Cancel Viva One: Easy Method

What is Viva One

Overview

Viva One is a subscription-based mental health and wellbeing app offering guided sessions, coaching content, and bundled plans via in-app purchases on mobile platforms.

It is distributed through the New Zealand App Store and Google Play, and subscriptions are managed through the relevant app store account or the provider's account system.

Core features

Features typically include self-guided programs, audio sessions, and special bundle offers that renew automatically according to the chosen billing period.

Plans can be monthly, multi-month, annual or one-time special offers purchased inside the app in New Zealand.

How to cancel Viva One

Cancel on iPhone or iPad (App Store)

• Open Settings on your device and tap your name at the top.
• Tap "Subscriptions", find "Viva One" in the list, then tap "Cancel Subscription".
• Follow on-screen prompts to confirm cancellation; keep a screenshot or confirmation email for your records.

Cancel on Android (Google Play)

• Open the Google Play Store app and ensure you are signed into the correct account.
• Tap your profile icon → Payments & subscriptions → Subscriptions, select "Viva One", then tap "Cancel subscription".
• Confirm the cancellation and save any confirmation details provided by Google Play.

Cancel via Viva account or support

• If you created a direct account with Viva, sign into that account and look for subscription settings or billing to cancel.
• If you cannot cancel via the app store or account, contact Viva support with your purchase receipt and account details and request cancellation.
• When contacting support, include the app store transaction ID and date of purchase to speed processing.

What happens when you cancel

Access and expiry

When you cancel, your access generally continues until the end of the current paid period.

You will not be billed again after cancellation but you retain features until the subscription period expires.

Automatic renewal and billing

Automatic renewal is stopped at cancellation; the app store handles billing and will not charge you at the next renewal date.

If you see another charge after cancellation, check which account was billed and contact the app store for a refund query.

Data and account retention

Cancellation typically does not delete your account or personal data automatically; your data may remain accessible if you log back in.

Request permanent deletion from Viva support if you want data removed; keep a copy of any deletion confirmation.

Will I get a refund?

General policy

Refunds for in-app purchases are usually governed by the app store (Apple or Google) rather than the app developer.

Most subscriptions are non-refundable once a billing period has started, but exceptions may apply depending on circumstances.

How to request a refund

• For Apple App Store purchases, request a refund via Apple Support: support.apple.com.
• For Google Play purchases, request a refund via Google Play Help: support.google.com/googleplay.
• Provide receipts, transaction IDs and a clear reason when you request a refund to improve the chance of success.

Exceptions and special cases

• Refunds may be granted for accidental purchases, duplicate charges, or where services were not delivered as described.
• If a developer error caused the issue, the app provider may offer a refund or credit; contact Viva support with evidence.
• Keep in mind different rules can apply to promotional or bundled offers; include full purchase details when requesting review.

Viva One plans and pricing

In-app purchase options (New Zealand)

Notes and validity

These prices are the in-app purchase options listed in the New Zealand App Store as of December 2025.

Actual prices may vary over time; check the app store listing before purchase for current pricing and terms.

Your consumer rights in New Zealand

Key laws and protections

In New Zealand, the Consumer Guarantees Act and the Fair Trading Act provide protections against misleading conduct and poor quality services.

Digital services and subscriptions may also be covered; consumers can seek remedies if services are not provided as described.

How to enforce your rights

• Contact the app provider first with evidence of the issue and request a remedy or refund.
• If unresolved, seek advice from Consumer NZ (consumernz.org) or Citizens Advice (cab.org.nz).
• For formal complaints about misleading conduct, contact the Commerce Commission: comcom.govt.nz.

Practical steps

Keep receipts, transaction IDs and a record of communications to support any consumer claim.

Time limits can apply for complaints, so act promptly if you believe your rights have been breached.

Customer experiences

Positive feedback

Many users report useful guided content, a clear interface and helpful programs that improve wellbeing when used consistently.

Annual and bundle offers are often seen as good value for frequent users who commit long-term.

Common complaints

Some customers report confusion over which account was billed, or difficulty cancelling when multiple app store accounts exist on a device.

Another recurring issue is expecting automatic refunds on cancellation; refunds are not guaranteed and are handled by the app store.

Documentation checklist

What to gather before contacting support

• Order receipt or invoice showing the purchase amount and date.
• Transaction ID from the App Store or Google Play purchase history.
• The email address or account username associated with the purchase.
• Any screenshots showing active subscription status, billing, or errors.

Information for app store refund requests

• Exact date and time of purchase and the amount charged in NZ$.
• A clear description of why you are requesting a refund (accidental purchase, not as described, duplicate charge).
• Contact details and preferred outcome (refund, credit, or cancellation confirmation).

Common mistakes

Missing the correct account

Many users try to cancel on a device while signed into a different Apple or Google account than the one used to buy the subscription.

Always verify which App Store account made the purchase by checking purchase history before contacting support.

Assuming cancellation equals refund

Cancelling stops future billing but does not automatically refund past charges; expecting an automatic refund is a common misunderstanding.

Request refunds separately through the app store and provide evidence; also be aware of app store refund policies and timelines.

Not saving proof

Failing to save receipts, confirmation emails or screenshots makes it harder to get help from the app store or Viva support.

Always save proof of purchase and any cancellation confirmations until the matter is fully resolved.

Comparative recap

Quick comparison table

Recommendation

Choose monthly if you want flexibility and annual or multi-month plans if you expect ongoing use and want lower overall cost.

For billing disputes or refunds, contact the app store first and gather documentation to support your request.

After cancelling

What to do next

Confirm cancellation by checking your App Store or Google Play subscription list and saving any confirmation screens or emails.

If you need a refund, submit a request to the app store promptly and attach receipts and transaction IDs.

Helpful links

• Apple Support (report a problem / refunds): https://support.apple.com/
• Google Play Help (request a refund): https://support.google.com/googleplay
• Consumer NZ (advice and rights): https://www.consumernz.org
• Citizens Advice Bureau (consumer help): https://www.cab.org.nz
• Commerce Commission NZ (fair trading enquiries): https://comcom.govt.nz

Address

Registered office

Care of Alexandra Wilson, 2/135 Oaktree Avenue, Browns Bay, Auckland 0630, New Zealand.

This is the primary address listed for Viva New Zealand Limited in available company records and public listings.

Alternative listing

There may be other business listings for Viva in Auckland; these could relate to different entities or local offices.

If unsure which address applies to your purchase or support query, ask the app store or Viva support for official contact details.