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Cancel VIVA ONE
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I hereby notify you of my decision to terminate the contract relating to the Viva One service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Viva One: Easy Method
What is Viva One
Overview
Viva One is a subscription-based mental health and wellbeing app offering guided sessions, coaching content, and bundled plans via in-app purchases on mobile platforms.
It is distributed through the New Zealand App Store and Google Play, and subscriptions are managed through the relevant app store account or the provider's account system.
Core features
Features typically include self-guided programs, audio sessions, and special bundle offers that renew automatically according to the chosen billing period.
Plans can be monthly, multi-month, annual or one-time special offers purchased inside the app in New Zealand.
How to cancel Viva One
Cancel on iPhone or iPad (App Store)
- Open Settings on your device and tap your name at the top.
- Tap "Subscriptions", find "Viva One" in the list, then tap "Cancel Subscription".
- Follow on-screen prompts to confirm cancellation; keep a screenshot or confirmation email for your records.
Cancel on Android (Google Play)
- Open the Google Play Store app and ensure you are signed into the correct account.
- Tap your profile icon → Payments & subscriptions → Subscriptions, select "Viva One", then tap "Cancel subscription".
- Confirm the cancellation and save any confirmation details provided by Google Play.
Cancel via Viva account or support
- If you created a direct account with Viva, sign into that account and look for subscription settings or billing to cancel.
- If you cannot cancel via the app store or account, contact Viva support with your purchase receipt and account details and request cancellation.
- When contacting support, include the app store transaction ID and date of purchase to speed processing.
What happens when you cancel
Access and expiry
When you cancel, your access generally continues until the end of the current paid period.
You will not be billed again after cancellation but you retain features until the subscription period expires.
Automatic renewal and billing
Automatic renewal is stopped at cancellation; the app store handles billing and will not charge you at the next renewal date.
If you see another charge after cancellation, check which account was billed and contact the app store for a refund query.
Data and account retention
Cancellation typically does not delete your account or personal data automatically; your data may remain accessible if you log back in.
Request permanent deletion from Viva support if you want data removed; keep a copy of any deletion confirmation.
Will I get a refund?
General policy
Refunds for in-app purchases are usually governed by the app store (Apple or Google) rather than the app developer.
Most subscriptions are non-refundable once a billing period has started, but exceptions may apply depending on circumstances.
How to request a refund
- For Apple App Store purchases, request a refund via Apple Support: support.apple.com.
- For Google Play purchases, request a refund via Google Play Help: support.google.com/googleplay.
- Provide receipts, transaction IDs and a clear reason when you request a refund to improve the chance of success.
Exceptions and special cases
- Refunds may be granted for accidental purchases, duplicate charges, or where services were not delivered as described.
- If a developer error caused the issue, the app provider may offer a refund or credit; contact Viva support with evidence.
- Keep in mind different rules can apply to promotional or bundled offers; include full purchase details when requesting review.
Viva One plans and pricing
In-app purchase options (New Zealand)
| Plan | Price | Period | Features |
|---|---|---|---|
| Viva One Max 2 Plan | NZ$12.99 | Monthly | Base plan one-month subscription |
| Viva Max+One 2 | NZ$19.99 | Monthly | Combined Max+One one-month subscription |
| Viva One Max 2 | NZ$32.99 | 3 Months | 3-month subscription |
| Viva One Max 2 Plan | NZ$97.99 | Yearly | Annual subscription |
| Viva One Max 2 | NZ$53.99 | 6 Months | 6-month subscription |
| VivaOne Special 2+1 Max 2 Plan | NZ$25.99 | One-time Offer | Special bundle offer (2+1) |
Notes and validity
These prices are the in-app purchase options listed in the New Zealand App Store as of December 2025.
Actual prices may vary over time; check the app store listing before purchase for current pricing and terms.
Your consumer rights in New Zealand
Key laws and protections
In New Zealand, the Consumer Guarantees Act and the Fair Trading Act provide protections against misleading conduct and poor quality services.
Digital services and subscriptions may also be covered; consumers can seek remedies if services are not provided as described.
How to enforce your rights
- Contact the app provider first with evidence of the issue and request a remedy or refund.
- If unresolved, seek advice from Consumer NZ (consumernz.org) or Citizens Advice (cab.org.nz).
- For formal complaints about misleading conduct, contact the Commerce Commission: comcom.govt.nz.
Practical steps
Keep receipts, transaction IDs and a record of communications to support any consumer claim.
Time limits can apply for complaints, so act promptly if you believe your rights have been breached.
Customer experiences
Positive feedback
Many users report useful guided content, a clear interface and helpful programs that improve wellbeing when used consistently.
Annual and bundle offers are often seen as good value for frequent users who commit long-term.
Common complaints
Some customers report confusion over which account was billed, or difficulty cancelling when multiple app store accounts exist on a device.
Another recurring issue is expecting automatic refunds on cancellation; refunds are not guaranteed and are handled by the app store.
Documentation checklist
What to gather before contacting support
- Order receipt or invoice showing the purchase amount and date.
- Transaction ID from the App Store or Google Play purchase history.
- The email address or account username associated with the purchase.
- Any screenshots showing active subscription status, billing, or errors.
Information for app store refund requests
- Exact date and time of purchase and the amount charged in NZ$.
- A clear description of why you are requesting a refund (accidental purchase, not as described, duplicate charge).
- Contact details and preferred outcome (refund, credit, or cancellation confirmation).
Common mistakes
Missing the correct account
Many users try to cancel on a device while signed into a different Apple or Google account than the one used to buy the subscription.
Always verify which App Store account made the purchase by checking purchase history before contacting support.
Assuming cancellation equals refund
Cancelling stops future billing but does not automatically refund past charges; expecting an automatic refund is a common misunderstanding.
Request refunds separately through the app store and provide evidence; also be aware of app store refund policies and timelines.
Not saving proof
Failing to save receipts, confirmation emails or screenshots makes it harder to get help from the app store or Viva support.
Always save proof of purchase and any cancellation confirmations until the matter is fully resolved.
Comparative recap
Quick comparison table
| Plan | Best for | Price (NZ$) | Billing period |
|---|---|---|---|
| Viva One Max 2 Plan | Monthly commitment, lower cost per month | NZ$12.99 | Monthly |
| Viva Max+One 2 | Users wanting combined Max+One features | NZ$19.99 | Monthly |
| Viva One Max 2 (3 Months) | Short-term multi-month access | NZ$32.99 | 3 Months |
| Viva One Max 2 (6 Months) | Medium-term savings vs monthly | NZ$53.99 | 6 Months |
| Viva One Max 2 Plan (Yearly) | Best value for long-term users | NZ$97.99 | Yearly |
| VivaOne Special 2+1 Max 2 Plan | One-time bundle buyers seeking short-term value | NZ$25.99 | One-time Offer |
Recommendation
Choose monthly if you want flexibility and annual or multi-month plans if you expect ongoing use and want lower overall cost.
For billing disputes or refunds, contact the app store first and gather documentation to support your request.
After cancelling
What to do next
Confirm cancellation by checking your App Store or Google Play subscription list and saving any confirmation screens or emails.
If you need a refund, submit a request to the app store promptly and attach receipts and transaction IDs.
Helpful links
- Apple Support (report a problem / refunds): https://support.apple.com/
- Google Play Help (request a refund): https://support.google.com/googleplay
- Consumer NZ (advice and rights): https://www.consumernz.org
- Citizens Advice Bureau (consumer help): https://www.cab.org.nz
- Commerce Commission NZ (fair trading enquiries): https://comcom.govt.nz
Address
Registered office
Care of Alexandra Wilson, 2/135 Oaktree Avenue, Browns Bay, Auckland 0630, New Zealand.
This is the primary address listed for Viva New Zealand Limited in available company records and public listings.
Alternative listing
There may be other business listings for Viva in Auckland; these could relate to different entities or local offices.
If unsure which address applies to your purchase or support query, ask the app store or Viva support for official contact details.