Cancel Highlights: Easy Method

What is Highlights

Overview

Highlights is a digital app that unlocks reading and productivity features across iPhone, iPad and Mac, marketed with a Pro tier for advanced functionality.

The app offers subscription and one‑time purchase options and is distributed through the App Store, Google Play and the web.

Platforms

Highlights is available on iOS/macOS via the Apple App Store, on Android via Google Play, and through highlights.com for web users.

Billing and cancellation are managed through the platform where you subscribed (App Store, Google Play or the Highlights website).

How to cancel Highlights

Cancel on iOS / macOS (App Store)

• Open Settings or Preferences in the Highlights app.
• Go to Manage Subscriptions and select Cancel Subscription.
• The subscription remains active until the end of the current billing period.
• Reference: highlightsapp.net FAQ.

Cancel on Android (Google Play)

• Open Google Play Store → profile icon → Payments & subscriptions → Subscriptions.
• Select Highlights, then choose Cancel Subscription and follow on‑screen prompts.
• Confirm cancellation and keep a screenshot or confirmation email for your records.
• Reference: joinchargeback.com.

Cancel via Web / highlights.com

• Log into your account at highlights.com.
• Navigate to Account Settings → Subscriptions → Manage Subscription → Cancel Subscription.
• Save any confirmation screen or email for proof of cancellation.
• Reference: joinchargeback.com.

Postal, phone and international notes

• Highlights no longer supports New Zealand postal cancellations; international subscribers must direct postal cancellations to the US office or use phone/online options.
• US office address and phone: see the Address section below for details and required mailing instructions.
• If in doubt, cancel through the store where you originally subscribed to avoid continued billing.

What happens when you cancel

Access and billing

After cancelling, your subscription normally remains active until the end of the current billing cycle.

No further automatic renewals will occur after the cancellation takes effect.

Account data and services

Your account and any stored data typically remain available after cancellation, but access to Pro features will end when the paid period expires.

Export any important data or settings before the subscription ends if you want to keep a copy.

Will I get a refund?

Highlights' stated refund policy

Highlights' terms state that paid subscription fees are non‑refundable except where required by law.

For specific policy language see: highlightsapp.net terms.

Exceptions under New Zealand law

Under the Consumer Guarantees Act 1993 (CGA), businesses cannot contract out of statutory consumer rights.

If a digital service is faulty, not fit for purpose, or misrepresented, NZ consumers may be entitled to remedies including repair, replacement or refund. See: CGA summary.

• Providers commonly state "no refunds" for change of mind, especially after access is granted.
• However, faults or breaches of guarantee can still require a refund or other remedy under NZ law.
• Standards NZ guidance notes that digital content is often non‑refundable after access, except as required by law: standards.govt.nz.

Highlights plans and pricing

Current plans

Below are the plans and prices listed for New Zealand (NZD) as of early 2026.

The monthly plan includes a 14‑day free trial where indicated; one‑time purchases unlock Pro features permanently or as a legacy upgrade.

Pricing notes

Prices are denominated in NZD from the New Zealand App Store listing and reflect the options available at the time referenced.

Always check the store listing or highlights.com for current pricing and any trial terms before subscribing.

Your consumer rights in New Zealand

Key rights under the CGA

The Consumer Guarantees Act 1993 requires services to be supplied with reasonable care and skill and fit for purpose.

Suppliers cannot exclude CGA rights even if their terms say "no refunds". See: CGA summary.

Digital content and refunds

Digital products are generally non‑refundable after access is granted, unless there is a fault or misrepresentation.

• If the service fails to meet guarantees, you may be entitled to a remedy - repair, replacement, or refund.
• Document the fault and contact the provider first; if unresolved, you can escalate to Consumer Protection or dispute with your payment provider.
• See Standards NZ guidance on returns and refunds for sector context: standards.govt.nz.

Customer experiences

Positive feedback

Public reviews for Highlights Travel on Trustpilot praise organised trips, attentive guides, flexible planning and strong customer service.

These reviews indicate good service levels for travel offerings where available. See: Trustpilot.

Negative feedback

No significant recurring negative complaints were found on Trustpilot or ProductReview NZ for Highlights Travel in the referenced data.

As with any provider, individual experiences vary; check recent reviews relevant to the exact product or region before acting.

Documentation checklist

What to have ready

• Account email or username used to subscribe.
• Receipt, order confirmation, or billing statement showing the subscription charge.
• Screenshots of cancellation steps or confirmation screens, if available.

How to present evidence

• Keep dates, transaction IDs and the platform where you subscribed clearly visible on receipts.
• When contacting support, attach receipts and screenshots and request a written confirmation of cancellation.
• If disputing a charge, use your payment provider's chargeback process with the same documentation.

Common mistakes

Cancelling in the wrong place

A common error is trying to cancel through the app when the subscription was purchased through the App Store or Google Play.

Always cancel in the platform where you originally purchased to stop renewals immediately and avoid continued charges.

Assuming an automatic refund

Another frequent mistake is assuming cancellation guarantees a refund - many providers state "no refunds" but refunds may still apply under NZ law if there's a fault.

If you believe a refund is justified, gather evidence of the fault and request a remedy citing the CGA if necessary.

Comparative recap

Quick summary

Cancel via the platform where you subscribed for the quickest result: App Store for Apple, Google Play for Android, or highlights.com for web subscriptions.

Refunds are generally not provided unless required by law or if the service is faulty; document everything if you need to escalate.

Comparison table

After cancelling

Follow‑up actions

Save cancellation confirmations, monitor the payment method for any unexpected charges, and export any needed data from your account.

If you are charged after cancellation, contact the platform (Apple/Google) or Highlights support and provide your cancellation proof.

Useful links

• Highlights FAQ
• Highlights Terms of Service
• Consumer Guarantees Act 1993 (summary)
• Standards NZ - returns and refunds guidance
• Trustpilot - Highlights Travel reviews

Address

US mailing address for cancellations

Highlights for Children, P.O. Box 269, 1800 Watermark Drive, Columbus, OH 43216, United States.

If you must mail a cancellation, use the above US address and include your account details and proof of purchase.

Notes about New Zealand postal options and phone

Highlights does not support New Zealand‑based mail cancellations; international subscribers must use the US mailing address or phone/online cancellation routes.

You may also contact the US office by phone: 1‑800‑255‑9517 for cancellation assistance where available.