Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Woofz service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Woofz: Easy Method
What is Woofz
Overview
Woofz is a digital dog-training service delivered through mobile apps and a web platform. It provides structured training content, challenges, and guided plans for puppy and dog owners.
How it is delivered
Access is offered via in-app subscriptions (Apple App Store / Google Play) and direct web subscriptions on the Woofz website. Features include step-by-step lessons and challenge-based programmes.
How to cancel Woofz
Cancel via Apple App Store
- Open iPhone Settings → tap your name → Subscriptions.
- Find Woofz and tap Cancel; do this at least 24 hours before renewal.
- Note: Uninstalling the app does not cancel the subscription.
- See Woofz terms: Woofz Terms.
Cancel via Google Play
- Open Google Play → tap profile → Payments & subscriptions → Subscriptions.
- Select Woofz and tap Cancel at least 24 hours before renewal.
- Note: Removing the app will not stop charges from Google Play.
- See Woofz terms: Woofz Terms.
Cancel via Woofz Web
- Log in to your Woofz Web profile and open the Subscriptions tab.
- Tap “Turn off auto-renewal” to stop future billing.
- Alternatively submit a cancellation request via Woofz support: Woofz support article.
If cancellation fails
- If charges continue after cancelling, contact your payment provider or dispute the charge with Apple/Google.
- Keep screenshots and confirmation details to support any dispute or refund request.
What happens when you cancel
Access after cancellation
When you cancel, access typically continues until the end of the current paid billing period.
Auto-renewal is stopped so you will not be billed for the next cycle, provided cancellation was successful and within required timing.
Billing and auto-renewal
Auto-renewal remains in effect unless it is expressly cancelled through the platform where you purchased the subscription.
Uninstalling the app does not cancel your subscription or stop renewal charges. You must cancel in Apple, Google, or the Woofz Web account as applicable.
Data and account
Cancelling a subscription does not necessarily delete your account or personal data. Check Woofz account settings or contact support for data removal requests.
Retain screenshots of cancellation confirmation for your records and any future disputes.
Will I get a refund?
Standard refund policy
Woofz states that all payments are final, non-refundable, and non-transferable unless otherwise required by applicable law or their Terms.
For App Store and Google Play purchases, refunds are processed by Apple or Google according to their policies.
Exceptions and challenge-based refunds
- Challenge refund: If you complete a 30-day consecutive challenge within 60 days of purchase and meet the proof requirements, you can contact support within 30 days of completion to request a refund.
- Refund for the challenge is capped at USD $35 and applies only to the first subscription payment.
- Provide the required screenshots as described in Woofz Terms when requesting this refund.
Cooling-off and local law
There is no automatic 14-day cooling-off period for subscriptions where you consented to immediate access to digital content.
You may still have rights under New Zealand consumer law if the service was not delivered as promised or if misleading practices occurred; see the consumer rights section below.
Woofz plans and pricing
Summary table
| Plan | Price (USD) | Period | Features |
|---|---|---|---|
| Weekly (with 3-day free trial) | US$7.99 / US$9.99 | Weekly | Access to full training content |
| Monthly | US$12.99 | Monthly | Access to full training content |
| Quarterly | US$29.99 | Quarterly | Access to full training content |
| Yearly | US$29.99 - US$59.99 | Annual | Access to full training content, some with 3-day free trial |
About NZ pricing
Exact New Zealand dollar pricing is not publicly available from Woofz directly.
App Store purchases show USD amounts and Apple converts to NZD at the time of billing; actual NZD charged may vary.
Your consumer rights in New Zealand
Relevant laws
You may have statutory rights under the Consumer Guarantees Act (CGA) and the Fair Trading Act (FTA) if services are not supplied with reasonable care and skill or if advertising is misleading.
These laws can provide remedies such as repair, repeat supply, or refund depending on the problem.
Practical steps to assert your rights
- Gather evidence: screenshots, receipts, dates, and correspondence with Woofz and app stores.
- Contact Woofz support first; if unresolved, file a complaint with your payment provider or use dispute options with Apple/Google.
- Consider contacting Consumer Protection NZ for guidance if you believe the Fair Trading Act or CGA has been breached.
App Store / Google Play purchases
For subscriptions bought via Apple or Google, you should use their refund and dispute mechanisms as a primary remedy.
If Woofz continues to charge despite cancellation, you may lodge a chargeback/dispute through your bank or card issuer as a further option.
Customer experiences
Positive feedback
Several Trustpilot NZ reviewers praise Woofz for a user-friendly design, clear instructions, and structured training that helped with puppy training.
At least one New Zealand reviewer described the app as "worth every cent" for its easy-to-understand content.
Negative feedback
Many reviewers report misleading ads claiming the app is "free," only to face charges later, prompting complaints about false advertising.
Other users on Apple Communities and Reddit reported difficulties cancelling and unexpected charges after uninstalling or cancelling, leading some to dispute charges.
Balanced takeaway
While some users find Woofz effective and well-structured, recurring complaints about billing, cancellation problems, and advertising warrant caution and careful record-keeping.
Documentation checklist
Essential items to keep
- Purchase receipt or bank card statement showing the Woofz charge.
- Screenshots of subscription settings, cancellation confirmations, and any in-app trial or offer screens.
- Copies of emails or support tickets exchanged with Woofz, Apple, or Google.
Optional but helpful items
- Screenshots showing advertised “free” offers or trial terms if you believe advertising was misleading.
- Dates and notes of any phone calls or chats, including agent names if provided.
Common mistakes
Assuming uninstall = cancel
A frequent error is uninstalling the app and assuming the subscription stops. Uninstalling does not cancel App Store, Google Play, or web subscriptions.
Always cancel through the platform where you subscribed and keep confirmation screenshots.
Missing cancellation window
Waiting until renewal day can cause an unwanted charge; Apple and Google require cancellation at least 24 hours before renewal for safety.
Cancel early enough to ensure the platform processes the request before the next billing date.
Poor record-keeping
Not saving receipts, screenshots, or support responses makes disputes harder to resolve. Save everything immediately after cancelling or contacting support.
Comparative recap
Quick comparison table
| Channel | How to cancel | Who handles refunds | Notes / Common issues |
|---|---|---|---|
| Apple App Store | Cancel via Settings → your name → Subscriptions | Apple handles refunds (use Apple refund process) | Must cancel ≥24 hours before renewal; uninstall does not stop charges |
| Google Play | Cancel via Google Play → Subscriptions | Google handles refunds (use Google refund process) | Must cancel ≥24 hours before renewal; uninstall does not stop charges |
| Woofz Web | Turn off auto-renewal in Web profile or contact support | Woofz handles web refunds per their Terms; exceptions apply | Auto-renewal continues unless you explicitly turn it off |
How to use this table
Use the channel column to identify where you subscribed and follow the corresponding cancellation route.
Keep proof of cancellation and payment records in case you need to escalate a refund or dispute.
After cancelling
What to do immediately
- Save a screenshot of your cancellation confirmation or subscription status showing auto-renewal is off.
- Monitor your bank or card statement for any unexpected charges in the next billing cycle.
Helpful links
- Woofz Terms: Woofz Terms
- Cancelling Woofz (support article): Woofz support
- If charges persist, pursue a refund/dispute with Apple or Google through their respective account support pages.
Address
Registered address on file
Nove8 Ltd, Prodromos 75, Oneworld Parkview House, Floor 4, Kings Court, Kettering Parkway, Headlands House 1, NN15 6WJ, Northamptonshire, United Kingdom.
Notes about New Zealand contact
No New Zealand-specific postal address is publicly listed. Use the web support channels or app-store dispute mechanisms for faster resolution in New Zealand.
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FAQ
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