Cancel Woop: Simple Process

What is Woop

Overview

Woop is a New Zealand meal‑box subscription service that delivers pre‑portioned ingredients and recipes to customers on a weekly basis.

Plans vary by diet style and household size, and deliveries are managed through an online account on the Woop website.

Core services

Woop offers several weekly food‑box plans (for example Foodie, Balance, Classic, Vegetarian and Gluten‑Free) with 3 - 5 meals per week depending on plan and people.

Subscriptions are website‑based and flexible: you can pause, skip or cancel before the weekly cut‑off.

How to cancel Woop

Cancel online (recommended)

• Log in to your Woop account and go to Account Details or My Deliveries.
• Click "Cancel Plan" (or the "Stopped" option) to submit the cancellation.
• After cancelling you will receive an email confirmation; keep this for your records.

Cancel by email or post

• You can email Woop at [email protected] requesting cancellation.
• For formal requests you may send written correspondence to the company postal address; allow time for processing.

What happens when you cancel

Deliveries and cut‑off

Woop processes weekly orders with a cut‑off at midnight on Monday before the scheduled delivery weekend.

If you cancel after that cut‑off you will still receive that weekend’s delivery; cancel before Monday midnight to stop the upcoming box.

Account status and data

Once cancelled your plan will stop renewing and you will not be charged for future weeks unless you reactivate or resubscribe.

Woop will retain account records for operational and legal purposes; contact support for privacy or data‑related requests.

Will I get a refund?

General refund policy

Woop provides refunds or account credit for missing, poor‑quality, damaged ingredients, or delivery errors.

Refunds typically take 1 - 3 working days to process; account credit is applied immediately.

Exceptions and time limits

• Woop does not refund accidental orders, change of mind, or taste preference.
• Under the Consumer Guarantees Act you must notify Woop in writing within seven days of delivery and allow inspection for a replacement or refund (usually issued as account credit).
• If dissatisfied with a meal or ingredient, contact Woop within seven days of delivery and be prepared to provide a photo or return the item if requested.

Woop plans and pricing

Plan table

Pricing notes

Prices above reflect per‑week cost in NZ dollars for 2024/2025 food‑box plans as published by Woop.

Woop operates via website subscriptions; there is no separate app subscription pricing published.

Your consumer rights in New Zealand

Rights under the Consumer Guarantees Act (CGA)

Under the CGA, goods must be of acceptable quality and fit for purpose when supplied by Woop.

If a box fails to meet those guarantees you may request replacement or a refund (usually issued as account credit).

How to make a claim

• Notify Woop in writing within seven days of delivery if you believe the CGA applies.
• Allow Woop to inspect the goods if requested; retain photos or samples until the issue is resolved.
• Woop’s own refund policy aligns with these rights but excludes change‑of‑mind or taste complaints.

See Woop’s Terms & Conditions for CGA details: woop.co.nz/terms-conditions.

Customer experiences

Positive feedback

Many customers praise Woop for tasty recipes, high ingredient quality and time savings.

Examples include users noting reliability and long‑term loyalty on Trustpilot (see reviews on Woop’s Trustpilot page).

Negative feedback

Some customers report issues with missing ingredients, portion sizes or customer service response times.

If you encounter problems, document the issue and contact Woop promptly to seek a refund or credit.

Documentation checklist

What to include when claiming

• Order number and delivery date.
• Clear photos of missing, damaged or poor‑quality items.
• A short description of the problem and desired outcome (refund, credit or replacement).

How to send your claim

• Submit via your Woop account messages or email [email protected].
• For CGA claims, provide written notification within seven days and keep items available for inspection.

Common mistakes

Missing the cut‑off

One common error is cancelling after the Monday midnight cut‑off and expecting the next week to be stopped.

If you cancel after the cut‑off you will still receive that weekend’s delivery; plan cancellations in advance.

Insufficient evidence

Customers sometimes ask for refunds without photos, order numbers, or clear details, which slows resolution.

Always include order details and photos where possible, and contact Woop within the seven‑day window for CGA matters.

Comparative recap

At‑a‑glance comparison

Quick decision guide

If you need flexibility and predictable weekly deliveries, Woop is suitable and allows cancellation without long‑term contract penalties.

If you expect frequent refunds for taste preference or change of mind, note Woop excludes those from refunds.

After cancelling

What to expect immediately

After you cancel you should receive an email confirmation; keep this for proof of cancellation and any follow‑up queries.

Your account will stop future renewals but remain accessible for order history and support communication.

Helpful links and next steps

• How to cancel: Woop help article.
• Refund policy: Woop refund policy.
• Terms & Conditions (including CGA details): woop.co.nz/terms-conditions.

Address

Postal and registered office

Woop Ltd, 1A Porters Avenue, Eden Terrace, Auckland 1024, New Zealand.

This address is used for the company’s registered office and privacy officer correspondence.

Contact email

Customer support and cancellation requests can be sent to [email protected].

For formal written notices, send mail to the postal address above and allow time for postal processing.