Cancellation Wework: Easy Method

What is Wework

WeWork is a commercial coworking operator that sells day passes, monthly memberships (hot desks, dedicated desks), and private offices, plus on‑demand desk and meeting-room bookings. In Canada it offers city-specific pricing, shared amenities (Wi‑Fi, kitchen/coffee, meeting room credits for some plans) and a mobile/web booking experience tied to membership and on‑demand products.

How to cancel Wework

• Membership / Hot Desk (web/account): send an email to the WeWork support address provided for your region (for many customers this is the membership support email) to request cancellation; cancellations are effective on receipt but any fees already paid are non‑refundable. If your contract or signup page lists a different cancellation method, follow those instructions and keep a copy of your notice.
• On‑Demand bookings (desk or meeting room): cancel in the WeWork On Demand app or web portal at least 24 hours before the booking start time for a full refund; day‑of bookings can sometimes be canceled within 5 minutes of booking via the app for a refund. Outside these windows, contact support - refunds are not automatic.
• If your account portal or mobile app no longer displays a self‑serve cancel button, contact WeWork by email or support request; some users report the company requires advance notice (for example, several days) or manual processing through support.

What happens when you cancel

When you cancel a membership your access to member-only spaces and benefits is typically revoked immediately or at the end of any paid period noted in your account confirmation. Monthly recurring billing should stop after cancellation is processed, but you remain liable for any past‑due balances. For on‑demand bookings, valid cancellations within the allowed window result in a reversal or refund to your original payment method. Your account data (profile, past bookings, receipts) is normally retained per WeWork’s privacy and records policy; keep copies of cancellation confirmations, receipts, and correspondence in case of billing disputes.

Will I get a refund?

For memberships (We Membership, Hot Desk, standard monthly plans) WeWork’s terms state that fees already paid are non‑refundable. Cancelling does not generate a refund for prior payments, although billing should stop for future cycles once cancellation is processed. For On‑Demand desk and meeting‑room bookings, you are eligible for a full refund if you cancel within the policy window (commonly 24 hours before the booking, with limited day‑of grace periods such as five minutes). Provincial consumer law in Canada does not create a universal 14‑day cooling‑off right for services like coworking memberships, so the contract and the company’s published policies govern refunds; if WeWork fails to honor its stated policy you may have options under consumer protection or contract law.

Wework plans and pricing

Your consumer rights in Canada

Canada does not provide a general statutory 14‑day cooling‑off right for services such as coworking memberships. Provincial laws provide narrow protections in specific circumstances (for example, some door‑to‑door or prescribed contracts), but standard coworking agreements are generally governed by the contract you signed and the company’s disclosed policies. That means WeWork’s no‑refund membership policy is typically enforceable if it was clearly disclosed. If WeWork does not follow its own cancellation or refund policies, or if there is misleading information, you can raise the issue with provincial consumer protection authorities or pursue remedies under contract law.

Customer experiences

Customer feedback is mixed. Positive comments highlight flexible workspace options, modern amenities and an active community, with some locations and staff receiving praise. Negative reports commonly focus on high costs, crowded locations, inconsistent app performance, and difficulty cancelling - several users report that the portal or app does not allow easy self‑serve cancellation and that charges continued after they attempted to cancel. On‑demand bookings are generally treated more straightforwardly when canceled within the stated window; membership cancellations are more frequently the source of disputes.

Documentation checklist

• Account name and email, membership or booking confirmation number, start date of membership/booking, a dated written cancellation request (email copy or letter), screenshots of app/portal status if cancellation buttons are missing, receipts or proof of payment, any written confirmation from WeWork after you requested cancellation, and records of phone/chat support interactions (times, names, reference numbers).

Common mistakes

Common mistakes include assuming an in‑app attempt equals an effective cancellation when the app is glitchy (resulting in continued charges), failing to keep a dated copy of the cancellation request, missing published cancellation windows for on‑demand refunds, and not checking the terms that specify non‑refundable fees. For members on recurring monthly plans, failing to confirm that billing has stopped (by checking the next statement) can lead to unexpected charges; similarly, relying on verbal promises without written confirmation makes disputes harder to resolve.

Comparative recap

After cancelling

After you cancel, save the cancellation confirmation and monitor your bank or card statements to ensure billing stops. If a charge posts after cancellation, contact WeWork support immediately with your cancellation record and ask for an explanation and reversal if appropriate. If the company does not resolve a billing dispute, collect your documentation and consider contacting your card issuer to dispute the charge and/or filing a complaint with your provincial consumer protection office.

Helpful pages: WeWork Help Center - wework.com/help; WeWork On Demand - wework.com/ondemand; general Canadian consumer information - canada.ca consumer protection.

Address

Send legal notices or registered postal mail to:

c/o WeWork Companies LLC
575 Lexington Avenue, 12th Floor
New York, New York 10022
Attention: General Counsel (or Real Estate Department / Lease Administration)

For legal notices and lease‑related communications, we recommend sending by registered mail with return receipt (recommended internationally as “raccomandata A/R” where applicable) to ensure delivery and to meet any lease notice requirements.