changing your mind unless the service is faulty or misrepresented.
Utalk plans and pricing
One-time purchases
uTalk offers some standalone, one-time apps (for example Learn Māori). These are separate purchases from subscriptions and are non-recurring.
Details below show the available one-time plan found in official listings.
Subscription pricing overview
Official NZD pricing for full uTalk subscription tiers (monthly, 6-month, annual) was not available in the current official listing materials.
| Plan | Price (NZD) | Period | Features |
|---|---|---|---|
| Learn Māori (uTalk Classic app) | NZ$14.99 | One-time purchase | Basic Māori learning app with beginner topics |
| Full uTalk subscription (monthly / 6-month / annual) | Varies | Recurring | Access to multiple languages, lessons and features (pricing not listed in NZD) |
Your consumer rights in New Zealand
Key points of the Consumer Guarantees Act and Fair Trading Act
The Consumer Guarantees Act requires services to be provided with reasonable care and skill and to match their description. If a service fails to meet these guarantees you may be entitled to a remedy.
The Fair Trading Act prohibits misleading or deceptive conduct in how services are marketed and described.
How this affects refunds and remedies
- If uTalk’s service is faulty, not delivered, or materially different to its description you can seek repair, replacement, or refund under NZ law.
- Simply changing your mind is not automatically covered; refunds for change-of-mind are at the supplier’s discretion.
- For more information see: Consumer NZ - returns and refunds and Consumer Protection NZ.
Customer experiences
Positive feedback
- Users praise native-speaker recordings and games for vocabulary practice; one NZ reviewer said they were "happy with the app" when brushing up Moroccan Arabic.
- Another reviewer found the app "easy and effective" for real-world Russian and appreciated authentic speaker recordings.
Negative feedback
- Some users reported billing problems such as double billing, unexpected extra fees and slow customer service responses.
- There are reports of continued annual charges after claimed cancellation; those users reported obtaining partial refunds after follow-up.
Documentation checklist
Information to gather before contacting support
- Your uTalk account login email and username.
- Receipt or order confirmation showing date and payment method.
- Subscription ID or transaction ID if available (App Store/Google Play receipts include this).
- Dates of cancellation attempts and copies/screenshots of confirmation messages.
Where to send documents
- Email support@utalk.com for refund requests and billing help.
- Email hello@utalk.com for account or general enquiries and to request account deletion if needed.
- If purchased via Apple or Google, be prepared to show the App Store/Google Play receipt and to follow the platform’s dispute process.
Common mistakes
Mistakes that cause continued billing
Canceling or deleting the app from your device does not always cancel the subscription. The subscription must be cancelled in the platform account (Apple/Google) or via uTalk’s web account if purchased on uTalk.com.
Mistakes that delay refunds or resolution
Not saving receipts, not including the correct account email when requesting help, or contacting the wrong support channel can delay outcomes.
Assuming an immediate refund after cancellation is common; refunds are discretionary and may take time to process.
Comparative recap
Quick comparison table
| Method | Where to cancel | Effect on billing | Refund route |
|---|---|---|---|
| App Store (iOS/iPad) | Cancel via your Apple iTunes/Apple ID settings | Stops future renewals; access usually continues until period end | Request refund from Apple; contact uTalk support for help if needed |
| Google Play (Android) | Cancel via Google Play subscriptions | Stops future renewals; access usually continues until period end | Request refund from Google Play; contact uTalk support for help if needed |
| Web (uTalk.com) | Log in → Accounts → Subscription → Edit → Cancel plan | Subscription ends at the close of current billing period | Email support@utalk.com to request a refund; refunds are discretionary |
| Email to uTalk | hello@utalk.com or support@utalk.com | Used for account help and requests; does not automatically cancel platform-billed subscriptions | Email support@utalk.com to request discretionary refunds or account changes |
After cancelling
Next steps to verify cancellation
- Check your App Store or Google Play subscriptions list to confirm the subscription shows as cancelled.
- Keep confirmation emails or screenshots of the cancellation and any correspondence with uTalk.
If charges continue
If you continue to be charged after cancellation, contact uTalk at support@utalk.com and your payment provider or bank to dispute unauthorized charges.
For platform purchases also contact Apple or Google via their support links: Apple subscriptions, Google Play subscriptions.
Address
Registered office
EuroTalk Ltd, 315 - 317 New Kings Road, London, SW6 4RF, United Kingdom.
Support contacts
Email for account enquiries: hello@utalk.com.
Email for refunds and billing support: support@utalk.com.
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.