Cancel Wework: Easy Method

What is Wework

Overview

Wework (WeWork) is a provider of coworking spaces, on-demand bookings and digital membership plans that give access to desks, meeting rooms and community services.

Services include short-term On‑Demand bookings and ongoing plans such as We Membership/Hot Desk and All Access, governed by WeWork's terms and local policies.

How it operates in New Zealand

WeWork NZ operates through a local entity and uses email/member portals for most account actions, including cancellations.

There is no published postal cancellation address for members; contact is typically by email or the member portal.

How to cancel Wework

Cancel On‑Demand bookings (desks or meeting rooms)

• Open the WeWork app or the web booking page where you made the reservation.
• Cancel at least 24 hours before the booking for a full automatic refund.
• Day‑of bookings: cancel within 5 minutes of booking via the app for a full refund.
• Outside those windows, contact [email protected] - refunds are not guaranteed.

Cancel ongoing plans (We Membership, Hot Desk, All Access)

• Email [email protected] or your member success contact to request cancellation.
• For We Membership & Hot Desk: cancellation is effective immediately but no refunds are provided for amounts already paid.
• For All Access: notify before the end of your commitment term via email or member success contact; amounts already paid are not refunded.

What happens when you cancel

Access and billing

Access to spaces and services typically ends on the cancellation effective date stated by WeWork.

You may still be liable for past‑due amounts or any charges already incurred before cancellation.

Account data and renewals

Automatic renewals will stop once cancellation is processed, subject to your plan terms and any minimum commitment period.

WeWork retains account and booking records in line with its privacy and legal policies; ask member success for copies if needed.

Will I get a refund?

On‑Demand refund rules

• Full refund if cancelled at least 24 hours before the booking via the app.
• Full refund for day‑of bookings if cancelled within 5 minutes via the app.
• Outside these windows, contact [email protected]; refunds are discretionary and not guaranteed.

Membership and All Access refunds

Membership plans (We Membership, Hot Desk) and All Access generally do not provide refunds for amounts already paid after cancellation.

All Access requires notification before the end of the commitment term; refunds for paid amounts are not provided.

Cooling‑off / withdrawal rights (where applicable)

In some jurisdictions (e.g., EU/UK) a 14‑day withdrawal right may apply, with refund less proportion for services already used.

That cooling‑off right does not automatically apply in New Zealand; check the specific terms on precontractual information for On‑Demand services.

Wework plans and pricing

Published online subscription pricing (historical)

Current pricing notes

These listed prices are from 2020 and refer to online subscription plans, not physical coworking space memberships.

There is no public 2024/2025 NZD pricing for WeWork physical memberships; contact WeWork NZ directly for current, location‑specific rates.

Your consumer rights in New Zealand

Key statutes

New Zealand consumers are protected by the Fair Trading Act 1986 and the Consumer Guarantees Act 1993.

These laws require terms and representations to be fair, transparent and not misleading.

Contract terms and cancellations

• A stated "no‑refund" or harsh cancellation clause must still be fair and cannot override statutory protections.
• Standard form terms may be scrutinised under NZ's unfair contract terms regime if they are overly one‑sided.

Customer experiences

Positive feedback

Some users praise WeWork staff and workspace quality, reporting comfortable facilities, good Wi‑Fi and helpful teams.

Positive reviews note that staff can be exemplary and that the overall experience is conducive to productive work.

Negative feedback

Common complaints include long contracts, steep early‑termination charges and difficulty obtaining timely cancellations.

Customers report slow or unhelpful support, app glitches, booking failures and unexpected charges after cancellation requests.

Documentation checklist

What to keep before cancelling

• Booking confirmations, membership agreement or contract copy and the plan terms.
• Payment receipts, bank/credit‑card statements showing payments and dates.
• Email or app records of cancellation requests and any responses from WeWork.

Evidence for disputes

• Screenshots of the app or website showing booking times, cancellation attempts and error messages.
• Records of calls (time, date, person spoken to) and any written member success correspondence.
• Copies of the terms and any precontractual information provided at signup.

Common mistakes

Missing required notice or wrong channel

Members often assume in‑app cancellation works for all plans; some plans require email and advance notice.

Failing to email the correct contact or to give the required notice can lead to extra months of charges.

Not keeping evidence

Many disputes become difficult when members lack booking confirmations, timestamps or written cancellation proof.

Always preserve emails, screenshots and transaction records to support refund or charge‑dispute requests.

Comparative recap

Quick comparison

After cancelling

Next steps

Confirm cancellation in writing and retain the confirmation message or email from WeWork.

Monitor your card/bank statements for any unexpected charges and keep records for disputes.

Helpful links and escalation

• WeWork On‑Demand booking policies
• WeWork general terms
• WeWork All Access terms
• Overview of NZ cancellation and unfair terms (Sprintlaw)

Address

Registered service address

DLA Piper New Zealand, Level 15, PwC Tower, 15 Customs Street West, Auckland 1010, New Zealand.

This address is listed as the registered address or address for service related to WeWork NZ matters; membership cancellation is normally handled by email or the member portal.