Cancel Viber: Easy Method

What is Viber

Overview

Viber is a messaging and VoIP app that lets users send messages, make voice and video calls, and buy credit for international calls (Viber Out).

It operates on mobile and desktop devices and offers subscription features such as Viber Plus and one‑off Viber Out credit packs.

Main features

Core features include free messaging, voice/video calls between Viber users, stickers, and optional paid services like Viber Out credit and Viber Plus subscriptions.

Paid items are purchased via the app or app stores (Apple App Store / Google Play) or directly by card for some web/Android purchases.

How to cancel Viber

Cancel subscriptions bought through Apple

• Open your iPhone or iPad Settings → tap your name → Subscriptions; find the Viber subscription and Cancel.
• Note: deleting the Viber app does not stop App Store subscriptions or charges; you must cancel via your Apple ID subscriptions.

Cancel subscriptions bought through Google Play and in‑app Viber Out

• Open the Google Play app → Menu → Subscriptions; select the Viber subscription and Cancel.
• If you use Viber Out via Viber and it redirects to Google Play or App Store, follow the "Manage plan" link and cancel in the store.

Cancel Viber Out purchased by card or on the web

• Open Viber → More → Viber Out → select the active plan → tap "Cancel plan" and confirm.
• This method applies to Viber Out plans purchased directly by card (web or some Android flows).

If cancellation fails or you need help

• Keep proof of purchase and cancellation attempts (screenshots, confirmation emails).
• Contact Viber support via their form if store cancellation is not possible or you need to request a cooling‑off cancellation.

What happens when you cancel

Access and service after cancellation

When you cancel a subscription, the service typically continues until the end of the current paid period.

Auto‑renewal is stopped; you will not be billed for subsequent periods after the current term ends.

Billing and your data

Deleting the app does not stop billing. You must cancel in the app or via the app store subscription settings.

Your account data (messages, contacts) generally remains unless you delete the account explicitly within Viber.

Will I get a refund?

Standard refund policy

• Viber states that purchases are generally final and non‑refundable except as required by law or mistaken charges.
• Refund requests should be made within 90 days of the charge when asserting an error or mistake, per Viber terms.

Cooling‑off period and in‑app purchases

• Viber offers a voluntary 14‑day cooling‑off right for subscription plans, but if you start using the service within that period you may forfeit it.
• In‑app purchases through Apple or Google are subject to the App Store/Google Play refund policies; Viber does not directly issue refunds for those IAP purchases.

How to request a refund

• For App Store purchases, request a refund through Apple’s report a problem / refunds process.
• For Google Play purchases, request a refund via Google Play Help → Order history → Report a problem.
• For card/web purchases or cooling‑off requests, contact Viber support via their support form with proof and dates.

Viber plans and pricing

Summary table

Notes on pricing

Exact NZD prices depend on App Store/Google Play exchange rates and are not always published by Viber.

The NZ$39.99 figure is an approximate third‑party value and may not reflect the official store price at purchase.

Where prices vary

App store currencies, regional taxes, and exchange rates affect final prices shown at checkout.

Always check the Apple App Store or Google Play listing at the time of purchase for the exact amount charged.

Your consumer rights in New Zealand

Statutory rights under NZ law

• New Zealand consumer protections (Consumer Guarantees Act 1993 and Fair Trading Act 1986) may give you rights that override contractual "no refund" clauses.
• If the digital service is faulty or not as described (for example, repeated call failures), you may be entitled to remedies including repair, replacement, or refund under NZ law.

In‑app purchases and platform rules

• For purchases via Apple or Google, platform refund procedures apply but statutory consumer rights still exist.
• Viber’s contractual cooling‑off or refund statements do not remove your statutory rights in New Zealand.

How to use your rights

If you believe your statutory rights have been breached, gather evidence and contact Viber support and the app store, and consider raising the issue with Consumer NZ or seeking advice from the Commerce Commission.

Document problems clearly (dates, screenshots, quality issues) to support any claim.

Customer experiences

Negative reports (common themes)

• Many New Zealand users report difficulty cancelling subscriptions, including charges continuing after app deletion.
• Reports of unexpected charges, trial sign‑ups being charged for full periods, and unhelpful or slow support responses.
• Frequent complaints about Viber Out call quality (dropped calls, repeating audio, beeping) and activation problems (missing SMS/calls).

Positive or neutral notes

There are fewer notable positive themes in NZ reviews; many reports focus on problems rather than praise.

If Viber works for you, it provides convenient messaging and low‑cost international calling through Viber Out.

Practical takeaway

Because users commonly experience billing or cancellation issues, document everything and prefer store‑level cancellation where possible (Apple / Google).

If problems persist, escalate with evidence to support channels and consider using consumer advice services.

Documentation checklist

What to gather before you contact support

• Purchase receipt or order confirmation (App Store/Google Play order ID or card transaction).
• Subscription details (plan name, start date, renewal date) and screenshots of active subscription.
• Evidence of cancellation attempts (screenshots of settings, emails, support tickets).

Additional helpful items

• Device details (iOS/Android version), Viber account phone number, and last four digits of payment card if relevant.
• Record of call quality problems (time, date, screenshots) if requesting a remedy under consumer law.

Common mistakes

Deleting the app instead of cancelling

Many users delete Viber thinking charges will stop. Deleting the app does not cancel subscriptions charged through Apple or Google.

Always cancel via your Apple ID subscriptions or Google Play subscriptions page.

Assuming app support will automatically refund

Expecting an automatic refund without following the store or Viber procedures often delays resolution.

If you purchased via Apple or Google, start the refund request through that platform; for card/web purchases, use Viber support with proof.

Cancelling the wrong account or plan

Check that you are cancelling the exact subscription or plan that is charging you (Viber Plus vs Viber Out vs one‑off credit).

Confusing similar plan names can lead to continued billing despite cancellation attempts.

Comparative recap

Quick comparison table

Takeaway

Always cancel in the place where the subscription was purchased and keep evidence of the transaction and cancellation attempts.

Use platform refund processes for in‑app purchases and Viber support for card/web purchases or cooling‑off requests.

After cancelling

Next steps to monitor

• Check your bank or card statement for a stop to recurring charges after the current period ends.
• Keep screenshots and confirmation emails for at least 90 days in case you need to dispute a charge.

Helpful links

• Viber Help Center - support articles and contact form.
• Viber support form - submit a request to Viber.
• Apple: manage subscriptions - cancel and request refunds for App Store purchases.
• Google Play: manage subscriptions - cancel and request refunds for Google Play purchases.
• Consumer NZ - guidance on consumer rights and disputes in New Zealand.

Address

Headquarters

Viber (Rakuten Viber) Headquarters, 2, rue du Fossé, L‑1536 Luxembourg, Luxembourg.

This is the known corporate address; Viber generally handles cancellations via app or app stores rather than by post.

Notes on postal cancellations

There is no publicly listed New Zealand postal address for Viber cancellations; use in‑app, app store, or Viber support form channels.

If you send postal correspondence, allow for international delivery time and follow up through Viber support for confirmation.